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November 2023 by Bear Hunter
Been a customer for over 10 years and the plainfield location customer service has gotten so bad, i cringe at the thought of going in there! Newer employees lack knowledge of their job! errogant at times! If i didn’t have to deal with changing direct payroll , i’d switch banks in a second! I do have accounts at other credit unions and have not had the issues i’ve experienced at Intandem !!
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June 2023 by rj porteous
Keeps telling me to re-authenficate my account. Won't even let me know my own balance. People are nice but that doesn't mean much when you can't see your own money... at a bank.
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May 2023 by A B
I have worked with Susan Mol a few times over the last few years and she has always been so pleasant to work with.
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April 2023 by Elle Fennema
Susan Mol-Lending Department, has been nothing but helpful! I've now gotten 3 loans from her, 2 personal and 1 auto. She is incredibly responsive and even had my auto loan approved and processed in just a day! I love banking with Intandem because of people like Susan. I will 100% be going to her when the time comes for me to buy a house.
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December 2022 by Carmen Fulvi
Been a customer for over a decade. They were so helpful with transition when my husband passed away. They contacted me when a lower rate was available for my home loan. I'm very satisfied with my experience.
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August 2022 by Mike Henry
Been customer for 7 years would not loan money to help me get out of debt . Not even a phone call back explaining why . Pretty sad considering my money is directly deposited into there institution. Was told on 7/27/2022 they would call me back with a explanation. Well it's 7/28 and no call . Also the loan officer was quite rude when called saying the would not help me . I would not recommend this credit union to friends or family and will be looking for different financial institution as they do not care enough to even pick up a phone to explain why they won't help me with a simple loan . Very sad .8/5/2022Just received a response from intandem .They did not respond to me she said Blakely to me the under writers denied me a 1500 dollar increase on my line of credit loan . No explanation .I called back and asked why I was denied I was told she would look into it and get back with me .This never happened!!!!The weekend 7/30/22 I received mail from the credit union it was my credit report that's it no explanation.A financial institution that you have a relationship with is supposed to treat you with respect and as a investment.This occured during the time when they were Kent county credit union. However the new board members seem to not care about there investment maybe because I'm not in the rite category of finance im on a fixed income poverty level . I feel that this institution discriminates against people who are in fixed incomes I have spoken with more than 3 other people they have done the same thing to .This 1500 dollars would have covered a high interest credit card paid it off increasing my credit score and solidifying my finances if there loan officer would have taken the time with me to go over this they would know this .They don't care about the little people making poverty wage who are disabled here Blakely said anything else I can help you with after just saying the underwriters denied my 1500 dollar increase .Even though I paid 2 other loans off with them .A mailed credit report with a denial no explanation no plan to move forward and help me then oh yes in a snide remark have a great day . ?.It's pitiful sad and down rite sickening.Stop responding to a bad review with a blaten lie ?.Now I remove the 2 star and give you 1 .If you would like to contact me explain to me why I was denied and go over a plan to help get me approved I will then and only then give you the increased credit YOU !! DESERVE!!!!!.
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June 2022 by Lynn Bean
Great people to deal with,sure glad I switched to them
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March 2022 by Zac Sanders
I can not say enough positive things about Intandem CU! I have banked here almost 7 years and will not go anywhere else. They helped me purchase my home, new car and set up savings! The staff is always so friendly when I visit.
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March 2022 by Kourtney Bade
I have been a member of Intandem Credit Union (formerly Kent County) for 13 years. The member service is great and they even helped me get my first home loan! I would recommend them to anyone looking for a small town feel with services that the big banks provide!
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March 2022 by Genesis “Daisy” De Leon
Don't waste your time with discrimination from this establishment. That's putting it mildly. It's a requirement to be racist and judgmental. Give someone somewhere who cares about you a real chance.
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February 2022 by Lauren Willoughby
Courtney at the plainfield branch is an angel sent from heaven above! So sweet and ACTUALLY helpful. I’ve been banking here for over a decade now and she always makes me feel like family. If any of Courtney’s bosses sees this she deserves all the raises, promotions, vacations, and good things!
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August 2021 by Trixie R
I've been a customer at the Kent County Credit Union for about 25 years. They're always helpful, friendly, and fast.
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July 2021 by Tyler Long
Get with today’s world and learn how to accept a debt card payment instead of “cash only”
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May 2021 by Gabrielle McManus
Great people. Always very helpful. Will always bank here
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December 2020 by Susan E
I've been a customer at the Kent County Credit Union for about 25 years. They're always helpful, friendly, and fast.
