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January 2024 by Aaron Forrester
I dropped my truck off on 12/11/23 and as of 01/15/24 my truck is still sitting there and I have not received an update, calls or texts back from supervisors Stephanie and Jacob, multiple voicemails&texts and nothing. No communication at all. I even had a person from the warranty company call and leave a detailed message and they ignored her too. Worst customer service I’ve ever experienced in my entire 36 years. Next step is filing a complaint with the Better Business Bureau as I’ve got records of all my calls and texts to the dealership. I understand being backed up and busy but this is insanity.
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January 2024 by Megan Ward
I had a rough day. I got into a car accident on the way to test drive a vehicle. I showed up an hour late. Joe was so kind to me and understanding. He even stayed late for our test drive. He is genuinely just a very kind man. Highly, highly recommend!
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December 2023 by Kent Smith
Great Experience with Dave Roguska in the used car department. Fair, ethical and great to work with. Would recommend to see Dave for your car needs. Will use again when the family needs another vehicle!
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November 2023 by Ayme A.
Do not buy from this dealer, especially Joe Borak. My teenage son spent his entire savings on a vehicle with low miles, hoping to offer some reliability in a vehicle, as he was going away to college an hour away. Within 6 months, we've spent over $1,000 in repairs (on a $6,000 vehicle) and now are dealing with either an alternator or computer issue, so definitely at least another $1000 in repairs. Joe, whom we bought from, offered no help except drop it off and we'll see if we can fix it (the last issue we had, which was 3 weeks ago, we did this and didn't have the car back for 2 weeks). Had the car back 2 days and now this. I was hoping he could at least just get me a price for an alternator, but he wasn't even willing to get a hold of the service department for me for that (it's impossible to get anyone on the phone for service). He did offer to sell us another car, though. Not sure how this guy or anybody here can sleep at night.. if you want honest customer service, DO NOT GO HERE.
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November 2023 by C L D
Great experience with these folks. Made an out of state trade over the phone. Process was quick, smooth and efficient. Dealership price was very competitive and fair. Nice easy transaction and these guys were great to work with! Delivered a beautiful vehicle to me.
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October 2023 by Ashden Burri
this was honestly such a good experience. My salesman, Dave, was extremely helpful and informative. these guys were not pushy at all and made this whole process and clear as possible. The car I purchased was in excellent condition, and had been well taken care of. Dave and the team went the extra step and even gave it another good clean just before picking it up. The guys were friendly and personable, 10/10 recommend Dave if you are looking at a car here. Mention me ;)
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October 2023 by joe lafollette
Dave Roguska helped my wife and find an excellent vehicle that meets our needs. He was very attentive to our needs and patient with us throughout the car buying process. I appreciated his honesty and clear communication. Needless to say we would recommend Fox Chrysler Dodge Jeep Ram on Plainfield.
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October 2023 by Emely Salazar Quintero
I bought a car from them a year ago, Carfax reported no accidents . Now there is some damaged discovered from the previous owner & the dealership is refusing to help me in any way . I keep getting bounced around , not willing to help at all. I keep getting told I’ll get a call & NOBODY calls . Bad customer service.
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August 2023 by Emily Sundstrom
Our vehicle is down, got it to dealership and hadn't heard an update after couple.of weeks. Called and spoke with Amanda Metternich and she was amazing on all levels. Helpful, kind and service was great. Looking forward to working with her in regards to updates on our vehicle.
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August 2023 by Heather Vantimmeren
Had repair on my car and wants to charge me 200.00 for a 5 day loaner that's crazy I don't have that kind of money to spend on a loaner definitely do not recommend these guys
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July 2023 by Hannah Skarli
Ron was an absolute breath of fresh air on an almost year long car search. A stark contrast from almost all of the other dealerships that we encountered, Ron made sure that if he didn't know the answers to my (many) questions, he would find someone who did, immediately, and I would have a solid answer.If you are looking for low, to no pressure, car purchase - where you know that you will be taken care of fairly, and treated with respect, Go Visit Ron! (I can almost guarantee a laugh or two throughout the process as well!)The whole team at Kia of North Grand Rapids absolutely went above and beyond for myself, and I am certain that our next household vehicle will come from this lot as well!
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June 2023 by Andy Chatel
Have bought several vehicles from them always a great Experience. See Joe B or Bruce W. They will do their best to take care of you. And work to get the deal done. No matter your circumstance.
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May 2023 by Cris Hunt
Ask for Rick Almond. He did a fantastic job getting me into a vehicle. He was very helpful and not at all pushy. He was always 2 steps a head. I picked a car and he grabbed the keys. The whole process was incredible. The communication was the best. Always texting me and sending me emails about my new car and the extras that I receive for purchasing a car through Fox.
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March 2023 by Æ eLVe
I've left multiples of VMs for this place for someone to call me back about the $4,000 warranty I bought. I have a few simple questions.Been trying to contact them for a week now, seems like once they got your money they could care less.Especially considering the ONLY thing I asked for when I got my new truck, was for the second key fob and key. Apparently dropping 50k on a truck ain't worth a call back or second set of keys.
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February 2023 by RC Mack
This was by far the best car buying experience I’ve had. Not only was the salesman Larry genuine and great to work, but all the team members I conversed with were very friendly. I was offered a very fair price for my vehicle (trade in) and the sales manager was able to create a deal that was fair for both of us. I would recommend this team for anyone looking for a used car, they were honest and straightforward.Ryan
