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October 2023 by Eugene Zachowski
Very friendly and helpful employee.
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September 2023 by New C.
Racist owner didn't let me look at display phones. Ask me what was we doing? Told me the phones were tracked as if I were going to steal it. this is the store in Grand Rapids next to dominoes
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September 2023 by Angelica Jackson
I always go to Metro because it's the only place I can get reliable info on how a cell phone should work and what to expect from my new phone. Affordable prices and great customer service. Metro has and always has had great system service. It has never left me hanging without service and it's nice to be able to talk direct when making payments. I recommend friends and family members and I direct anyone looking for affordable prices and great service. Thanks Metro
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January 2023 by Deb Kooiker
Great customer service. Very, very helpful and helped to explain things. A very nice person with all who came in.
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December 2022 by Annette Harris
Got a replacement phone and answered every question I had. Explained things very well. This is my go to MetroPCS store.
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December 2022 by Lyle Chaney
Very excellent service at the Leonard metro, my man is goodat his job " Will is his name ?
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November 2022 by Patti Fey
This place is very attentive with it's customers. I am very happy with how he deals and helps with problems.
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July 2022 by Virginia Gutierrez
Worst experience ever! Went in trying to buy a new phone bc mine broke. Then remembered that adding a line i would pay about the same monthly. Guy accused me of trying to commit fraud, said i would add a line just to get the phone cheaper. Walked out without using his store for service. Im taking my service elsewhere. Never been so humiliated. Poor customer service. Shame on you.
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May 2022 by Tay Logan
No transparency. They were running a deal for the new iPhone. My friend wasn’t informed at any time of the stipulations of the promotion. (Rebate as well as being required to select their most expensive data plan for three months in order to take advantage of the deal.) They then gave her an “out the door” price including some accessories that she didn’t want or need. They take advantage of the “deal” and say “cmon you’re getting a $500 phone for $100” so when your bill comes to $280 you’re distracted and too tired from the sales process to stop the sales associate from applying a screen protector, case and charger. The associate also went as far as to throw away the packaging so that a refund wouldn’t be possible for the unwanted items. She received no itemized receipt and when she called for clarification as to where her money went, they were rude, accusatory and then hung up the phone. They made no effort to repair the relationship or even simply maintain a cash paying customer. It’s a sad day when people are so greedy that they manipulate the circumstances so that they always profit. Bottom line, if I come in for a $100 phone, I most likely can’t afford $100 worth of accessories. Just be a good person.
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May 2022 by Scott Records
Do not shop here..... Not knowledgeable and sold me wrong product. No returns. Clearly states it on the recipient. What a joke. Reported to Better Business Bureau
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November 2021 by our skys Michigan
I really just want to say i loved t-monile until this new 5g network and im wondering why this company will go against 10.000 doctors/scientists studies that are published to bring this network in its killing people. What network will matter when no humans are alive to matter! #stopthiscrimeagainstGod
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August 2019 by Saydee Guerrero
HORRIBLE CUSTOMER SERVICE! walked in and the first thing the heavy set Hispanic man said was "wad up?" I politely asked about their stylo 4 and how much it would be out of pocket to switch from boost to metro, and being on my fiancée's plan. without doing any math, he said 150.00. I asked him to explain how he came up with this, and he walked away, let out a huge sigh, and came back and didn't say anything. I then thanked him for his time, and a "have a nice day."I HIGHLY DO NOT RECOMMEND THIS PLACE! THEY TRY TO POCKET YOUR MONEY! THE GUY WAS TRYING TO SELL ME IT FOR $150, WHEN I WENT TO THE PLAINFIELD AND LEONARD LOCATION AND PAID $78.82!Leonard & Plainfield or the Plainfield (by Admiral) are the best locations to get your money's worth and they don't try to pocket ANTHING!
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August 2019 by John Donaldson
Great store i love the employees been a long time customer and never a problem they couldnt help me with and great phon price's
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February 2019 by Miguel Mendez
lo mejor en el westside..... will es el mejor
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November 2018 by Kathy Fuller
Was a loyal customer for several years and then my phone wouldn't work, (2 days after paying for the month)days later I Finally was told my phone is no longer compatable and need to upgrade the phone. There's no way I am doing that because it's bull. You just lost a customer
