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February 2024 by Laurin D.
Terrible workmanship and the gentleman at the counter was incredibly rude. One of the worst customer experiences I've ever had.
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October 2023 by John Sobotta Sr.
Very happy with the repair work they did on my knife sheath...
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October 2023 by Lindsey Knapp
Klumps is amazing! They go above and beyond to take care of their customers. Thanks again!
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August 2023 by Andrea Lun
I brought my daily use vintage leather coach backpack here for repair & they did an incredible job & was done in a week which is exactly what they quoted me! It looks brand new again they polished it up & fixed the stitching on the straps & I am so happy with it & Ill be coming back in future for any leather needs.
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January 2023 by Linda E.
I brought in my fairly new London Fog suitcase. The wheel was broken off while on a trip. Klumpp put a non-matching wheel on and it seemed to work okay, until I packed my suitcase. It would not roll with the others. He charged me $42 dollars for it. I took it back in and he told me it was fine and that the other wheels on the suitcase were the bad ones. He was rude, started to argue and I said I refuse to argue about a suitcase wheel! He is lousy at his business. Please DO NOT take your repairs to him! He refused to make it right in any way.
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September 2022 by Belinda Vrielink
Excellent work and quick as well
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September 2022 by Jen
I only spoke to someone on the phone. But just that small interaction, I am DEFINITELY going to be giving them my business in the future.
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July 2022 by Colleen Schmich
Always available to take in new projects
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February 2022 by THE REAL LOS
Awesome job !!! 5 Stars !!!
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October 2021 by Francine Robinson
First experience with this business - I recently got a new watch with leather watch band too big for my wrist - Klumpps put two extra holes in my watch band today, and charged me nothing! Also, flawless craftsmanship!
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October 2021 by Margo Perry
Great knowledge of products and offers experience with services Great customer service.
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July 2021 by Shawn N.
I took a couple seat belts in to have shortened for a custom built car. It was only done with only 1 stitch line across the fold. Last time I checked seat belts had a box and an X for a secure hold. I wouldn't trust them if my life depended on it . . . AND IT DOES.
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June 2021 by James A. Stover
Repaired damaged wheel, so bag is now easy to move
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February 2021 by Matthew schutte
Great service
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December 2020 by duke miller
Klumpps is a hidden gem in Grand Rapids. They are really friendly and professional. They repaired my leather dop Kit and it looks better than it did when it was new! I will be coming back with all my leather needs.
