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November 2023 by Moniqua Cummings
Place is a joke they will loose the check ur bank sends out automatically then blame you and make u do more work they then finally found the check 30 days later still made my mother pay the late fees and wouldn’t let her bank send checks anymore.
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March 2023 by Marcia Overmyer
I have had nothing but excellent service with this bank. From tellers, to the manager. They explain everything and advise you to a route to go that is better. There Fraud Division is fantastic! Nothing but praises for them. I have had bad experiences with other local banks that advised me on saving and screwed me royally (Huntington).
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October 2020 by Backyard Guy
Inconvenient hours for anyone working 1st shift. No mobile deposit for long time members. No restroom for their clients. Friendly staff, though. Also, interest rate is not competitive.
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May 2020 by James Kok
I have always found them very helpful and friendly. They handled some confusing issues well. When they didn't know the answer to a problem they consulted with knowledgeable people who did.
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December 2018 by Amy A
If I could rate them a 0 I would! Very unfriendly employees and out of date. I was so happy to leave!!
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August 2018 by Jody W.
I would leave negative stars if I could. The entire staff is argumentative, callous, unable to make timely and sound decisions, and just plain rude. There is NO willingness to help customers. This was a complete waste of time doing business here, and I deeply regret it. Worst nightmare banking experience ever. Run for the hills...there are a thousand other banks in Grand Rapids to choose from.
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May 2018 by Jordan Cousins
Update: Do not bank here. Flagstar is out of date and a waste of time & energy. This branch, specifically, has been very frustrating and slow to work with.
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June 2017 by Seir Monroe
If you're looking for a cookie cutter bank keep driving this is a grown up bank and one that is looking out for your future. No tellers and personal one on one banking almost like a credit union but a little like a bank live it everyone knows you like family
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December 2016 by Forrest Davis
Don't waste your time here. The comerica across the parking lot is 20 times better and way more friendly.
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June 2016 by Jonathan Seely
I've been a Flagstar customer and have watched them go downhill for the past 12+ years. Most recent negative experience was at this branch where a half hour before close, there were 0 tellers working (not terribly uncommon here) and two personal bankers handling both the drive thru and the lobby. One banker was involved in a long difficult situation with another customer, while the other seemed to dragging out a transaction with another with lots of small talk. I am fine for being friendly, but all I wanted was to withdraw some money from my checking, and I stood waiting from 4:21 pm to 4:45 pm before anyone assisted me. There was also a customer at the drive-thru who was clearly as frustrated as I was, as he wasn't even acknowledged by the staff. There was no reason the staff couldn't have interrupted what they were doing to find out what I (and the customer in the drive thru needed) and taken less than 5 minutes to handle our transactions before finishing up with the other customers. Anyway, I waited long enough and have gotten bad enough service over the past few years that I decided to go ahead and close both of my accounts, which the staff did without even asking why. Honestly, had I not had 30 minutes to stand and think about it, I probably would have left them open.
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April 2013 by joe cato
My girlfriend got mugged at this bank atm