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January 2024 by nate komins
Their ATM has eaten one of my cards and charged my account while dispensing no money at the ATM. I would criticize their customer service, but that require them to have an ounce of it in order to so. Unhelpful, unreliable, and rude, is what you get if you try to receive any. Keep your money and your business away from this place. Hopefully it'll get moved and something useful for the community can take its place.
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January 2024 by NetworkWestMichigan SysGenix
Went across town to give them 10's of thousands of dollars. They said "oh, we don't have a banker here today". What kind of operation is that? YOU SUCK!!!!
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November 2023 by Trace
I called into customer service weeks ago. I called into this branch and left him a voicemail over a month ago. They’re ATM does not work ever. I just left the branch five minutes ago attempting to put money into my account and the ATM said counting cash when I pulled up to it, I tried to figure out. Maybe you got stuck on someone else’s interaction but the ATM does not work or respond, luckily my account is not in any bad standing. I just had extra cash on me that I wanted to put away but this bread location is by far the worst location ever. And your downtown location does not have an ATM drive-through. You have to find parking and then go into the branch. Your downtown location does not resemble convenience it resembles Everything but that and then this Bridge Street location is the closest location for people downtown and it never works clearly nobody takes customer feedback very seriously because when I brought this to y’all attention the very first time about the ATM they said they were gonna do a ticket but that the local branches responsible for their stuff and that doesn’t seem to have done anything so I’m very close to switching back to Pnc
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October 2023 by Bellah P
Horrible atmosphere unresponsive and inconvenient to use
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August 2023 by Heather S
This 1 star rating is to express the inconvenience of banking at this location NOT towards the employees of this branch (they've always been kind & polite). If you need to do banking outside of business hours you can forget it. The ATM, if it's functional at all, only takes deposits 1 out of 5 attempts. You can't choose how much & what bills to withdraw b/c only certain bill options are available. Usually lowest being a $5 bill so if you're in need of $17 or to get change - not at this ATM at this branch.
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July 2023 by Eric S
People are always prompt and professional - but they hold checks a day or two they know are good.
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June 2023 by George Mais
This locations parking lot is narrow and the outside ATM doesn't work. The bank as an establishment is good. This particular location was not.
