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March 2024 by David C.
The equipment is rarely maintained, leaving, at least half of the vacuums unusable in someway. Not to mention the level of disrespect I received when going to the Leonard Street location this week. I was told that my tires being slightly wider, but still very much fitting between the rails with no rubbing whatsoever was no longer allowed at this location due to a recent upgrade at this location only. Not only was there no signage or warning, but they waited until I got the front of the line to tell me this which is absolute untrue my wheels and tires fit precisely how they are meant to within the rails, and no other location in the city of Grand Rapids has ever had a problem with my wheels and tires on my truck . The level of disrespect alone is what drove me to cancel my membership yesterday after being a member for many years. after years of membership, it's sad to cancel my membership given how close and convenient the locations are to me. Especially sad that several attempts to customer service to remedy or left unanswered me to leave reviews on various platforms to warn people to stay away.
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February 2024 by Maria Lopez
It was okay it was some what are the cars still had some dirt on it spots here and
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February 2024 by Rolando Martinez
Great service great wash great vacuums one hell of a place
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February 2024 by Yo Mama
This place is a joke. Half the vacuums don't work, and the ones that do hardly have any suction. I spent 10 minutes just moving from spot to spot trying to find a good vacuum. They don't take cash and are overpriced.
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February 2024 by Yours Truly
pay all that money for unlimited and the vacuums never work I'm canceling my membership guess I'll go to Tommy's Quality over quantity
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February 2024 by Jane
Haven’t had an issue with this location until recently when I went. The vacuums were pretty weak, had to move to a different spot after I parked and found the vacuum didn’t even work. Lots of trash around the vacuum area as well.
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January 2024 by Carol K.
Everything is great at my car wash in Greenville, Michigan. All of the attendants are very friendly and professional. The only down side is that there is only one lane.... so there is no benefit of being able to drive straight through with thefull membership. I wait in line like eveyone else at my car wash.
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November 2023 by Emily Rodriguez
I would give 5 stars for the service and staff but as someone who lives in the neighborhood, the lack of enforcement of the loud music and bass makes this business a terrible neighbor. The bass is so bad that our walls vibrate and noise canceling headphones do nothing to drown out the noise. The noise can be heard multiple blocks away and people sometimes spend up to an hour vacuuming with music like this. This is a daily occurrence, not just something that happens every once in a while.My request to management: Do something to enforce this besides just having signs in the vacuum area. I have called multiple times in the past with no answer. For the sanity of your neighbors, please do something.
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October 2023 by bob deboer
Great team running this place !! Always picked up lot !! Very clean and orderly!
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October 2023 by Star
My kids had a lot of fun going through the car wash. The colorful lights are the best! Will be back more often in the winter.
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July 2023 by Donald Greene
I have a monthly membership and the last 3 times I went to this location my driver side mirror was almost ripped off (it was pushed forward) I called to talk to the manager in charge and he told me they are working on the hydraulics and I should just go to a different location since I haven't had the problem at other locations. I also noticed scratches on my car that day. He did nothing to solve the problem other than to go somewhere else.
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June 2023 by Randal Rinvelt
Great place for a nice car wash. Save money by buying a monthly membership. And wash your vehicle as many times that you want
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May 2023 by Dave Raymond
Girls don't want to push my expensive side mirrors back. I have an ongoing monthly subscription. They tell me it's not part of their job description.
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May 2023 by RENE L.
Would be a 5* but so many times I come here and there is very loud music at the vacuums. And sadly the staff never comes to ask for it to be turned down. And if they say they can't hear it I don't know how that's possible. Today the music was so loud I was still hearing it a block away when I left.
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May 2023 by Travis Spaman
The machines damaged my sister-in-laws vehicle really bad andMister Car Wash is refusing to do anything about it - they delay, delay, delay. AVOID if you do not want damage to your vehicle.Your Incident Report #MI-0465-23-008586 if you want to look up and reach out directly.
