-
November 2023 by Paige Larsen
We’ve had nothing but great experiences with Doggie Latchkey and our favorite sitter in particular, Joni. Our 2 cats are usually so anxious and out of sorts whenever we travel but every time we’ve had Joni watch them we return to happy, calm kitties. She also gives updates with photos at every visit, which provides me with peace of mind and allows me to enjoy our travels without worrying about how our kitties are doing. It’s always hard to leave our little guys at home but it’s so much easier knowing they are in great hands with Joni!
-
September 2023 by David Ginley
Some of the best pet sitters we have ever had! Stephanie and Rochelle were amazing sitters. We were out of the country for 2 weeks, during that time they stayed overnight each night with our 3 dogs and checked on them during they day. They gave us updates and photos each day to let us know how they were doing. We were on a 14 hr time difference and, without asking, they did their best to send the updates at a time we would be awake to receive them. When we got back, the house was exactly how we left it and the dogs were in great spirits! I never once worried about the dogs the entire trip. Would definitely recommend Doggie Latchkey to anyone I know that has a dog, they really show that they care about their clients and treat every pet like their own.
-
September 2023 by Leslie Bellavance
Since 2015 I have depended on Doggie Latchkey for cat sitting for my pet, Tommy. The service is always dependable and professional. I can relax on my travels knowing that my cat will be well taken care of. I would like to especially commend Joni, who has been my cat sitter during this time. She spends quality time with my cat providing play time and affection. She also sends me texts and pictures so I can see how Tommy is doing. Tommy loves Joni and when I return form my travels he is always relaxed and happy.
-
September 2023 by Trtlman 39
A truly wonderful pet sitting co. we’ve consistently relied on since 2018! Denise the owner could not be more attentive & April has been our assigned the whole time. Extremely thorough & caring & don’t know how we’d manage without! You know when someone shows the same concern as if they were their own pets & especially our male cat Shadow is always so happy to see her? Also provides for our pet tortoises, salt water reef ? & select plants Don’t think I could really put a price on the peace of mind it brings every time! Thank you Denise & April! Terry O.
-
June 2023 by R&Z Cutkomp
We did the live in package with Stephanie to stay here with our dog. I would highly recommend her and doggie latchkey, they talked me through everything beforehand and even sent picture updates throughout the stay!
-
December 2022 by Geoff Deines
We were looking for a service where someone could come into our home and let our dogs out as needed. Boy we got the jackpot with Doggie Latchkey! I connect with Denise the owner. She was so friendly and helped me through getting everything set up! Heather came over for a visit with our dogs with us there so everyone was comfortable! Our dogs loved her right away! When she comes over when we are gone to let them out she sends pictures and I know they are getting lots of love! It’s the best service for dog lovers!! Thank you! Heather is the best!!!
-
October 2022 by Shelly Sinas
We can't thank Gayle and Doggie Latchkey enough for helping us out with our vacation. Gayle stayed overnight with our dog for five nights and sent us updates everyday on how he was doing. He is a nervous little rescue puppy and he was in great hands. Thank you Gayle and the Doggie Latchkey team for everything!
-
October 2022 by Estefania Espejo
I highly recommend Doggie Latchkey, I am so happy and impressed with their professional approach to costumer service, and their attention to detail, as well as the wonderful experiences I've had with their service providers. both Evan and Caryn have been absolutely wonderful with my reactive 2 year old border collie, they've shown a great deal of care and patience with him, they were very attentive to my directions, punctual, and so helpful as far as reassuring me (I get very nervous about leaving him with new people) I have nothing but positive things to say about every interaction I've had on the phone, email and in person with every member of this company. If I could I would rate them higher than 5 stars.
-
October 2022 by Megan B
Had my first experience with Doggie Latchkey today and if I could give 10 stars I would. Our sitter was communicative, detailed, provided photos and made me feel so comfortable about the care of our furkids.
-
July 2022 by Amelia C.
Loved this service! They provided the services within the times I requested, then ended each visit by texting me a photo of my pet in her home to show how well she was doing:)Responses to my texts were prompt and friendly, and I was very happy with the final total for expenses.Denise who coordinates everything is absolutely wonderful as well. I plan to use them for years!
-
June 2022 by crisi skammel
Dog Latchkey has been a wonderful experience for me and my friendly, but dramatic 2 year old dog. After losing our long time dog Walker, we were so anxious about finding a new dog Walker because our dog can be very finicky and nervous at first. We were guided to an amazing dog Walker named Jess that was so patient with my pup’s needs. He warmed up to her immediately, and he now recognizes her name in excitement when she comes over. Denise is amazing at rescheduling visits and accommodating our often crazy schedules to ensure my dog always gets his walks. I can’t recommend Dog Latchkey enough!!!
-
February 2022 by Tracy Adler
This was a lucky find. We needed a service for cat litter maintenance for a family member and Doggie Latchkey has been a great partner in caring for a beloved pet. The staff are professional and friendly. Jessica has been terrific. The website is easy to navigate to add or make changes to the service schedule. Thank you so much!
-
January 2022 by Stephanie S.
We absolutely love Doggie Latchkey! We randomly found them this past Thanksgiving when I called our normal boarding facility a month in advance to reserve services and they were fully booked. Completely forgot to find a replacement and one week prior to our trip I was frantically searching for something. Luckily I found this company!! Our German Shepherd Benny has pretty bad anxiety around other dogs- so really this is the perfect solution to keep him calm and comfortable while we are away. Rob came by for an initial meet and greet and he was exactly what we needed. We could tell Benny felt very comfortable with him which instantly put our minds at ease. When we left for our trip Rob texted us the morning of to confirm he would be coming by and after every visit we received messages detailing the time of his walk, if he was fed and any additional notes. When we returned from our trip Benny was very comfortable and happy- not full of anxiety like he typically would be had we boarded him. Now, a few months later we are heading out for our second trip and Rob will be coming by again and we are so grateful! He's absolutely the best and now we can enjoy our time away knowing Benny is in great care. We would definitely recommend this company to anyone and everyone!
-
January 2022 by Chevy Alcantara-Butman
The Result: One dog with kidney disease being given incorrect medication (Chemotherapy). Another dog being given the wrong dosage of Chemotherapy. Disrupted Wedding/Honeymoon. Large vet bills being covered by their insurance. Doggie Latchkey refusing to issue a full refund. The Experience: We hired Doggie Latchkey since they had great reviews, were allegedly professionals, and were fully insured for any issues that may occur. We were going to be gone for one week for our Wedding/Honeymoon in Mexico. The initial dog sitter came the night before and was quite good after we showed her exactly what to do with medications and feeding. We gave her emergency contacts and an extremely organized, color-coded feeding/pee/medication schedule. We were told she would be there every day and night for the first half of the week, and the second half of the week she would be back at nights/mornings for the feeding and medications. What happened is that we were told without any warning that the second nanny would be taking over completely from the initial nanny. This is someone we’ve never met and hadn’t personally shown how to take care of our three dogs, all of which have medical issues. We tried to facetime her the first morning she was working to make sure she didn’t have any questions about the routine, however she seemed frustrated we were calling and seemed as if she wanted to get off the phone as quickly as possible and told us to call the owner of the company, Denise. We only called her at the request of the nanny and asked why the sudden change in nanny’s while we were talking to her. She ended up being quite rude to my wife and suggested that if we have someone, we know that could take care of our dogs that we should call them. On our last day in Mexico, we received a phone call from the nanny saying she gave Chemotherapy to the dog with Kidney Disease rather than the one that needed Chemo. The sitter was not prepared for this situation, did not know about the Pet Poison Hotline, nor had a way to pay for the $60 fee for a case number from them that the vet required. We had to coordinate the point help line and the emergency vets from Mexico. The nanny got to the vet 1.5 hours later rather than the 20 minutes it usually takes to drive there. We had to book the first flights we could tend to our dogs. Upon talking to the vet, it turns out this was the second time they had been in contact with here. She had apparently given too much Chemo to our dog that was prescribed it and was seeking advice 3 days prior. Same story from our regular vet, but she kept mixing up names on the call, so we are unsure if she knew which dog was which. When we arrived home the house smelled horribly. Upon reviewing our cameras around the house, the second sitter didn’t follow the pee schedule we laid out (which was needed due to the frequent urination of our dog with Kidney disease), so the dogs would wake up earlier than her and pee and p*** around the house. The nanny picked up p*** but didn’t clean up the pee. They insurance was a pleasure to work with. They covered all the vet expenses that we racked up, however informed us they can’t reimburse us for the pet sitting expenses, that’s on Doggie Latchkey’s end. After trying to request a refund on a poor service on a call with their Director of Operations we were only met with equally poor customer service, we were told they were willing to refund $450 of the $1304 we were charged claiming they did an adequate job of taking care of our dogs, until Denise the owner called us again and was extremely nice about it and was quite remorseful and so mortified about what happened. We were issued the Full Refund of $1,304. In the end Denise came through and acted professional in her communication, and willing to work with their customers to make things right.
-
December 2021 by Rina Sahay
They deserve a seven star review!! I have been associated with Doggie Latchkey since 2014 or so. I am able to rely on them for the care of my Roscoe while I take trips or if I need to work long hours. The texted reports and the pictures of my boy at each visit help to give me peace of mind. The team takes great care of him and are respectful of my home.