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November 2023 by Steve
Absolutely terrible, stay away from this rental place. They are very rude and very.The greeting to a customer and their vehicles as far as cleanliness suck. And they don't even fill up the gas.... And when I went to drop it off. It hurts in Grand Rapids, Michigan. They wouldn't even take me back to my place of employment. They said it was too far. Stay away from hurts and shout me township michigan and grand rapids michigan
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November 2023 by James Johnson
Car rentals can absolutely be a nightmare when dealing with insurance. Linda did an absolutely incredible job, helping me throughout the entire process and helped expedite things very efficiently. You would be hard-pressed to find great customer service of this caliber from any car rental place. I highly recommend, getting your next rental from this location and ask for Linda! The rest of the staff was also very friendly and courteous, and made my overall experience and absolute pleasure!
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November 2023 by Eddie Foxx
I never leave reviews but I felt like it was necessary this time and I say none of this lightly.When it comes to professionalism, these people are the real deal from a company knowledge standpoint, to top notch customer service from almost every aspect I observed.If you give them a shot, they’ll most likely exceed your expectations if it’s something they know they can do. Probably one of the best customer experiences I’ve ever had truthfully.5 stars
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November 2023 by Ernesto Fernandez
Linda was very nice. I didn't like the fact I called twice and never told me I needed a mayor CC to rent a 7 passenger vehicle. I asked all these questions and showed up Saturday just wasted my time. The girl was nice though
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September 2023 by Kathy Patterson
I went to go get my vehicle on one one of the rainiest days in Grand Rapids ! Jessie who was running the show did an awesome job of taking care of everyone that were in that office. There were two other people that needed help and even though she was shorthanded at the time and my vehicle actually wasn’t coming because it ran into a deer. She didn’t let that stop her and her manager as they got things situated and got another vehicle over there within an hour. ! You can’t expect any better service than that especially when everybody’s in a hurry to get everything done. I give this Hertz rental a thumbs up and five stars. Things come up and how people manage them when they do is really the things that We should being concerned about. Everybody has things going on yet this company and these individuals handled my situation in a five-star value, thanks again Jessie!
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September 2023 by Tim Henshaw
Person behind the desk literally said that a valid reservation in only the first step to actually getting a car. She said to call her each morning to see if they really do have cars available. Reservations are meaningless.
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August 2023 by Sonya Schaffer (Sunny Chicken Chick)
Well, they have cars when the airport sells out is the plus to this site.Our rental smelled slightly of smoke, and had a loud noise. Really loud to drive. Sub par car for the money we spent. Would not use them again unless we had to. This experience makes me want to avoid Hertz in the future even .
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July 2023 by Timothy Sia
Great place to rent a car for Electric Forest! Dude with the long hair who works there (office manager I think?) is cool af and goes above and beyond with customer service, even when they were slammed with so many customers going to Electric Forest.
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June 2023 by Lee Barker
Where can I start... The staff were awesome. For a company that gets so many different people / personalities in every day and lots of demands after demands. They still treated me so well... Remember this, they are human too. I rented a car there a month ago and the support they gave me was 5 starts. I called June for a rental and the managing staff were honest with me and said they had nothing BUT put me on their list to call "IF" there was a car. They called me after hours ( When they should have been home with their families ) to let me know there was nothing and they were sorry!That is quality! I highly recommend this location with this staff.PS: The car was clean and ready for me. Cheers!
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June 2023 by Arlo Nichols
Even tho they didn't have the car I wanted and reserved (Tesla SUV) I can't blame the local office for that as it seems the corporate booking system is always making promises their local offices have no way of keeping. I can say that as far as local car rental offices go, the folks at this hertz were so nice and helpful despite being worked to the bone as usual, and the car I did end up with, a Nissan, was fantastic!
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June 2023 by Jeff Wyrick
Absolutely the worst Hertz I’ve ever attempted to rent from. Refused to give me my car I prepaid for and then I tried to rebook it with a different card over the phone and it went through but came back and they said they had no cars available for me while they took my money. They are liars when they claimed it was the same reservation number from yesterday and showed them proof it was a different number. DO NOT DO BUSINESS WITH THIS LOCATION!
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June 2023 by That Michigan Guy
Rented a car for a week while my truck was being repaired from an accident. Everything went great. The manager is a really great guy and helped a ton. All the staff was professional. Highly recommend this place.
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May 2023 by Br Rian
So many places I go to it seems like there are lines and people working behind the counter are working snail paced. Not here! Was expecting to have to wait in line to check car back in and didn't even make it into the door before a representative came out to us. Very quick, friendly, helpful worker who went out of his way to make us feel welcome and wanted to make sure our rental went well for us. Thank You! We did receive the car with only between 1/4 to 1/2 tank of gas and contract said we needed to return it full. We did not realize this till after a day later so did not mention it at the time and returned the car full. After mentioning it on return of vehicle the representative verified that it was not full with pictures at time of rental and reimbursed for the difference. Again very friendly and eager to please and very quick worker not a snail speed work like other places. Thanks Again! will come here next time we need to rent a vehicle.
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May 2023 by Alternate Reality
Manager of the store is amazing, spent over half an hour helping me get the lowest rates for my vehicle. Took a few thousand mile road trip for a week with one of their Buick Enclaves and it performed amazingly. Highly recommend this location for their customer service!
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May 2023 by Shannon Gerow
This location could be improved, there was minimal communication setting up a ride from the collision shop and the car I was given smelled like smoke. The office is dirty and disorganized. However, the employees are nice and do a good job.
