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November 2023 by Tim P.
Slowest service of any shop I've ever been to. Over an hour and a half to change my oil and replace a cabin air filter. They allowed me to walk through the garage to see the dirty air filter and I noticed my car was one of 5 total vehicles back there. Over $100 and 90 minutes later, will never be returning. Go to Betten Ford across the street for a quick oil change.
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November 2023 by Google user
I came in on a busy, rainy Friday morning with a nearly un-drivable car and Stacey N had me checked in and a loaner set up within 30 minutes! I’ve been a customer of Kool since I’ve owned my Tahoe and her customer service is top notch. I will continue to return just to see her. THANK YOU!!!
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September 2023 by Terrie Zitzelsberger
Branden Walenga is an amazing employee. He diagnosed my wind noise and went over and above to try and fix it. He was also very professional. I would recommend him to anyone for body work!
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September 2023 by thomas ralston
On time. Fair. Knowledgeable and professional. The best dealer around. Thank you Ben.
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September 2023 by MB
My oil change went smooth, and the staff was friendly.
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July 2023 by CHRIS NEWTON
Kool Chevrolet has the best Service Department in Kent County hands down. Ben was our Service Consultant and he was honest, knowledgeable, and pleasant to talk to. It was service with a smile at Kool Chevrolet. I regret not purchasing my Blazer from Kool. The service was completed in no time. The waiting room was clean and comfortable. I highly recommend Kool's Service Department.
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May 2023 by Jonathon Beierwaltes
I picked up an older Tahoe and brought it into Kool about a week after having it to get it checked out. The vehicle wasn’t the greatest shape so I asked them to do an inspection figuring they would find a handful of things wrong with it. To my surprise just about everything was noted to be in decent condition other than what I had brought it in there for. I understand there’s a shortage of workers everywhere but I wouldn’t imagine it should have taken 10 hours to replace an oil pressure sensor and to change the oil on the vehicle. When all was said and done I got in the car and noticed food crumbs on the passengers seat as if they were eating in it while working on it. As I started driving I checked the new oil change sticker that said to bring it in for its next oil change at 111,000 miles. This vehicle has 184,000 on it….at this point I had a feeling there wasn’t a lot of quality work done for being a Chevy dealer. When I got home I looked at the inspection report that they had given me and thought I would check the air filter that was noted as being in good condition. Out of curiosity I pulled it out myself to take a look and it looked like it hadn’t been changed in years. I found a mice nest in the bottom of the filter housing. Needless to say I don’t plan to return to Kool again for service.
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April 2023 by Nicole E.
Can't say I have ever been to a Chevy dealership before today.They have a fast charger for Chevy products. Two slow chargers. Still a nice charging access and service for their guests and customers.
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March 2023 by Dana P
I would not deal with them. Their website lies & so does the sales people. I my daughter & son-in-law we’re all set to purchase a truck from them but they wouldn’t honor the warranty that was advertised on the website & was told by several people from there that it qualified for the warranty. They traveled 1 hr both ways with intentions to purchase the vehicle after being told that it did qualify for the warranty. So now they are out the the gas money from driving back in forth for nothing.
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March 2023 by Dominic cannata
There have been problems with the vehicle I purchased however they have taken care of all my needs and are very happy to do so five stars for these guys you must buy your vehicle here
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January 2023 by Dana B.
I have worked with Stephanie twice in the past. She has been patient with me while I test drove a ton of vehicles and took my time deciding. I plan to continue my business with Stephanie when my current lease is up next year!
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November 2022 by Zach Puff
I've bought two cars here, for some reason the guys in the service department like to be short and snippy with me when I bring my car in to be serviced. It's disappointing, you would think the business would appreciate that I bring my vehicle back to get it serviced at the place I bought it from and am a repeated customer.Services: Tire rotations
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November 2022 by Gordon Beukema
They were great, I got a ride home with a safe and careful driver, and the work was completed and very reasonably priced.
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August 2022 by Brett Pawloski
Just got my truck back after 7 week repair,they replaced my complete frame.. gotme a (new) bed..painted truck..looks great Brandon and the team are awesome.truck looks great..highly recommend them for any body shop needs.
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June 2022 by Cameron H.
My sales rep Stephanie crawford was amazing! Will always go back to her on future car purchases!!!
