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February 2024 by Julie M.
Awsome customer service! The staff is friendly and helpful and the vehicles clean and run great ! I will definitely be renting from Enterprise agian !!!
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February 2024 by Jasmine C.
I was accused of not returning my vehicle 2x my last two rentals I just feel like they need to look more carefully into how we drop the vehicle off checked in then re renting.. I usually never have a problem with enterprise on 28th in Grand Rapids VICTOR AND RYAN ARE TWO AMAZING people that I would consider going to the lady Tiffany was very very rude and hung up in my face I almost never have a problem there if I do they make sure I'm all set !!! I'm very unhappy about my last two rentals from them i just wish they don't rush and slow down before just putting someone else in the vehicle right away other than that I wish everyone would rent from RYAN OR VICTOR 28th Grand Rapids cause these are two amazing people
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February 2024 by Lisa Wheelock
The office was organized, well-staffed and our car was ready to go!
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January 2024 by John Connolly
Very accommodating!
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January 2024 by J B
Had to wait nearly an hour for a car that was already reserved....go figure.Counter help was terrible but manager was great
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January 2024 by Rabbi Gil Rosen
This is the nicest Enterprise of all those I have used over the years. It always has been.
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January 2024 by Sally
Not only is Enterprise very very expensive but they kept trying to charge my credit card for tolls. All tolls were paid in person and yet they still tried to charge me. This sounds like a scam to me! We'll never use them again!
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January 2024 by Jason Butler
Everyone was very helpful and nice during both the pick up and drop off process. Very smooth
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January 2024 by Tim Phillips
11:00 p.m. pick and waited 1/2 hour for service. One person on the desk, very friendly, with multiple flights arriving. Not good.Rental car was a fair price.Car hadn’t been cleaned inside for a while. Windshield was hard to see out at night. Needed a vacuuming.
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January 2024 by UrSuperMan
I recently had the pleasure of renting a BMW X5 from Enterprise Rent-A-Car for a 4-day trip, and I must say, it was an incredible experience. From start to finish, the entire process was seamless and enjoyable.First and foremost, the customer service at Enterprise was top-notch. The staff was friendly, professional, and went above and beyond to ensure that my rental experience was exceptional. They were knowledgeable about the different car options available and helped me choose the perfect vehicle for my needs.The BMW X5 itself was a dream to drive. It was clean, well-maintained, and had all the latest features and technology. The comfort and luxury of the car made my trip even more enjoyable. Whether I was cruising on the highway or navigating through city streets, the BMW X5 provided a smooth and exhilarating ride.I was also impressed with the flexibility and convenience of Enterprise Rent-A-Car. The pickup and drop-off process was quick and efficient, and the location was easily accessible. The rental agreement was straightforward, and there were no hidden fees or surprises.Overall, my experience with Enterprise Rent-A-Car was outstanding. The combination of great customer service, a fantastic car selection, and a seamless rental process made for a memorable trip. I can't wait to rent my next car with Enterprise and experience their exceptional service once again.If you're looking for a reliable and enjoyable car rental experience, I highly recommend Enterprise Rent-A-Car. They truly exceeded my expectations, and I'm confident they will do the same for you.
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January 2024 by Michael C
Rented a premium f150 from here that was a set reservation months in advance. I get there and the lady at the counter didnt seem to know what she was talking about. She then gave me a truck which was a base dodge ram 1500. I then go back telling her this is not the vehicle I paid for along with it being a base truck. She then proceeded to get nasty and said well that’s our premium truck because it’s 4wd. 4wd does not mean it is premium in my words and most peoples, if I order a premium car from enterprise you get a high trim maxima or something along those lines. But when you order a premium truck you get a base 4wd work truck. Beware of these thieves, ps I’ve rented from over a 100 enterprises around the country and I never had this happen in the past.
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January 2024 by greg crites
Great service
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January 2024 by Crystal Lefoy
Superb customer service that went above & beyond for pickup & dropoff. I left an item in the car & the swiftly paged someone to bring the car back. Love using them for business travel.
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December 2023 by shamir houston
Don’t rent from them they don’t value employees
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December 2023 by Lisa Freeman
I picked up a rental (Pacifica) just a bit ago. The staff working was awesome. Friendly, fast, cared, gave me a great vehicle. Been a while since I’ve had great service at a rental counter. Kudos to this crew….thank you!