-
February 2024 by CJ Proos
Completely forgot to do my car when I left my vehicle there. Customer service is terrible. Sat in the lobby for 10 minutes without being aknowledged. Had to come back a second time because they didn’t fix the issue. Would not recommend!
-
January 2024 by Ph. Dew
Slow service and parking lot full of snow
-
December 2023 by Marianna Ohaeri
Got me in last min. Very appreciative.
-
November 2023 by Ana Ramirez
Ernesto was very empathetic, had genuine concern and emergency to resolve our tire problem and get us back on the road amidst their busy schedule. It was clear that he cares about people and does what is in his power to help you out. We need more people like him in the world. Thank you Ernesto ?
-
November 2023 by Ana Stark
Ernesto was very empathetic, had genuine concern and emergency to resolve our tire problem and get us back on the road amidst their busy schedule. It was clear that he cares about people and does what is in his power to help you out. We need more people like him in the world. Thank you Ernesto ?
-
November 2023 by E
Never been disappointed by Firestone, this one is no exception. Got a leaky tire patched same day, only took about an hour.
-
October 2023 by Pro Gamer
These guys are the Best. I got a flat tire about a mile away from their shop. It was raining pretty good. They pulled my truck in, struggled to get the rod for lowering the tire smfir some time. They put my spare on, and thanked me for stopping in. No charge. I was so grateful for this act of really good kindness and business
-
September 2023 by Rachel Gonzalez
I went in today to get my tires replaced and my brakes changed. My appointment was scheduled for later in the day per my request. After my tires were removed it was found that there was an error on my appointment slip and my tires are not the kind that are readily stocked. As a nurse I rely heavily on my vehicle to get me to my patient's houses all over the Grand Rapids area and I have work in the morning so I could not leave my car there overnight. They ended up working past closing so that tires could be brought from another location so that I would still be able to make it to my home visits tomorrow. During the whole process Ernesto kept me well informed and called me with multiple updates. He was so helpful. I appreciate that he, and the team he works with, understood my predicament. They graciously offered to stay and finish the work on my car even though I didn't ask them too, and the error with my appointment information was not at all their fault. I am so grateful for the awesome customer service I received from both him and the mechanics that worked on my car. Thank you!!! 100% would recommend.Services: Tires
-
September 2023 by Joe Jones
On my way to church on a Sunday morning and my tire sprang a leak. Googled tires and the ONLY one open. THANK YOU! Ernesto was awesome he took great care of me and my truck.The service was quick, easy, and professional. Took the time to explain what he was going to do and made sure I understood, not condescending like other mechanics. HIGHLY RECOMMEND this PLACE. New Tire shop!!!!!!!!!!
-
September 2023 by Richard Izquierdo
Came to Firestone today with a nail and screw in my tire. Nich was the man at another Firestone location and was now at this one. Was great to see him. He helped me in the past with service and new tire purchases as well. They were slammed busy, as to be expected. He made a call for me and organized a fast efficient way to get it repaired at another location. Great customer service as always and great team work on both Firestone locations part. In and out in 1 hour.
-
August 2023 by Disne A
I've been going to firestone for years, but they recently broke my trust. I took my car in for brake pads and tires. I specifically told them just to change the pads, not the rotors, even though they insisted I said NO. I got a call that my car was ready, so I went to pick it up. Ernesto at the service desk in the middle of trying to reapply for my credit card was like "by the way they broke your rotor, so we replaced it at no charge" and had come back the next morning because he couldn't figure out what was going on with my account. When I went again the next morning, Ernesto had called off. I requested my old parts back since I have the legal right, so Nick went looking for them but couldn't find them. He called Ernesto, but he didn't answer. Called Miguel, the guy that did the work in my car and broke the rotor, and he said he put them in the trash bin but the parts were not there. He looked everywhere and parts were gone. Nick was nice and reapply for my credit card with no problem. The manager (Logan) was not in that day, so I called him the next day because I wanted an explanation. Per his statement, Ernesto took the parts out of the trash bin and was goofing around then placed them somewhere outside before he closed the store so the parts disappeared. I honestly don't buy that story. THEY STOLE MY PARTS. They were original parts. So they replaced them with cheap rotors. I don't trust these people anymore.
-
August 2023 by Learn Strength
This is my go to tire place, as well as for alignments and rotations. Just had a service done yesterday and Ernesto made it a breeze. Simple and honest people! Online scheduling helps, too.Services: Tires
-
July 2023 by Chris H
I made an appointment for my daughter to get new tires. Ernesto was friendly and helpful. The only negative thing was that my daughter had to wait an hour past her appointment time before they could get her car in. Except for that, the service was good.
-
June 2023 by Sara Staskiewicz
Ernesto Rodriguez was amazing! I'll be totally transparent, I hate going to anything mechanical/car wise without my husband, due to past experiences of being taken advantage of.My husband had to work and I needed to get 2 new tires and my last year's all season tires put on and my snow tires taken off. I called and told Ernesto my predicament. He had a wonderful personality and attitude on the phone; the moment I said I have some questions. He told me I could stop on in today and I let him know I had a nail appointment in a few hours and maybe it'd be better for me to come afterwards. He assured me he'd have me in and out and would inspect my last year's all season tires to see if they were still good.I got there, met Ernesto, he inspected my tires, (they were still good) got me two new all season tires (for a great price) for the front of my car in just about an hour. I also told Ernesto that I think I may have some suspension issues and when he was done with my car he let me know what issues were going on. He was wonderful, polite, and had a great personality all while the phone rang AT LEAST 10 times and 4 people walked in. Ernesto handled it all with such a great attitude!!!I should add, all the staff there that I saw were also very pleasant. ?I will come here for future tire inquiries/services!!!
-
June 2023 by Katie Massa
I was going to purchase a used care and took it in to have them go over everything for me, they’re very thorough and super friendly! I will definitely go back over and over again and would gladly recommend to anyone and everyone to go there!! A big thanks to Miguel and Bryce for the wonderful experience I had! By the way they saved me from making an expensive mistake.
