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November 2023 by Abby Vredeveld
I went to Madewell to replace my favorite pair of jeans yesterday and Marcy was incredible to work with. She was kind and considerate, helpful and fun! I am eager to go back and see her again!
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August 2023 by Frances Foley
Price of clothing is beyond my expectation to purchase.
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July 2023 by Emily Dixon
Great store in a nice location. I didn’t get their names, but the girls who were working the closing shift today were absolutely so kind and helpful. I came in with only minutes to spare until close and they did everything they could to help me choose a dress for a wedding this weekend. Great experience. Thank you so much!! :)
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December 2022 by Stephanie Tomaszek
I called my locl Madewell to check on inventory after my online order was cancelled because it was sold out! Yikes! The associate, Lindsey, who helped me was friendly, efficient and professional....And this was the Sunday after Black Friday - so they were busy! I told her I would gladly do the calling to find my boots. She found my item in several locations and said to call her back if I needed more phone numbers. I found it! Extraordinary customer service! Thank you, Lindsey!!!
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October 2022 by Shelbi Diamond
I just really like Madewell.
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March 2022 by Melissa Tungl
Walked in specifically for a denim update. Great options and great service!
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October 2021 by Asia Barajas
The girls are great in there and super helpful. Their sale section leaves something to be desired but what can ya do.
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July 2021 by Sarah Wierenga
Kristen was amazing, incredibly helpful and friendly. The store was organized and had a great selection too!
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July 2021 by Emily L
The associates are always so kind and helpful here!
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January 2021 by Sarah Haines
This was my first time out shopping for new jeans since having my son in March. The ladies were knowledgeable about the various offerings and were both patient and accommodating given that I was shopping with my little one.I would have liked to have purchased some shoes in the store but it didn't seem like many options were in stock. Several pairs had little buttons on them that said that they could be ordered for you. I got the impression that it meant they didn't carry those styles in the store's stock. I don't live in the area so unfortunately it just wasn't an option for me.
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January 2021 by kate silvio
Probably the worst retail experience that I’ve ever had... the woman in front of me had a return and I waited 20 minutes while the manager walked back and forth to help but never stayed. After 15 minutes of this, the manager finally came over and did the entire thing in 5 minutes. She told me, ‘it takes as long as it takes...’ no apology.
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June 2020 by Tracy Radsvick
I love madewell! It pays to be loyal here and lots of cotton options for clothing. Staff could be nicer.
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December 2019 by Heidi VanSledright
Wow! So disappointing. Walked in to buy myself a Christmas gift and neither sales associate acknowledged me. Browsed the entire store without a word. I even went to the front area for a few minutes, where they were, and nothing. I will stay loyal to Evereve ☺️. A store that knows how to treat their customers.
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December 2019 by Martin
emma loves this store, 10/10 would buy gift cards here to make emma happy.
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November 2019 by Katy C.
I don't know anyone who loves trying on jeans; I certainly don't. I've never bought any expensive denim until today, when I visited Madewell for the first time. They recently opened at Breton Village and I was hesitant to go in at first because I'm not a fashion blogger or Instagram model. My fears disappeared when I walked in and Olivia welcomed me right away. She asked if I needed any help and I told her yes -- I was looking for jeans but didn't know where to start. I wasn't sure of my size, but I told her a size I've worn in the past and she pulled some pairs for me. She gave me the rundown of their jeans collection and asked what styles I was looking for. I tried on three different pairs of jeans and the third was perfect. These are not Old Navy jeans that are $30 that pill and fall apart after a few washes. They are a quality product from a quality company. They are expensive, at least for me. We're talking $100+ per pair, so be ready to spend some money. I was happy to do so, knowing that Madewell is a company with great ethics, sustainable business practices, and one that works with organizations that support causes that I believe in. If you bring in an old pair of jeans to be recycled through their program with Habitat for Humanity, you can get $20 off a new pair of Madewell jeans. Win win! My experience at Madewell was great and I was so glad Olivia was so kind and helpful. She told me that she really enjoys helping people find something that makes them look and feel good, and I could really tell that was true. She made what is normally a painful process painless for me! She also told me about their return policies and their free hemming service. I'm already looking forward to going back to check out some other clothing!
