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December 2023 by Torin Ritter
We have a combo boiler in our house and the boiler went out late November. My wife and I called quite a few places and no one could get to us until the following week. We could not wait that long. I called Service Professor and they had a technician out the very next morning.Our technician, Jerry Lopez, was courteous, polite, friendly and professional. He went right to work and had a diagnosis within 30 minutes, or less. He gave us a price quote for the part and then talked with us about replacing our old system. Jerry then got in touch with his supervisor and scheduled Tommy Martin to come out that afternoon to take a look at our system and give us quote to replace everything. They even got us financed to have the work done and scheduled it for the following week. The bonus was Tommy loaning us 3 space heaters to keep the house at a comfortable temperature until the new system could get put in.I have to say, the reason I thought about calling Service Professor was because I remembered the jingle I always heard on the radio.I will recommend Service Professor to everyone I know.Thank you,Torin and Claire
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December 2023 by Adrian Lynn
I had Service Professor out four different times in a week.It all began on Friday, November 24. The day after Thanksgiving and all I want to do is get my laundry done. But my washer goes through a rinse cycle and my sewer backs up. Chaos and phone calls later to companies that weren’t open I finally remember the “We’ll fix it in a snap” company and call Service Professor. They’re open! They’re not charging holiday rates! Yay! There’s a special? Even better!Landyn was sent out that day to take a look. He had to auger out the sewer pipes and when it was pulled back it was absolutely wrapped in roots. He set up an appointment for me for the next Monday morning to have someone run a camera through to see exactly what I was dealing with.Tanner came out on Monday to run a camera down the line. I saw visual proof of cracked pipes (since I have clay pipes) and a whole forest of roots. He laid out all my options for me and was honest about each of them. I’m very appreciative that Service Professor does financing and that it was a quick and easy process to get that done.Dylan and his crew were at my house for almost 10 hours on Wednesday getting a pipe through my pipe (I was working and sadly didn’t have much time to observe how that all worked, but what little I saw was fascinating!) They communicated very well with me about when my toilet could and could not be used. And apparently they were able to save me from needing an extraction even though I had gigantic holes in two sections. That was awesome and amazing!Friday morning I woke up to a puddle in my laundry room. On Wednesday my washer was disconnected so the crew could hook up a hose since my outside spigot was frozen. I called and talked to someone at 6 a.m. who was delightful and cheery and helpful (but I can’t remember her name!) and Bree was sent out several hours later. It ended up being just bad luck/bad timing that the seal on the hose broke, but it was fully replaced in no time by Bree. She also helped me move my washer and dryer around so I could mop up, which was greatly appreciated!In all – 5 stars for everyone who I talked to and came out over this week and 5 stars for Service Professor as a whole!
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November 2023 by Shelby Conant
Bree and Ray were great!! Bree was thorough, friendly and explained everything in detail. She showed me pictures of the grease build up (from the previous owners) and explained how we can avoid this in the future.
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November 2023 by Dana Desalvo
Carl and Andrew did an amazing job cleaning our ducts which were so so dirty but now look new. With pets and kids it was way over due and now you can't tell it was ever dirty. 100% recommend them and will be using there services again the future. Chance and his crew put in our furnace and ac, it turned our perfect. Took out the ancient one we had and hooked up the new one. And we now have AC. Highly recommend ?
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November 2023 by Alyssa Hesse
Service professor came out to our house quickly after we initially called. After comparing prices, they gave us a VERY fair quote for some major drainage line work. The repair work was scheduled quickly and the men that came out were so friendly and professional. They even found another few issues with our plumbing and fixed both at no extra. cost to us. Will absolutely use again.
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November 2023 by Shannan Mulvey
Carl and Andrew were fantastic! They were very informative, friendly and very professional. They were so nice to my 8 yr old son as he gave them a tour of our house and was disappointed he had to go to school, he really wanted to watch them work and they said they would've loved having him watch and even help! Super nice guys and i was very comfortable having them in my house! The before and after pictures were amazing of the ducts, so nice to be able to see the difference. We are looking forward to being able to breathe cleaner air through our ducts! Funny thing is we heard the Service Professor commercial jingle on the radio and my son thought they should have been singing the jingle when we answered the door! They were even willing to sing it for him! Please call Carl and Andrew if you need any Service needs, they will greet you with a smile and treat you with the utmost respect! Will for sure use them in the future!Service: HVAC duct & vent cleaning
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November 2023 by Gucci Deuce
Jordan, Micah, and Nolan came out to my grandparents house to install a new furnace and central air system. They were courteous, professional, and respectful of us and the home. The quality of their work was great and they walked me through everything they did and how to do anything I might need to do in the future. Would recommend.
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October 2023 by Douglas “Doug” Bellah
Andrew was fantastic! He took the time to educate my wife and I on our current hot water heater and the wide variety of options that could fit our large household’s needs. While walking us through the different systems he also shared information about our well bladder and walked me through the operation of our water softener - none of which were a part of the sale. We were also interested in a whole house generator and he got us set up for a consultation. He took the time to understand us and let us get to know him! Building relationships is definitely a focus for Andrew and it was so appreciated in this day where most are just focused on closing the sale. We will be using Service Professor as a first option going forward for all our needs because of Andrew. Thank you!!The team at Service Professor continues to impress us. Tim and his installation team that included Jaylin, Ryan, and Andrew were outstanding with the water heater install. They communicated with us throughout the two days of install about what to expect and continued the education that Andrew started related to other mechanicals in our home that were not a part of the scope of work. They recognized we would need an outlet installed for the new equipment and made that happen quickly.Josh came the following day to install the outlet and noticed a leak in some of the plumbing. He responded fast to get someone to the house within the hour to correct the issue.Josh fixed the problem quickly and all is great!This has been a top notch experience with the entire group and we highly recommend them!Services: Water heater installation
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September 2023 by Judy Groendyk
Wow! What a great experience we had. Victor and the young man he was training were excellent. Victor got my kitchen sink going and it was a big clog. So happy with the service, and I will for sure call Service Professor, for any plumbing needs in the future.
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September 2023 by marian kelsey
Had a drain issue. Came out quickly, no bait and switch. Did the work for agreed upon price. I believe the gentleman's name was Nick. Have a second issue that he looked at, gave an estimate and now install scheduled in less than a week. They actually called last night and had an opening so install scheduled within 24 hours of estimate. Will update again after full install.
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September 2023 by Lauren Korody
Carl and Andrew did an amazing job with our dryer vent cleaning! They were very friendly and professional throughout the visit. They first inspected the vent to make sure we needed the cleaning and then explained the cost and plan of action up front. We were showed before and after photos and the difference was night and day. Our dryer is working more efficiently and with such great service we are happy to continue using Service Professor for our future needs!Service: HVAC duct & vent cleaning
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September 2023 by Jillian B
Our AC stopped blowing cold air on one of the hottest days of the year. Service Professor was able to get someone out here the next morning and it was fixed in less than an hour! Highly recommend for AC repair. The technician Jesse was great. Thanks again!Service: A/C system repair
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September 2023 by Halcyon dee
Natalie and the young man with her were fantastic! Very kind, professional, explained exactly what they were doing! So proud of these plumbers! Both have a bright future ahead. The lady on the phone was also fantastic! I signed up for the MVP program too!
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September 2023 by Susan Miller
Jacob was professional and so helpful through the whole process . He didn’t push anything on me but instead gave me choices and discussed those options. The people who set up the appointment were also great , very kind and understanding. I would highly recommend this company and Jacob . In fact I am having someone from electric come out and look at some issues with this area .
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August 2023 by Marie Taylor
On time! So patient with the animals I have! Made sure the animals were safe! Polite and honest guys! Went above and beyond. Left it clean and did such a great job! Will be using again!Service: HVAC duct & vent cleaning
