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January 2024 by Elijah Lutgens
My faith in humanity was strengthened today. I had ordered the wrong part to the wrong address and instead of trying to cancel, I simply made another order. Upon seeing this, a representative of the company emailed me to ask me about the two orders. I was then quickly refunded the money from the wrong order and the right order was mailed to me. I really can't express how shocked I was that someone actually took the time to do that. 5/5 recommend these guys. Thank you so much.
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January 2024 by Billy Hernandez
Great company to order motorcycle parts! I had a concern with why my parts were taking so long and had not received an update. I stressed my concern to Cullen Wood, which then he updated me and got my parts sent over night to me! I'm very happy with my order!
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January 2024 by Daniel
This is my review, two days after receiving my HD part from Parts Giant (PG).I purchased a Barnett clutch spring diaphragm for my FLHXS 2014. When the package was opened, I found it to be a USED part... Duh.On the part the Barnett logo, lower half perimeter was rubbed off. The part was dirty, smudged on oil. Wiped it with a paper towel, and yes... dirty. The part number on it, was the same like the Barnett logo... Lower half faded. And rust spots. This part was used! It was quite obvious. I called PG and spoke with Jesse. He asked for photos, which I sent. I later called him and asked what he thought of the part photos. He said... "Looks like a returned part" as if that was helpful to me. He said he had to contact Barnett and see what they thought of the photos and if they would honor a replacement part. What ??? However, it is my understanding that Barnett does not sell directly to PG.I called PG today to find return / refund status and Jesse told my, after I had to ask... when would an RA be sent to me ? He said later this day. So far not received one. FYI... Someone knew what they were doing when the part was put in a labeled bag and heat sealed and then sold as new. You could tell it was a used part... dirty, rubbed off stamped items and rust spots. Makes you go... ?. We will see how this turns out next week on return and a refund. Cheers.
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January 2024 by Matt Lingerfelt
The company parts guy personally called me to ask if the parts I ordered were for the right year on my bike. He checked out my order and confirmed that they would fit before sending. Great customer service! Will be my go 2 for Harley Parts from now on! Thanks!
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January 2024 by Steve
Wow! Just purchased a pair of Cobra Neighbor Haters for my Harley from Parts Giant. I placed the order Thursday, on Friday UPS delivered my order and I didn’t even request expedited shipping! I’m extremely happy with Parts Giant and highly recommend you choosing them for your next parts order.
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January 2024 by Robert Andrews
I ordered a carb from them. It did not meet the description on their website. They offered to accept it as a return and refund me. I declined to return it. I asked for the appropriate jets so I could get the bike running and they declined. Ended up buying jets on Amazon. kinda disappointing when your buying a mid range carb that claims to be setup correctly and it ends up costing you more due to needing rejetted. The casting on the carb body was significantly better then the significantly cheaper Chinese carbs and that's the only upside .
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November 2023 by Howard Greer
Horrible service. I ordered a part that did not fit and I specifically called and spoke with a guy about the problem. He said send it back. We'll they get the part and tell me they couldn't refund me the money because it wasn't in the original package plus they say it smelled of gas. . Order rom here again
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October 2023 by Justin Kepley
Excellent customer service. Due to a slow internet connection I accidentally ordered two of the items I was purchasing instead of one. Parts Giant contacted me and resolved the issue. I wouldn't have noticed until they showed up. It's not often you find friendly, knowledgeable and helpful customer service anymore.
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September 2023 by Tice Toomy
Have ordered 2 Wiseco top end kits from here. Both shipped in a day with standard shipping selected. Unbelievable customer service. These people are awesome.
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September 2023 by Modesto Rodriguez
Ordered a some parts for a crf250r a common bike. They cancelled my order and never told me anything via phone or email I had to call then to know they cancelled. They promise to refund the money back but it’s been two weeks and nothing.
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September 2023 by Angie Crespo
WARNING! Do Not Order From This Site!They get one star because I have to pick a star to leave a review. The worst site to order from. Quick to take payment but no communication. Canceled my order without warning , no phone call or email to communicate reason for the cancellation. I contact them by phone not only was the person rude but when I explained that they never sent me an cancellation email he hung up on me. Very unprofessional Company.
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September 2023 by stephen vogel
Looked for Vance and Hines slip ones for my HD Heritage. Parts Giant was $100 less than J&P as well as Revzilla. Ordered them Thursday night. They arrived that Saturday afternoon. Fast efficient and extremely competitive pricing. Highly recommend. Also their sales support staff is very responsive.
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August 2023 by Tyler Burns
This was my first order with parts giant. Shortly after placing my order I received a call from Cullen regarding my shipping address. I didn't answer as I was working, but he reached out via email the next day. I greatly appreciate his diligence in making sure that my order was correct, and he requested that they send the order to my billing address due to the dollar amount. My order shipped out that day. I really enjoyed the service provided by parts giant, and look forward to doing more business with them in the future. Thank you for verifying my information, and your commitment to customer service. 10/10
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August 2023 by chad willis
I ordered from this company on a Sunday. Somehow I ended up ordering 2 sets of mufflers. I emailed the company explaining what happened. They responded on Sunday evening about my order. They even emailed me asking me about my order. The company corrected my order without hesitation. Customer service was amazing.Thanks againChad
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August 2023 by Josh Manning
Great communication on letting me know that my parts were coming from separate warehouses but they were on the way. Would definitely recommend business with them in the future. Super fast shipping. Ordered Monday morning and received the parts on Wednesday. Thanks again.
