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February 2024 by Brian M.
I used Lowe's services for a deck install that began in May of 2023. It has now been nearly 10 months and the deck is still unfinished. I have spent hours and hours and hours with various contacts within the local store as well as the corporate office and have not been able to get my deck install completed. Simply getting a parts order entered correctly and delivered has been a near-impossible task. The work the contractors did complete was not up to code and damaged various part of our house. It has been the single most insanely incompetent customer service experience of my entire life. Stay as far away from this group as humanly possible since full up front payment is required for jobs.
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February 2024 by Corey Chandler
The store associate who helped us with the purchase of a new washing machine and dryer was amazing. Sadly after the interaction with them ended is when everything else with this company turned into an absolute nightmare. On delivery day the drivers seemed reluctant to do the install for multiple reasons that were eventually solved, including removing our railing from our stairs. They refused to install eventually due to the gas line being in bad shape and they didn't want to install the new unit to that line. They asked us to get a plumber out to replace the line and then get in contact with Lowes again to schedule them back out. We got a plumber into the house and they could not find a single reason for Lowe's to refuse to install on the current line in the house. The plumber ended up doing the install for us without issue. When trying to call Lowes and get the delivery people back out for removal of the old dryer I sat through 20 minutes of automated systems only to get transferred to the wrong department and then have to sit through the automated system AGAIN to get to the correct department. This company will never have my business again.
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February 2024 by Peter Burke
Always good
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January 2024 by Amanda Hardy
Employees are helpful and accessible. Decent selection of products in store and online.Most products are pretty well made, but if you want for sure durable and reliable you will need to get the nicer and more expensive ones. They do carry cheaper versions of most anything you're looking for, however those are less quality made -you get what you pay for!Typical home improvement store. I prefer others over this store, but my husband is always happy to go here. I think other stores are less expensive.Love that they allow dogs, good stop in the freezing weather to get your pup out of the house!
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January 2024 by Chris priest
The ladies that helped me return an item on Saturday morning were the sweetest ladies. Very friendly.
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January 2024 by Brian Buchanan
Need to sell milwaukee tools
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January 2024 by James Kieda
Helpful staff...my favorite Lowe's in the Grand Rapids area...
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January 2024 by Alejandro Morales
Excellent service and many varieties of household items
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January 2024 by scott fuller
Nothing special about this place.
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January 2024 by Grace Metz
They carry 0 countertop samples in-store. You need to order them online and wait for delivery... Such a waste of time and resources. We were out visiting Lowes and the 2 other big box home improvement stores for Quartz samples. Ended up ordering with a different store later that week after getting good samples in-store, when we may have chosen Lowes if we got a sample that day. Otherwise the store is clean and employees are helpful and kind.
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January 2024 by Natalie Davidson
Wish the staff was more helpful
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January 2024 by Terry Swaers
Found the things that I needed the help was very very good one of the guys there went out of his way to find the parts I needed I really appreciate it, thank you ! Return to Lowe's again for a belt for my lawn lawn mower, as usual the experience was good, and the part was easy to find!
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January 2024 by Bram
BEWARE!!I ordered appliances, flooring, and countertops. They give me a quote for counters and then they had someone come measure the space. They then added 500 more to the invoice and are also charming a measuring fee and trip charge. Don’t work with these crooks.They refuse to give me a refund. I’m canceling all my orders. Rude and shady. BEWARE!!
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December 2023 by Laura DeLange
Great service, employees are always very helpful
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November 2023 by Guero Rodriguez
Recycle your cordless power tool batteries. Recycle your old x-mas lights. Recycle your plastic Meijer bags (no trash dude, on camera).*also, hardware store
