-
December 2023 by Evan D'Agostino
Whenever I get packages sent from these guys they don't sit longer than a day they're very efficient here :)
-
May 2023 by Carla Carpenter
I want to give a shout out to my mail carrier, Dallas, as he was very nice and always does a great job! He actually seemed conscientious about doing a wonderful job. We need more people like Dallas!!
-
April 2023 by Mel S
Great customer service does exist. I live in Texas, in a tiny town on the Gulf of Mexico. I purchased contacts from an online company. Unfortunately, the company wrongfully sent my package to an address in Grand Rapids Michigan (no I did not get the house address only the message of "your package was delivered in your mailbox in Grand Rapids Michigan" ?I called my local post office, and they called this location. Today, Edwin returned my call (on a Saturday!) Although, I still do not have said package. I just wanted to give thanks to Edwin- for giving me a friendly call about the issue of my misplaced package. Hopefully, the contacts will find their way back to me. Still hoping ?Again, thank you Edwin. ?
-
March 2023 by Kora Wilholt
I normally don't even leave bad reveiws, but if I could give zero stars over this experience I would.After calling around for a day and a half trying to figure out where my package went (that never had tracking updated... until we called) I called GR nearly a dozen times to put a hold on a package that already sat in their facility a full day after it was supposed to be delivered, I just wanted to drive the hour and pick it up, and I could not get an answer, nor could I leave a message. Voice message full, and no matter what time of day I called there was no answer. Eventually the package ONLY started moving when my local PO emailed and finally spoke with someone.I will NOT be shipping anything else through this company if possible, because due to my location it will have to go through this hub and this is not the first time a package has been lost or mixed up there specifically for me.
-
March 2023 by mike keckler
Priority Package has been stuck here for 3 days. I'm located only 2 hours away... Not pleased...
-
October 2022 by janet moss
No one answered the phone just a voice telling you what to do not polite way to do business
-
October 2022 by Antoine Court
They did not care whether or not my valuables made it to my home. The lack of effort and empathy is a slap in the face. I even put insurance on my package it’s like nothing matters with this company
-
July 2022 by Marrs Mapping Ltd
This is the worst way to ship. This the most unprofessional service ever. I wish I went with another company. I’ve been waiting 6 days for my delivery and I paid for express mail. Ridiculous. If you can’t do your job quit.
-
July 2022 by ِ ِ
If I could I would give it 0 stars my package has been stuck at this awful facility
-
May 2022 by Gabriel Kleinschmidt
Edwin provided excellent customer service and helped me find my package. He was great with communication ! Very pleased with my experience
-
April 2022 by Kena Troupe
Never been there phsysically but they keep sending my package to traverse city for almost a week now. No idea when Im going to get it. And no one will answer the phone here.
-
December 2021 by Pyper Schut
Our post person did not attempt to deliver a very important package to us. They simply stuck the sticker on our door without even having the package with them. Then, upon driving to the post office during work hours on a Tuesday to get it, the post office had a sign on the door saying they were closed. For no reason whatsoever. I still do not have my package that is extremely important. It is frustrating when it seems like there are multiple levels of laziness.
-
December 2021 by Jeffrey James
Called to ask if they could hold my package since it was sent to wrong address, and allow me to pick it up. They were closing at noon, the lady said ,sure I'll call you back when I find it. 11 rolls around so I call back. She says she busy doing other tasks, and will call me once she can... noon rolls around, no call and they are closed. Now I have to wait until Tuesday to get my package. Awful customer service!
-
September 2021 by Jeff Payovich
Called to ask if they could hold my package since it was sent to wrong address, and allow me to pick it up. They were closing at noon, the lady said ,sure I'll call you back when I find it. 11 rolls around so I call back. She says she busy doing other tasks, and will call me once she can... noon rolls around, no call and they are closed. Now I have to wait until Tuesday to get my package. Awful customer service!
-
June 2021 by Oblex 39
I’ve never been there but my Amazon package has been there for five days and they haven’t made one move on getting my package out for delivery. Very lazy place to go to and have packages delivered to
