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November 2023 by Katie Johnston
Worst customer service, refused to punch in the code for my package, the label I printed up at home was faded, low on ink, and when I told UPS and USPS just Punched in the code, they told me they don't do that. I do online sales and will never use Fed ex again, they lost about 1800$ in sales from me and whoever else I can educate on how poor their customer service is.
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September 2023 by Jack Carroll
Awful service. They were supposed to drop my package off at an Onsite pickup, since I would be at work like a normal person during their delivery hours, and they needed a signature. They instead ignored my request, tried to delivery it to my apartment, and took it back since I wasn't there to sign. I will now not get my package before I leave tomorrow, and I very much needed to get it before I leave. So thanks to FedEx being lazy, I'm screwed
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April 2023 by Jason F.
Very displeased with this location. I stopped by on my way through South GR to ship a package. I expressly explained that I wanted to ship this package ground.
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October 2021 by Jeannie Wright
Good customer service at the Kentwood area.