-
November 2023 by Mark J Allen
I recently came here for new light fixtures and I'm quite pleased with my choice. The fixtures have significantly improved the lighting in my home, and they fit the aesthetic I was looking for. My salesperson, Brianna, was knowledgeable and provided helpful advice throughout the selection process. Her assistance made the shopping experience smooth and enjoyable. I would recommend Ferguson and Brianna for those seeking quality light fixtures and a helpful shopping experience.
-
November 2023 by Alexander Obiden
May have been the worst experience with a supplier on record.As a contractor working with clients and suppliers my expectations for customer service have to be high. Why? Because all clients expect it when they spend multiple thousands of dollars in one sitting.Brianna was the primary showroom consultant we worked with on this project. The client and I paid a visit to Ferguson together to originally make our selections for the bathroom project. Brianna seemed incredibly helpful during this period. Fast forward, the clients sold her condo and bought a home. Wanted to use most of the same material, continue with the project, but change the vanity. We had a credit on the account for a new vanity after the old one had been returned. The client communicated with Brianna in person and selected a new vanity, confirming it by email. I had also spoken with Brianna about the clients new selection. The project is already underway, and nearly ready to be completed, so I call Brianna and ask when the vanity will be arriving. She tells me “The client and I have been in communication, but I hadn’t heard from you, so it hasn’t been ordered yet.” I ask when the last time she spoke to the client was, her response “about a week and a half ago.” No call from the supplier to confirm. No message, no email, no anything, and most importantly no vanity.Fast forward again, going to put finish trim in the shower 2 of the pieces are damaged with no new eta of arrival for good pieces after a week. Also, the order we originally placed, the one both myself and the client have hard copies of has towel bars and toilet paper holders. Those simple things. They were on the original quote, the one both the client and I thought was fully paid for and ordered nearly 5 months ago. Guess what? Not ordered. Moved from one quote to a completely separate quote. Why you may ask? No idea.Working with Ferguson has been a nightmare since midway through the project. The client is frankly pissed at Brianna, and I don’t blame her. I would be too. After Brianna hung up on me today, clearly she didn’t take a liking to being informed reviews would be posted, it became clear they should be.Unprofessional, Disorganized, Uncommunicative if I had to pick 3 words to describe the experience with Brianna and Furguson. Will definitely be looking into working with a different designer, or a different supplier altogether.It would serve you well to keep this in mind yourself before you purchase.
-
August 2022 by Robin Rudnick
Nice selection of bathroom fixtures. Brianna is very helpful with showroom selections.
-
May 2022 by Josh Colvin
Huge showroom with lots of great, modern bathroom, kitchen, and lighting ideas. We'll definitely be heading back when it's time to start renovating.
-
December 2021 by Eddie Rodriguez
Never have enough material
-
September 2021 by Robert Bouwkamp
Great experience. Knowledge employees. Great selection
-
August 2021 by Bob Zomermaand
Ferguson kitchen and bath supply is an intriguing place to look for your kitchen, bath, and lighting fixtures. I personally purchased all our fixtures a few years ago at Ferguson. They will never beat home Depot or Lowes on price, however, their quality is very good. While one can find top of the line materials there, one can also find reasonably priced items. If nothing else, head over there to get an idea of what you might want to do in your kitchen and bath. Then decide if you want fixtures that do not wear out or cheaper fixtures that could need replacement in a few years.
-
August 2021 by michael velting
Great high quality products
-
June 2021 by Shannon Nachtmann
Extremely helpful, a fair amount of choices and ideas. The prices are a bit high, but there's more than just picking an item off the shelf and checking out going on. The sales people research questions and make sure you get what you need to make it work.
-
April 2021 by Mockingjay EMD (Mockingjay)
No one is there to help you. I have a kitchen and bathroom remodel coming up this spring and I need lighting and fixtures for both. I was told that I could look around if I wanted but no one there would be helping me. They didn't ask if I wanted to make an appointment or come back at another time, they just let me wander around for an hour.
-
March 2021 by Bryan Evans
Showroom was great, they just forgot to order one of my items.
-
February 2021 by Steve Pawli
Quality products average service
-
January 2021 by Keith Hoffer
Love this place. They set these water heaters out for the taking all the time. Today I got 6!! Made a fast $75.00. Thanks Fergusens.
-
June 2020 by Dirk Yager
Everything I needed
-
July 2019 by LMO LLC Life Means Opportunity
Ferguson went above and beyond to demonstrate their high quality customer service for us the customer and for the contractor we hired to do the tile work. Our bathtub was delivered in 24 hours and their team of professionals were always available to answer our questions. They put their customers 1st!
