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August 2024 by Terry
Please make sure they do their job correctly. They typo on my lean release. Went to trade in the vehicle and they found error call them at 3:30 and they promised to send a new release to my email and never did my wife call they gave here the run around. WE WILL NOT BE DOING BUSINESS EVER AGAIN PROMISE.
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July 2024 by bret conti
Great staff, and wonderful people to work with. Thank you for the business!
Kind regards,
Avalon Roofing & Exteriors Team
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July 2024 by Rhonda Clarke
I had considered writing this review several years ago, but decided against, however...This is one of the worst credit unions I have had to deal with as far as customer service, from management to the tellers at the window, we have experienced numerous rude short -tempered, inconsiderate employees and managers. My parents have been members for over 40 years. It's time to go elsewhere. You all are performing a service for customers. It's called customer service. Learn it, use it or consider another line of work.
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December 2022 by Dee Brown
Poor customer service from Alanna. She is hard of hearing. Less is more. If someone is asking something simple please just address what they are asking instead of complicating things. I had my first in person unpleasant interaction here and I’ve been a client for over 10 years.. so sad, please send her to training.
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July 2022 by irene sanchez
everyone is super helpful and nice. i love this credit union! ????
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July 2022 by Lola Pizza
great customer service. Tellers were awesome and friendly
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June 2022 by Robert Keen
Abigail and Kate are dope. Always super professional and fast service.
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April 2022 by Blair B
Best credit union I’ve ever experienced; with the help of Kait & Abigail, you’re going to have a great experience. A+ on customer service and they treat you like family. I couldn’t ask for a better service. Thank you!
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January 2022 by daniel johnson
Put a 24 hour hold on my card and I can’t pull my money out for food
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October 2020 by Christine Ragains
My mother was a Consumer’s retiree and a client at this CU for 30+ years. As we dealt with her terminal illness and death earlier this year the information the CU provided regarding the handling and disposition of her accounts was at best incomplete and at worst completely incorrect. I only hope that my late mother was treated with more courtesy and competence by the managers there than we were. Happily her remaining account was closed today and I walked out knowing that I would have no further dealings with them, any remaining estate business will be handled by a bank.
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October 2020 by Christine Ragains
My mother was a Consumer’s retiree and a client at this CU for 30+ years. As we dealt with her terminal illness and death earlier this year the information the CU provided regarding the handling and disposition of her accounts was at best incomplete and at worst completely incorrect. I only hope that my late mother was treated with more courtesy and competence by the managers there than we were. Happily her remaining account was closed today and I walked out the door knowing that I would have no further dealings with them, any remaining estate business will be handled by a bank.
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July 2020 by Melanie Selleck
Very friendly and do a great job
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July 2020 by Jeremy and Jillian
Inconsistent information, app issues
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May 2020 by Uobrims
Very serious issues with their website and IT Department. I have been a member since 2013 and they made a major overhaul on the eCommerce website in 2019. Not only has the website has not functioned properly, some payments were missed back in January 2020 to Michigan Gas. They claim Consumers now will only send paper check which is absurd. Michigan Gas (which previously had e payments from Consumers) stated this was a change in policy from Consumers not Michigan Gas. I had to switch to having Michigan Gas do an automatic withdraw in order to have my payments on time. I therefore had to switch the cart and horse around to get an e payment. Later in April the website lost track of not just one but two automatic payments from my checking account with Consumers and my mortgage account with Consumers. This caused a great deal of stress and I had asked not a customer service person to follow up but someone from the IT Department which I was told was going to happen. However, this did not and it shows they are either not customer focused or arrogant or just incompetent.
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July 2019 by Pamela S Frees
Great do to business with! Employees are friendly & informative!
