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November 2023 by Adham El-Batal
They allegedly open 11 AM on Monday. I waited from 11:50 to 11:55 with no one in there. Then a person comes up and he unlocks the store. I try to go in and he told me to wait outside for 10 minutes. Truly never seen this kinda thing before.If your hours changed, update the sign outside and Google maps. If they didn't, show up on time. And if your stores are understaffed, well that's a much bigger issue.
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November 2023 by R. F
Extremely untrustworthy and under horrible management. If the associates here are willing to scam money from customers for items that are explicitly free, can't imagine the scams or ridiculous, over-inflated prices for anything that actually costs money. STAY AWAY FROM THIS GAMESTOP FOR THE REST OF ITS EXISTENCE.
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October 2023 by Elizabeth Arraut
Krystal is an AMAZING employee!! It is hard to find them these days; she is attentive to the customer, polite & knowledgeable. She went above & beyond with a transaction! Thanks again!
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August 2023 by Castor X
I called in advance and came in to preorder a game, only to find that the single employee working had stepped out from 4:35-5:10. STAFF YOUR STORES. The employees should not have to close stores randomly, this is pretty clearly not her fault (she was very kind on the phone) but instead the fault of purposeful understaffing during a slow season
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August 2023 by tony poynter
Great store. The staff was very helpful! Thanks for everything.
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July 2023 by Brendan Siereveld
Beware: If you purchase a gaming system from GS and it has a defect/ malfunction, do not try bringing it back for helpMy kid’s switch stopped reading game disks 6 months after purchase. I brought it in and they offered for me to trade it in for $69 towards a new systemI said no thank you and left. Turns out, all I had to do was contact Nintendo directly and they repaired it 100% free of charge. They even covered the shippingSo what would have happened had I not kept my faulty console, left there, and contacted Nintendo myself?It doesn’t take rocket science to figure out that GameStop would have collected my +$69, then cashed in on the +$300 purchase of my new system, then sent my old one in for repair to Nintendo (free of charge), then sold it as used or refurbished for… I don’t know, +$200?So in short, I walked away with a repaired system without paying a dime, but not because of GameStop. It was because of Nintendo’s excellent serviceHad I fell into that GameStop trap, they would have walked away with +$569(ish) and I would be in no better position (just out a lot more money)Oh and by the way, they reminded me that I hadn’t purchased the GameStop warranty. Which is a scam in itself, because Nintendo includes a warranty for freeNo doubt this is a greater GameStop scheme and no fault of this individual franchisee. Just putting this out there for others to be aware of in the future.
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July 2023 by Stogiie Santana
Service is terrible. Hannah is very nasty. They gave me the wrong xbox then get upset when I come to swap it for the correct xbox. Such a shame. Its not my fault you hate your life??
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July 2023 by Mary Joyce
Actually, I went to Starbucks. Sorry, I'm not sorry. Starbucks was great!
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July 2023 by Emily R.
Went to gamestop to return something and Hannah was VERY rude. Even after saying hope your day gets better she still tried to argue and be nasty. Definitely dont want to come here unless you want to deal with that.
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May 2023 by Joshua Marko
We picked up TOTK on release day. It might sound silly to pre-order a digital game for pick-up, but the GameStop experience made it well worth it. The clerk Alexis was a one woman army that handled the crowd of Zelda nerds and non-stop phone calls with grace and kindness.
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May 2023 by Don Denison
Conveniently in walking distance to movie theater. 9 times out of 10 has what im looking for. They even have the best store manager in my opinion. She runs 2 of them and does the best job and will go out of her way to help you the best she can. Her stores always look great.
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February 2023 by Jordan Vanheulen
Ordered the GOW:Ragnarok Ps5 bundle for next day pick up. I keep calling but no one is answering the phones? According to a lot of reviews, this store is notorious for not being open when they say they are going to be.
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February 2023 by Matt Labonte
Listen, I'm not going to get into the GS memes here. I'm just going to say, if you're running only one employee on a Saturday, make sure they know how to handle a crowd of guests.I only needed 2 little things that totaled less than $10, but I got stuck behind 2 people selling back dozens of games at a time. I was probably in there for close to 40min. Like, you know what I needed, because I asked you where it was. It was behind the counter and you grabbed it for me. Maybe if you know one transaction is going to take 30 seconds (even asking all the transactional questions eg phone number, rewards, down payment for future releases etc), ask the people who's transaction is going to take 15+ minutes if they'd mind waiting for the quick one. I don't know, maybe it's a me thing.Either way, they had what I needed, and more stuff than I could shake a stick at. If I made more money, I'd probably be in there a lot more. But as it is, I got what I wanted/needed at on a minor inconvenience.
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February 2023 by Gumpster 20
This store can never open on time. Says they open at noon but doors are always locked till 12:30 at least.
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January 2023 by Jordan Whiteley
Looked like it was under staffed, but the people there were working hard.
