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March 2024 by S J Miller
Location: 99 Monroe NW. Located from the Skywalk. Very convenient. At 5pm there wasn't anyone taking orders at the counter; for almost 15 mins. Very odd. Wrkr was reluctant to add extra croutons to bowl of soup. Another wrkr said there wasn't any wi-fi service. She didn't say she didn't know. She said there wasn't. Odd. Another customer assured me there was. He was rite.There is combination lock on restrooms. Employees didn't tell abt it. Again, another customer told me.At 5pm, the store wasn't very busy. Surprisingly nearly empty. Maybe not having someone to take food orders is common here?The food & beverages were good. Wi-fi service excellent.
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February 2024 by Travis Mack
The hiring team here needs to get it's act together.No way any grown person should conceivably walk away from an interview process with the sincerely held belief they had an offer and start date in hand just to find out none of that was the case on their "first" day.I've been hiring people my entire adult life and I've never once had someone just "show up" thinking they had the job.Communication. Crystal clear communication.
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January 2024 by Rebecca Hall
Kind and helpful staff. Food delish and made correctly. Chicken and rice soup, chicken mozzarella melt. Gotta ask staff for bathroom codes. Security guard rounds in the restaurant (I assume it's the connected hotel's security).
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December 2023 by Madison McKiernan
The cashier Jessica is not great. She failed to tell me the charged lemonades were not out with the fountain drinks until after I purchased a drink and refused to give me charged lemonade because there was a tiny price difference. Even though it was her fault for not communicating with me!!!! Awful service.
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November 2023 by Fernando
Service is fast and friendly. The line can sometimes get long during lunch rush hour. I’d highly recommend ordering online and pick up if you’re short on time. The atmosphere is warm and cozy, but a bit hectic right in the middle where everyone is waiting for their food to come out and pick up at the counter. The variety of options mostly includes sandwiches, soups, and a couple bakery options; like bagels and cookies. Price point on average for a person to eat here would be around $15. Which would include half a sandwich and a medium drink.Parking: Parking will have to be either paid street, lots, or garages. There’s no free parking space dedicated to Panera.
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November 2023 by Chad S.
If you don't mind waiting for 25 minutes at lunch for your food, then this is your place. Additionally soups are very watered down. Used to love Panera, but it is a business in decline.
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October 2023 by Lily
This is a really big Panera nestled between two buildings in downtown Grand Rapids. There's no parking so you have to walk to get there. It's my first time at a Panera. We ordered Broccoli Cheddar soup in a bowl and in a bread bowl with chips and a baguette. The baguette was hard but the soup was amazing. It's a beautiful location.Parking: There's no parking so to have to either pay or walk a distance
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October 2023 by Amanda B
I went through 4 different items and they were out of every single one. If you don’t have food for your full menu, then please shut the restaurant down. It’s very frustrating. Tables were dirty as well.
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October 2023 by Robert Onnes
Good food but somehow they think it's OK to be in the food business without a bathroom. This place would be closed down if word got out.
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September 2023 by Jack Jack
Let’s be honest here. Every time I see the price after my order. I always go “why the hell is it $40 for two damn sandwiches.”
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August 2023 by Zubizerreta
No one at the counter. The machine is broken. Could not get
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August 2023 by J P
How do you run out of bagels at 11am and still call yourself a bread company? This seems to only ever happen to me when I go to PBC.
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August 2023 by Venus P.
I ordered BLT turkey sandwich and asked if I can change to baguette instead of sourdough. Cashier said there's no option for it. I told her I have been doing that at another Panera and they have been accommodated me with it. Reason was the size of the baguette is too long. I was wondering how that makes any different when I buy extra baguette, they just reap a piece off the long baguette. And pls see below for that piece of bread that they gave me. I paid 1.89 extra for it. Unprofessional. I'm just disappointed with the services otherwise the sandwich is good but definitely not the customer services
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July 2023 by Derk Poortenga
This has to be one of, if not the, best Panera Bread location I've ever been to. The service was fast, and it was nice, calm, and open. If a large group came in, there was an easy way for you to get far enough away from them to enjoy your time there without distractions. The front desk did take a bit to have a worker get there, but since it seemed like they were short staffed, it was more than fine. The kindness of the staff was also a nice plus!The bathrooms do require a pin, and the employees were able to assist me almost immediately.I am definitely going to use this as my go-to location for my sip club membership!
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July 2023 by Ian Scott
They just shove food into a bag & call I good & don’t even offer to fix the issue as they should, I work In food I know mess up happens but to be completely unhelpful & not even apologize for giving me the complete wrong order.. I’ll never order
