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April 2023 by E Ne
Robert at the Kentwood store was very knowledgeable and polite. We looked at 2 other stores products and he sold us on yours. Can't wait til we get the bed
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November 2022 by Zachery Palmer
We love our new mattress. The Lake Michigan king mattress offers us the best amount of support and my back doesn’t hurt in the mornings anymore. We were initially looking for a memory foam but unfortunately, those don’t offer too much support. Natalie helped us at the Leonard St location and was super helpful. It was a great mattress shopping experience and we are happy to support local and made in West Michigan.
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June 2022 by Katelyn Vlietstra
Any bed I have slept on of Jonathan Stevens is worse than a $13 air mattress. My back hurts after laying on any of their mattresses. Bed toppers aren’t even enough to fix the amount of pressure that goes into you back from their heavy duty springs.
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March 2022 by Ryan Moss
Great company to work for!
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March 2022 by Paul DeBartolo
Bought a Great Lakes mattress today. So impressed. Brad out on 28th was amazing, and as I told him, must have gotten really good grades at mattress school. We saw Mason today to try one more, and he was outstanding as well. Great prices. No pressure. Just a total pleasure to do business with.
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October 2021 by Jenny Lasley
We purchased the most expensive mattress they sell and now they will not honor the warranty. It has terrible dips on each side and is very uncomfortable now.
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September 2021 by Ben Johnson
We originally purchased a sleep comfort 3 for our daughter and we were very impressed with the quality of the mattress and purchase experience. When our mattress recently hit the decade mark, we returned to Jonathan Stevens and again really enjoyed our buying experience and the mattress itself is wonderful. We went with the ComfortMaster Providence and couldn't be happier. The communication regarding delivery time was prompt and clear. These experiences ultimately convinced other family members to follow up and purchase an adjustable frame (which they love) and two additional mattresses. HIGHLY recommend Jonathan Stevens mattresses as they are made in Michigan and have outstanding staff and service.
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May 2021 by Lisa VanLonkhuyzen
Posted to the wrong location. But still, great beds!
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March 2021 by Josh Wabeke
Great experience at the Grandville location again, bought a king size mattress 2 years ago and have been extremely happy with it. Now we needed 2 twins for a bunk bed so we went back and the staff (Nichole) was extremely helpful and knowledgeable, she walked me through everything and answered all my questions and was very patient with me. If you need a mattress shop at Jonathan Stevens you will not regret it! Buy local!!
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February 2021 by Janice Tatrow
Great experience at the Holland store with sales rep Joe. Perfect blend of information and giving us time to try and decide. Ordered on Saturday and received on Tuesday. Extremely happy to make this purchase from a West Michigan company and that it was made in the USA!
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December 2020 by Susan Vanderwey
You won’t regret working with Jonathan Stevens! They have proved themselves an honest and caring home-town company to us after they addressed a concern we had. Very professional but also friendly, caring and thorough. 5 stars all the way! Thank you Rob! I appreciate all that you’ve done to make our experience so easy and enjoyable. We will be back!
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August 2020 by Jake O'Brien
Worst customer service experience at the Leonard store location. Wife and I entered the store ready to spend some good money on the right mattress. Salesman didn’t even get up from his desk, didn’t greet us or ask if we needed assistance. We spent 5 minutes sitting on different mattresses. Still offered no assistance. We asked him if they were offering any sales. His very short and rude response was, “no we do not offer sales.” We left without making a purchase. We later called to get his name which I cannot recall and he would not give us his managers name. When we asked him why he lacked basic customer service skills, he said that he was waiting for us to ask questions. We left without making a purchase.
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August 2020 by Jamie Dill
we brought a king mattress. it has been the worse mattress we have ever owned. it started to break down and "dip" on both sides within 9 months. we contacted customer service and was told there was nothing they could do because our dog had jumped on the bed with dirty paws when we were changing sheets. because of a small stain, the company would not stand behind their product. we are very disappointed and do not recommend Jonathan Steven's mattresses.
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July 2020 by Dodie Silvis- Holst
Great company, great products! We have more than 6 sets of mattresses between home and cottage. That’s not counting kids and grandkids and their homes.
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April 2020 by Matt Bixler
Absolutely love my Manchester mattress! The pillowtop is exactly what i was looking for, I'm sleeping & waking well rested every day!!
