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January 2024 by Jennifer
Made an appointment and was told when I got there, sorry... We can't do any of what you need. Also the man at the register was absolutely rude and awful, talking down to me like how could I think you would actually put in my brake stopper. I have gone to Firestone for 20 years and this is the worst customer service ever.
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January 2024 by Cheryl Fisk
Friendly, price, and quick
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December 2023 by Rick L
Happy to get my car in over the weekend, and the tech being able to resolve the issue with a low cost since it was a minor issue. We also use them for all our are tires. The store is in a great location, and it's easy to make an appointment since they are open 7 days a week.
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December 2023 by Tomandlaura Duda
Bryce went above and beyond and was really kind, accommodating and compassionate when I was having a really difficult day. Thank you so much.
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September 2023 by Fremio Encarnacion
Great people working here! Get the Job done as quick as can be! Where I take all my vehicles for tires when needed.
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September 2023 by Madeline B
I took my car in because it said I was having stabilitrak issues and this was the only place I could get to. Made an appointment for the following weekday and they told me that since there was low compression in cylinders 1 and 3, I’d need an engine rebuild and that I am driving on borrowed time. I took my car, left and went to get a second opinion which said something completely different!Turns out the only thing wrong with my car is that the spark plugs had never been changed and were visibly bad which had started causing misfires! My new mechanic showed me that the discoloration on both of them is not normal and an obvious thing to see. Even compared them to the brand new ones and it was quite a difference. As soon as the new plugs were in, my car worked like it was brand new and I haven’t had a problem since!I wasn’t originally going to write a review however, I brought this up to a coworker who lives near me and she said she also has had a bad enough experience that she will not go to this Firestone either even though it is 3 blocks away from her house! I knew that going to a mechanic that I didn’t know was risky because I am a woman and this is not my first bad car experience with getting something fixed, but I thought it’d be different.
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September 2023 by Richard Izquierdo
Bryce and Noah rocked! Got a flat from a nail and screw in my tire. They took care of us in 1 hour in and out. Worked with the location at Wyoming, MI (Nicholas is the man there!) and got us taken cared of and very great work. Purchased tires in the past and done service in the past. Now for a tire repair and still 5 stars~!
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August 2023 by Glenn Davis
I showed up at 6:20 with a mail in my tire. They patched the tired and put it back on my vehicle for a very small fee. Very helpful, quality service.Service: Tires
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June 2023 by Richard B.
We have gotten good service from our local Firestone. They are good about getting vehicles in on time, and getting the service done when promised. A word of caution, though, about using the CFNA credit card Firestone wants you to use. I would avoid using that credit card because in our experience YOU CAN'T RELY ON CFNA'S AUTOMATED PAYMENT SYSTEM to handle payments properly. We recently tried paying a $388 bill through CFNA's automated payment system, supplying information about our checking account. The payment seemed to go smoothly. We got a confirmation number for the payment. Some time later, though, we got a letter in the mail saying that CFNA had been unsuccessful in retrieving payment from our checking account. Though there had been enough money available in our checking account, CFNA did not access our account correctly. CFNA blamed us, reasoning (of course) that we must have given incorrect account information. CFNA provided us with no other details about what went wrong. Worse, they never called or emailed us, alerting us any problem. If they had reached out to us, we could have easily resolved any problem they were having. Instead, CFNA just waited for the next billing cycle, re-asserted the original $388 bill, and then tacked on another $29 fee, rewarding themselves for their own ineptness. We appreciate Firestone's service, but the CFNA credit card system is bad news. If you are going to use Firestone, avoid that credit card. You don't want their name anywhere near your credit history.
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May 2023 by Todd Sander
Brought my car in to get a tire fixed that needed a quick repair. It’s two hours before closing. Too lazy to even take a look. I won’t be back.
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May 2023 by Angelo Flynn
I was very happy with the speed and efficiency of the shop. I am pleased with Josh the mechanics repairs and diagnoses. A quality repair at a reasonable price.
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May 2023 by jacob rogers
Amazing service. This morning I woke up to a flat tire when I was already planning on going to get my oil changed. I recently moved in, so I do not have access to tools to put my spare on. Fire stone was the only place open in the area and without appointment, took in my vehicle and promised to get me back on the road the same day. they very graciously called before they started any service to make sure I was OK with it. Unfortunately I couldn’t afford the only tires they had in stock, so free of charge they put my spare on for me and put it right back out in the parking lot for me to come pick up. I will be back for those tires!
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May 2023 by Conner Taylor
Firestone swapped my tires, and when I picked it up the tailgate was heavily scratched (I know it was not like that when I dropped it off). They denied the claim, suggesting I should have thoroughly examined the vehicle before leaving the parking lot.Service: Tires
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March 2023 by Mike VanDorp
Firestone does a good job. Can't say I have ever been disappointed. Biggest thing, I think, is honest and trustworthy. Always feel like they have my best interest in their mind. That's a big deal and not always easy to find when searching for automotive service.
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February 2023 by Zon'ta Wedge
had my car towed by the worst towing company in the city after i had talked to them earlier in the month hate you guys you are slime. said towing company having the vehicle over the weekend want to charge 715 dollars for my car back.
