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February 2025 by Andrea Carlson
Just no.
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January 2025 by Henry Damsteegt
My mother was a resident for fifteen months at Cranberry Park. The progression of her dementia was both sad and heartbreaking. I always found the staff to be gentle, empathetic and thoughtful. All the staff…nurses, nurse aides, custodial etc…interacted with my mother and the other residents, talking , walking or just sitting with them. The atmosphere was always calm and the interaction between staff members and staff to resident was cordial and civil. Staff always had an answer or could get an answer to any question I had. But most importantly…and I often thanked God for this…my mother was comfortable at CP. I saw evidence of this. Whenever I visited and a staff member would say hi to her, she would smile in return, even though in the last few months of her life she was unable to speak. The needs of my mother…social, physical and spiritual…were met at CP. Each individual staff member contributed to the care of my mother. They knew what had to be done and did it well. God bless all of you.
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January 2025 by Faith Susanka
Your place is disgusting. You leave your residents in their own deification and urine for days on end you pay NO mind to your clients. This place is an absolute disgrace and need to be shut down. DO NOT bring your family here to be cared for. They will end up worse off than before.
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November 2024 by Gina Priest
Do not recommend this place. They do not work with patients that have issues with dementia. They will say they do when taking on new patients to get revenue but once the patient starts having issues (which is normal for people with dementia) they will give you a 30 day eviction notice and they have even dropped off patients at the hospital and refused to take them back. Maybe the new owners can turn this place around if they replace staff and care about their patients more than when they were under the name Samaritas.
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June 2024 by Bob Baker
This place gave my loved one pills before dialysis! It was made clear to them that no medicine should be given prior to this invasive procedure. My loved one kept telling them no pills but they insisted on giving them to her anyway! While she was having her treatment she got very sick and almost had to go to the hospital again! This is a clear case of malpractice! I was giving the name of the manager Tom Lyon and he does not answer the phone or return calls! This issue will not go on without consequence. Please keep your loved ones out of this place. All they care about is cash. If you can take care of them at home please do so!
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March 2024 by Nunya B
I was a student here. Can confirm that neglect and disregard for the patients and following certain procedures to properly care for them. Pretty sad. I would not want to send their loved ones here
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March 2023 by S M
From day one this facility has struggled to care for my family member. On day one they allowed my family member to leave the facility which is supposed to be a locked door facility. From there it has only gotten worse. They allow my family member to sit in filth. Because she “denies” a shower the facility is ok with it and allows her to go days and almost weeks without giving her a shower unless family comes and assists. Physical therapy has denied her service because she refuses in the moment. She has Alzheimer’s and has no way of knowing what she is saying and yet they allow her to make these decisions on her own. It appears to simply be an excuse to not have to work with her. Her bathroom and bedsheets are often covered in fecal matter that has been there for days. Her bedsheets constantly are misplaced and we are told we need to buy more. She wears the same clothing for days and weeks at a time unless family comes and assists. When you voice the concerns to the staff and admins they won’t accept responsibility and make excuses. They make notes that they make a full assessment, however she has plates of moldy food and rashes on her body that go unattended. It is heartbreaking to know what my loved one faces in this facility and god only knows how many other families have loved ones in the same facility that are going through the same thing. No one seems to really care unfortunately.
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January 2023 by Tim Todd
Like place
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October 2022 by Pete Wentriding
Infested with BED BUGS. They won't come and help when the assistants button is activated. Food is extremely high in sodium. STAY AWAY.......
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June 2022 by Sharon Shelley
I have been impressed by the entire staff at Samaritas. There are always nurses and aids around even though they are under staffed. They are caring and kind to the patient as well as visitors. The Physical Therapy and Occupational Therapy are exceptional. Food is not always to his taste but I know it is hard to please so many.
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June 2022 by Herman Faceson
Yes! I put in a application at the Samaritans Senior independent living facility. I was communicating with a person or supervisor.at that facility on Burton Street Southeast community,a couple of times concerning the waiting list. But the Samaritans on 32nd Street does not have the communication skills to help seniors like me to find where they need to go for help.today I've tried calling Samaritanas, customer service, line three to four times each time I I was asking how may I direct your call well the phone number that I have for my last conversation with someone on the Burton Street Southeast community is the number that I called but instead it gave me the 30 second Street as I tried to explain to the customer service my situation they were very rude. not willing to help. put me on hold and left me there. after waiting for 5 to 10 minutes. I call back no one answered. the telephone operator said I had the wrong number. It doesn't take a genius,to figure out that they didn't want to answer the phone. after my third conversation.with the customer service, totally unprofessional. I hope nothing like this happens to one of their family members. I'm a senior in need of a place to live independently. Is the kind of help that you get. My question is where are the adults. That are getting paid to help people like me find the right directions, connections.Thanks!
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November 2021 by Sarah Morren-Kim
Samaritas started off well, but is falling apart. The laundry room can't bother to keep grandma's undergarments from mysteriously disappearing multiple times. To allow an elderly person to sit all day without underwear when we have purchased and repurchased underwear for her is absolutely ridiculous! I can't help but find the lack of care disrespectful. Since the pandemic, her room has deteriorated too. Items hanging on the walls have fallen or are hanging on by a thread producing a disheveled room. It is hard to standby and watch a care facility that you entrusted your beloved family member with allow such preventable occurrences.
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March 2021 by Debbie Rolf
My mom has been at Samaritas The Lodge now for over 2 years with Dementia.
They are an awesome group of caretakers!! Her care has been excellent there.
I have seen a little turnover but in fact my mom has had the same Aids and nursing staff now for over the 2 years.
They are caring wonderful people who take care of each resident as if it were their own loved one!
Recently, my mom contracted a mild case of Covid and had to be sent to a Covid Hub. It was a horrible place and experience SKLD on the Beltline in Grand Rapids.
After the lack of care I witnessed there I am counting our Blessings that we have Samaritas!
They are a Christian Based organization and it shows in the loving giving care they provide every day to help the elderly! Thank you Samaritas for all you do!
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March 2020 by Hannaniah Whitley
This place has horrible management. The staff obviously don’t enjoy their job, it smells like someone’s smeared poop throughout the building and I’m mortified my grandmother has to live here.
She was left in the bathroom for a ridiculous amount of time and when I asked the aide if it was legal she shrugged her shoulders, said yes, and made excuses of not having enough staff......If you don’t have enough staff you shouldn’t be accepting new people. This is unfair, disrespectful, and a poor choice of response.
Definitely not a place I would suggest keeping your loved ones at.
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March 2020 by Kasha Cockrell
I have it in good authority this place has a high turnover rate and is never adequately staffed. 1 aide is responsible for 32 residents due to staff calling in. The aide doesn't get a lunch no break this is against labor laws. Leadership may want to investigate before the state comes in.
