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November 2023 by Joy Spahn
First time with German Auto and I wish I’d gone to them sooner. The service was awesome and the staff were just as awesome. Thank you so much! I would highly recommend German Auto.
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November 2023 by Randy G.
First time customer, the suspension had a squeak, that was resolved by adding lube to the front beam, the brake fluid was due for a flush, the shift rod bushing was worn out and push rod tubes replaced. I recommend this shop.
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November 2023 by S “Shooter” McG
Excellent communication and details (with photos and descriptions ) of items needing attention. Fair pricing adds to the value of German Auto. With my aging VW, I know I’ll be back. I wish it didn’t take a month to schedule an appointment but I guess great service is in great demand.
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November 2023 by A W
Had my (new to me) Audi serviced back in August. They were able to get me in two weeks early from the appointment I originally booked, which was great. I did some research on this place before I brought my car here and everything I read was accurate. Great customer service, no extra up-charging. Had a full inspection and new brakes + rotors as well as a stage 1 tuning. They were able to update me on the progress of my car via their website. Showed me photos of the work they were doing and what they were fixing. Absolutely no complains and this will be where I take my Audi for all service going forward.
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November 2023 by Randy Gray
They texted me a link which provides a detailed report of repair estimate, pictures and videos of the issues on the vehicle. I appreciate this level of communication. I’m a first time customer and looking forward to more future projects for them to do on my vintage VW beetle.
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November 2023 by Christopher Bradford
Absolutely recommend Germa Auto. If i could give 10 stars i would. Trustworthy, friendly, and very professional. Upfront about my cost, they actually show you the things you need need done instead of talking about them. Their recommendations are straight to the point. And the fact that they go into your car history to help you better understand your car is amazing. Will be returning for all of my services from here on out.
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October 2023 by Maid Maric
I usually don’t leave reviews because no company has really reached out of their way to help me, but German Auto blew my mind with how helpful and informative they are. Let alone how clean their whole facility is. I recommend everyone with a vehicle to bring it here.
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October 2023 by N Y
Ben at German Auto worked with my schedule in getting a PPI of a car in Grand Rapids. They quickly scheduled an indepth review of the vehicle. Answered all my questions or concerns about the vehicle. German Auto identified some maintenance and minor repairs that needed to be addressed before my purchase. Based on their inspection, I bought the car, had German Auto do some work on the car, and had no problems on a 2000 mile road trip. Car purred all the way home.
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September 2023 by Nihad Ovnovic
Took my ‘05 E320 here to get the limp mode issue fixed, and they were phenomenal! They replaced my Electric Shifter Module in a timely manner.Yes, they are a little on the pricey side but for the work they do it’s worth it. Highly recommend.
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September 2023 by Anthony Townsend (Boon docks)
They did a great job and got on the problem right away. They were very respectful and listen to their customers concerns like professionals. Only thing I didn't like was how long it took to get my appointment but as good as they are with the vehicle I understand that they are very busy I am super satisfied with their work and will refer anyone to them that has a forign car or truck. Thank you guys
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July 2023 by Christopher Zagors
My Mercedes CL500 burst a line in the active body control suspension system. Dan, my service advisor, was incredibly considerate and knowledgeable about the situation. They completed the repair way ahead of schedule. When I went to pick it up, I was shocked how clean the shop was and how professional and friendly everyone was. Even the floors in the garage area were spotless! I highly recommend anyone who has a German car to bring it here!
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July 2023 by Josh and Shelly Buck
German auto is not the cheapest place in town. But they are HONEST. If they say it needs to be fixed… It needs to be fixed. You can trust their quotes. And they do EXCELLENT work. I wouldn't go anywhere else. I have worked with Josh a lot, and he has always been willing to give me good intel, whether he is making money from me or not. Thanks a ton!
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July 2023 by Charles Eichhorst
As always the 'GAS' team does a phenomenal job! They were upfront about how long it was going to take to replace the front struts on our 2001 325i. Looking forward to having them service it for the next 20 years ?.
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July 2023 by Kevin Garnett
This place is a good as it gets. I drove an hour to this place after taking my vehicle in for what a dealership said was an $8k+ repair job and ultimately came away with only $2.8k in repairs. The car runs like a dream. The initial estimate from GAS was almost $5k but they lowered it after a deeper inspection. That impressed me the most. They had authorization for $5k and decided not to take advantage of me and instead had the integrity to only fix what was needed. I highly recommend this place and will be taking my cars here from now on despite the hour drive.Service: Steering & suspension repair
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July 2023 by adi cinac
Worked with Drew !!! Very good guy. Talked about cars and showed me their storage room with nice cars. Did the job at a very good price. First time there and I will Deff use them again in the future for any work I need done.Services: Auto brake repair
