-
October 2023 by Ben Kson
Rude with limited selections is a tough look
-
March 2023 by Gerardo Jilote
Excellent product and helpful staff. Store was clean and I can always trust that parts and tools I buy from here are top notch. Best parts store around with quality at the forefront.
-
December 2022 by Meghann VanderZand
The worker found the part I needed and helped me replace a wiper blade, but wasn't very friendly.
-
November 2022 by Meghann TenElshof
The worker found the part I needed and helped me replace a wiper blade, but wasn't very friendly.
-
August 2022 by Justin Dancer
Awesome customer service!
-
February 2022 by hawkboy1792 Durban
Came in to look for some dodge floormats. Also talked to my wife about possibly looking for a can of spray-paint to match my dodge pickup. I said the words pearlcoat black, and the guy behind the counter was listening and looked it up, helped me find it. Totally went above and beyond to help me when I wasn't even talking to him! 5/5 all day long!
-
January 2022 by Dave Meekhof
Good deals on auto parts
-
December 2021 by D Betts
I don't know why I bother shopping around at other part stores, because I always end up buying from these guys.They have what I want, and it's always a better price.
-
July 2021 by Alexis Kinney
I recently visited this location and didn't have my standard visit that I'm used to with Napa. I visited another location earlier in the day to purchase routers for my car and found I didn't need them upon inspection, so brought them back in, unopened, and the guy behind the counter wasn't pleased. I had a cash return and was immediately greeted with a sigh and that he wouldn't be able to process the return due to possibly not having the cash in the drawer. Totally get that. While having worked in customer service and retail before, I didn't want to short a drawer. He then looked at me and left and then came back and said he'd do my return but it would leave his drawer short and he didn't want to do that. His tone made it seem like the return was my fault and I didn't think that was ideal customer service. He then threw my receipt at me and left the counter. I try to give it up to a possible bad day, but didn't love the experience today.
-
July 2021 by David Dammerman
Good service/good people to work with/I will go back.
-
December 2020 by Eric Monsma
I recently purchased a Highlander, and today (Saturday afternoon) while I was changing the oil for the first time I cracked the plastic filter housing due to the dealer having over-tightened it (a common issue, as I have now learned). I called and spoke with Bill, who looked up the part and then actually went to verify they had it since the computer said they only had one. When I picked it up (the replacement is aluminum, so no more issues!) I brought my filter wrench to verify that it fit. Since it was a little loose, Bill went right out to the showroom and found one that was perfect. Fantastic service today, Bill and NAPA really rescued me!
-
August 2020 by Ryan Jegla
Awesome and super friendly workers, and helped me out a bunch with my project.
-
February 2020 by Andy Morris
Needed to grab a loan a tool from them to diagnose an issue with my truck. They made it an easy and friendly experience. I'd go there more but the parts prices are usually more expensive, although parts are good quality too. Good place though....I'd go back.
-
January 2020 by Dorothy Popma
These people are always helpful when I can't find what I need.
-
December 2019 by Joseph Kadzban
Napa has what you want for your car. They have a HUGE local warehouse in Grand rapids and can usually get your stuff in a couple hours. Plan ahead like an adult and you can have whatever you want for your car from NAPA.