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October 2023 by Jennifer Arnold
I have been a customer for at least 10 years. When I had eye exam last year my prescription was specifically made for a new brand of contact the Dr wanted me to try. I wanted to order my normal brand I have used forever (but since the prescription was wrote for other brand I couldn’t). I called and asked for prescription to be wrote for the brand I have always used and I was denied. My prescription was getting close to expire, but that should not matter (I still had time and I paid for my exam and that prescription was owed to me). I feel they legally are in the wrong and do not have the right to withhold this from me. I will not return.
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September 2023 by Adham El-Batal
Called in desperate need of new glasses. Was told if my prescription doesn't have a doctor's signature on it they won't accept it "for legal reasons". My prescription is from a doctor but they've moved onto the 21st century where they have computers and printers. So they don't sign things.God forbid I illicitly obtain a pair of glasses...
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August 2023 by Wilde beest
The same day glasses receiving was nice until the bow of mine fell off. Took it in and it was a hassle to get it repaired; the pair just broke again. I've been wearing glasses for 8 years and have never broken a pair. Both times they broke I wasn't doing anything to them, they just suddenly fell apart. I take good care of my eyeglasses.
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June 2023 by Rob M.
Horrible place, worst service I have ever had. Started with Lamar, did not listen, had multiple troubles measuring for progressive lenses. Screwed up the order, tried to explain and after multiple attempts had to speak with a manager. Brought frames back for replacement lenses, returned dirty and done poorly. 2nd pair has residue that will not come off and lenses appear to be scratched. This is a horrible store, don't waste your time or money with them.
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June 2023 by Madie MH
This establishment has been awesome with helping me when I need glasses. I have a tendency break mine as I'm hard on them. They are fantastic all around with service, communication, and punctuality! I would recommend them for sure!
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June 2023 by River Guevara
I was helped by Nathan & Joshua today & they are definitely responsible for the positive experience I had. They’re so helpful, friendly, caring & create the most comfortable environment. I’m glad that I took a chance& tried this place out as opposed to going where I usually do. ? I was in & out pretty quick, too. & feeling confident that I’m going to love the frames I chose. I cant wait to see again, lol. The Dr is pretty nice, too.I’ll definitely recommend my people to EGW, I just know they’ll love it there, too. ??✨
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June 2023 by Madie Hillen
This establishment has been awesome with helping me when I need glasses. I have a tendency break mine as I'm hard on them. They are fantastic all around with service, communication, and punctuality! I would recommend them for sure!
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May 2023 by Matt C
Thanks for the recommendation on glasses repair. Now I have to buy a new pair of glasses. The repair looks awful. If I knew that is how it was going to be done I would have done it myself. I could have done a way better job. Really not worth wearing a pair of Oakley’s looking like this.
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May 2023 by Tami DeVries
Blake M. Was so informative and educated me about my new glasses and options that I picked! He exudes confidence & it is a pleasure to have someone that wants to serve( work!)
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April 2023 by Rev Dibbs
I loved my experience in buying new glasses here. Joshua (and the manager) was amazing and went above and beyond to help me with all of my needs. Excellent price on glasses. Wide selection. Very fast service. Highly recommend.
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April 2023 by Mahm Sassy Gal
I loved my experience in buying new glasses here. Joshua (and the manager) was amazing and went above and beyond to help me with all of my needs. Excellent price on glasses. Wide selection. Very fast service. Highly recommend.
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March 2023 by Laura Linderman
Doctor Schmidt is wonderful and very good at his job. Had me in and out on time. Ce-ce was fantastic at getting what I wanted and got me the best deal with my insurance. I will differently be back. And I highly recommend this place.
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March 2023 by Frank Malott
I am so impressed with everyone at my Eyeglass World. They went above and behind to get my glasses correct and very responsive to me needs! Thank you so much!!
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December 2022 by Nancy Eardley
I have had nothing but great experiences with EyeGlass World in Grand Rapids, MI. I’ve purchased glasses from them for many years & the service is wonderful, the products good, and the pricing very reasonable. This year my non-related ophthalmology company had errors in the prescriptions. Alex Cowles at EyeGlass World worked with me to identify the problem & replaced two pair of glasses at no charge even though the error was not theirs. I highly recommend this company!!
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December 2022 by Sidney Bowen
Always a pleasant experience, the general manager is a great people person and his staff are an awesome group. Very knowledgeable and helpful through every step.