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November 2024 by Vickey Cochran
Not happy with new way interest charges are calculated on credit card. Will cancel my card. Been customer since 1980
After speaking with customer service regarding this post no help with this issue. They charged me interest for a item that was not even due yet till October statement. 😡
Update some one from a different local branch resolved this matter thank you
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March 2024 by Judi Palazzolo
I just found out that Elliott is leaving and going to Grand Haven. He does a fantastic job for me. I've been banking with him for over 10 years with fifth third and Elliott has always come through for me 100%. Congenial and polite and I'm going to miss his service. Thank you
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April 2023 by Æ LV
This is the slowest location in N GR. I've had the teller lady straight up lie to me about a federal regulation.I've been told they can't make change for a $20 w.o seeing ID by another teller lady.I don't have any of these issues at the 5/3 less than 4 miles away.Grumpy ugly people that don't like their jobs should really just quit, you hurt the business and clients retention.
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August 2022 by Æ eLVe
This is the slowest location in N GR. I've had the teller lady straight up lie to me about a federal regulation.I've been told they can't make change for a $20 w.o seeing ID by another teller lady.I don't have any of these issues at the 5/3 less than 4 miles away.Grumpy ugly people that don't like their jobs should really just quit, you hurt the business and clients retention.
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November 2021 by Michele Geldersma
Friendly, clean
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July 2021 by Brandon Bakhuyzen
Save your time and energy, avoid banking with fifth third.
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October 2019 by Berean Baptist Church
Our business had an error (our fault) and I was able to call, the day after a Monday holiday, and get excellent advice to come right in. Angie was waiting for me to go over our deposit, took care of the error immediately, and processed a second deposit, all in a very timely manner. I felt the customer service was awesome! Thanks.
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October 2018 by Charleen Dunn
I had a problem with a mobile transaction (customer error, not Fifth Third). Monica Eddy at the Plainfield branch was most helpful and spent a good deal of time getting my account corrected for me. She was also able to get lower interest rates for me on accounts I am working to pay off. Have banked with Fifth Third and previously Old Kent for the last 50 years. No desire to go anywhere else, they are always helpful with any banking needs that I have.
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October 2018 by Jake Durham
Made the mistake of beginning to bank with Fifth Third at the Helms Center. Whatever you do avoid Brian. His attention to detail is awful, and his idea of customer service is to just repeat himself until you give up.
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October 2018 by Patty McNeely-Soechtig
They never answer their phones and their drive up service is the worst
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August 2017 by Olivia Shute
For the love of God what every you do, do NOT bank with Fifth Third. THEE worst bank known to man. I've had them for a few years and I have had nothing but issues with them. STAY AWAY!
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June 2017 by Matt Puett
Asked for new "unfolded" $100 bills...told they don't have time to go searching for me...I have used them for years.
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February 2017 by Trieu Giang
Very good service!
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June 2016 by Trieu Hugo
Very good service!
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February 2016 by Caleb Fischer
Branch was helpful but please don't use fifth third.
