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November 2023 by Megan J.
Literally one of the worst customer experiences ever ever. I don't even know where to begin. I came in with my friend and we were browsing on Saturday. We were not greeted, which is fine if you're busy, but we were the only people in there. The two ladies working were chatting and on their cell phones. After about five minutes of browing, I finally went to the register and asked them if they could help me find a bra and expressed that it was my first time in the store. Holly measured me, but didn't bother to get the tape around the proper part of my bust (it went along my lower back and she measured me over a bulky sweater). Then she told me to go look for bras I like, and when I told her I couldn't find the size that she had measured me at, she told me, "oh, we don't keep your size on the floor. We keep 40s in the back." Ouch. Then I showed her a couple of styles that I liked and she said l, "well I'll get one that you can try." After I tried it on, she didn't come and check on me. I had to go seek her out again to ask some other questions. I think she was trying to go on break, so she literally walked past me and I had to ask her if I could ask her a couple more questions. I asked if they were having a sale for Black Friday, and she told me she didn't really know, and when I asked about a sign that talked about $25 bras, she said that she didn't really know about that either. Honestly, I just got the feeling that she didn't want to be there and had no desire to sell me anything, so I opted to leave. If this company wants to sell me a $70 bra (or even one on sale for $25), they really need to provide better customer service. There are plenty of other places that won't make me feel uncomfortable about my size (which should have been a 38, anyway), and invisible when I walk into a store. Not cool.
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June 2023 by Merina Munson
Whoever the two ladies were that worked last night (06/03/2023) at this location are very rude and more specifically the older woman. I came in and asked for a fitting and got told they were too short staffed to do so and she let me know there was a sign I should’ve seen that stated they were too short staffed to fit and measure (it was written in highlighter on a white piece of paper at the front of the store that I didn’t even see and was too light to read anyway)… I got a measurement WITH A SIGH… and was told I won’t get help with a fitting and then pushed on to a section of bras with a wave of a hand. I’ll never come back to this store and will take my money to even another brand at this point.
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April 2023 by Dayana Rodriguez
I went in there asking to see if they measure, they responded with “Yes” and I had to ask to get a room to get measured. Associates were not mean but I was the one initiating the fitting and asking for information, recommendations, etc. The associate didn’t close the door when she came in to check in on me, I had to close it behind her. They didn’t have my size and there were no recommendations after she told me this, I had to ask for them. Again, they weren’t mean but I believe as the customer that will be spending $60+ on one bra, I should be getting a great experience in-store, especially if they get commission too.
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March 2023 by Brandy Fields
Very helpful staff. The t-shirt bra is the most comfortable bra I have ever owned!
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August 2022 by karen moreno
I am a repeat customer who is a 40DD in bra size. Originally, when I tried Soma, I had thought that it would be HARD to find a bra in my size that would be comfy AND provide the support I needed. I was pleasantly surprised when it was not a hassle and I found the softest bra I've ever owned. This time around I stopped in for underwear and Andrea helped me find my way. I'm very excited to see if I will love these as much as the bras. Thank you so much for your help Andrea!
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May 2022 by Pamela Gendron
I went in wearing a 40DD. She measured me as a 38B. I couldn’t begin to put them on!! I redressed and went out but couldn’t find anyone to help me. As I walked out, feeling defeated, a lady at the door asked if I needed help. Well I’m NOT getting undressed again, so I said “no, I’m done” and went straight to Lane Bryant. Two ladies were ready to see that I had a great experience!!!
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April 2022 by Bonnie Geiger
Woodlands Mall, Grand Rapids, MI. Unqualified sales associate. Rude. Negative. Did not suggest products. Walked out after being insulted. Asked me my size. Told her I was ----when measured at Nordstroms. "Nordstroms doesn't know what they are doing. They don't know how to measure. You're a 38DD. I was a 32C at Nordy's. Put the bra size on she said I was. Stepped into it without undoing it. It was so big - fully clothed I couldn't hold it up. DON"T SHOP HERE.
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March 2022 by Karen Laughhunn
If you're looking for a bra fitting, see Andrea at Soma in Grand Rapids. She's fabulous and an expert at finding the perfect fit.
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September 2021 by Sam Mtchell
IF YOU WANT 1ST CLASS SERVICE ... I HIGHLY RECOMMEND !My first visit was a couple of weeks ago. my friend had referred me to Soma so I waited for them to open and I am so thankful that I did .Not only were they helpful, I felt like they truly cared about my needs and was there to assist me. I have A LOT less back and shoulder pain because they took the time to help me make the best decision possible. I could not bare to put my old bra back on. I felt like a new woman.They're very covid conscious, super friendly, assisted me in fittings,,and went out of their way t give me the best dealpossible and went ABOVE AND BEYOND !!!!
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May 2021 by Emma Passaglia
I had great help from one of the ladies here- she tried to find me stuff that fit. Nothing was big enough: size 36K is not available at this store. Another fitter told me to “just expand the band size until it fit”, which is NOT how bra sizes work.
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May 2021 by Adrianna Fletcher
They’re so nice and very helpful here
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April 2021 by Shalonda Mtchell
IF YOU WANT 1ST CLASS SERVICE ... I HIGHLY RECOMMEND !My first visit was a couple of weeks ago. my friend had referred me to Soma so I waited for them to open and I am so thankful that I did .Not only were they helpful, I felt like they truly cared about my needs and was there to assist me. I have A LOT less back and shoulder pain because they took the time to help me make the best decision possible. I could not bare to put my old bra back on. I felt like a new woman.They're very covid conscious, super friendly, assisted me in fittings,,and went out of their way t give me the best dealpossible and went ABOVE AND BEYOND !!!!
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March 2021 by Abbi L.
The girl who helped me here was so nice and helpful. The store is beautiful and has all kinds of clothing and shaping products as well. Very clean! Also had a cool sale when I had went in today and the girl who helped me helped me out with that as well.
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March 2021 by Kylie Mosher
Great selection of bras in sizes from 34A through 46GG. Incredibly friendly, knowledgeable, and helpful staff. The fitting rooms are thoroughly cleaned and sanitized between uses. Definitely the place to go if you for into their size range (if you're not sure, they'll do measurement checks for you also).
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October 2020 by Omar Flores
I was told to say this place is great. Quality products without the fuss of some other stores.
