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September 2023 by Courtney Upchurch
I should note that this happened multiple years ago, but I still get frustrated when I drive past the shop and remember what happened. I finally felt compelled to write a review after a great experience elsewhere.I had taken my car here and paid a lot of money for engine work, then my car ended up dying on the s-curve very shortly thereafter. I had it towed to them, only to be told the belt broke and ruined the engine. It seemed really weird, and when I asked questions like how all that engine work was done and the poor condition of my belt wasn’t noticed, they became highly defensive.I decided to have the car towed home until I could figure out what to do. (I ended up having it scraped). I hired a professional tow truck to pick my car up. They were going to arrive after-hours, and I coordinated with the shop to have the car unlocked. Thankfully I showed up before the tow as the car wasn’t unlocked - I’d have hated to pay the tow company for that. Though frustrating, I understand mistakes happen, so I called the shop the next day and explained what happened.Arrangements were again made to have the car unlocked. But AGAIN I showed up early and the car was locked! I could see there was a light on inside of the shop, so I pounded on the doors and windows like an insane person until someone finally answered. I didn’t get so much as an apology, and was treated like an inconvenience they had to deal with.I gave two stars as I had previous work done before all of this, and didn’t have any problems. I now take my car into the dealership for work - even though it’s more expensive, it’s worth it to not have to buy a new car.
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June 2023 by Audrey Jordan
So my partner and I have both come to this shop in earlier in the year. Both of us had cars that weren't worth repairing and we were given honest advice. Fair warning you'll be charged for the pop the hood in the parking lot check- and if you're used to mechanics that won't charge you for that it might be a shock.That's not the issue though, the rating comes from differences in how I was treated (as someone who probably didn't seem like they knew much about cars) and how my partner (a person who clearly knows about cars) was treated.The mechanic offered to call a scrap yard for me, and when I asked if I'd get any scrap value from that (I expected a 20-40% convenience fee of the remaining value after the bill was settled or something)I was told that since I owed them ($40-for the parking lot inspection) I would not. When I said I was aware of how much more than $40 a scrapped car usually went for so I would prefer to call myself, I was quickly and tersely sent on my way with no information and a "please get it towed before the snowstorm tonight".It felt like they were implying that I would get around $40 in scrap, that they were hoping I didn't know that there was probably about $150-200 of scrap value after the debt was settled and they could pocket the difference.Then I learned that my partner was given the name of a reputable business and number to call, and did not get this "offer".It felt like they saw me as a target and were mad I knew what the better option was, were done being helpful, and a sudden shift in tone that made me feel like the mechanic thought it served me right to leave me googling reputable scrap yards with a tight deadline.So yeah, given the difference, I kinda don't feel like I can trust this shop. Maybe we had different mechanics, but I still feel like someone tried to take advantage of me.I know I won't be full on scammed and they're a good option if close is the biggest priority, but what happened feels close enough to dishonesty for me to consider this shop a last resort.Oh and the scrap value was $250, for the record.
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June 2023 by Christy Wiebenga
This business is clearly run with the utmost integrity and skill. Not many shops exist anymore with "old school" values, but this shop has that mindset of service. I am always treated well both in person and on the phone, I'm given a truthful diagnosis, and am charged fairly. In a day and age when customer service is going down the tubes, Spaanstra's is a diamond in the rough. Highly recommend!
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June 2023 by dylan tosh
Not the cheapest shop I've been to, but they do quality work. I always trust them to get my vehicle back to me in the best shape possible.
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June 2023 by Lindsay Radlinski
I highly recommend Spaanstra Bros for your car troubles. They were friendly, quick,communicative, and very reasonably priced!
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April 2023 by Sam H
Stopped in when my battery died and asked for a battery replacement, they did NOT replace it, instead they gave it a little charge and sent me on my way for $400. Definitely don’t go here if you want to be cheated and profiled. I should’ve started running as soon as I saw all the Christianity George bush ronald Reagan 9/11 conspiracy literature they have up front. Leftists and alt folk in need of a cheap repair, just spend the extra money somewhere they actually know how to do their jobs. Would give less than 1 star if I could.Service: Auto battery replacement
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December 2022 by Cody Banody
So far. A dependable mechanic. I have visited for 2 oil changes now, and so far my only complaint is write in my next oil change to be due in 3000 miles. Every other mechanic so far has informed me I need to get full synthetic oil changed after every 6000 miles. Whether it's an honest attempt to make sure I keep my car maintained or a chance to swindle has yet to be decided. I'm bringing my car in for my first predicted major repair this week, so I will update after.
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October 2022 by Lucas Wepman
I tried to diagnose it myself and thought the repair was going to be major. A disreputable place might have confirmed my fear and ripped me off. But they were honest and made a easy and inexpensive fix. I am so relieved. Bad clunking has been completely fixed. Thanks for your trustworthy work!Service: Steering & suspension repair
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August 2022 by James Leinen
My daughter used this company to run a diagnostic on her car. This placed charged her $85 for the diagnostic. In my experience most places will do this for free. In fact you can pretty much take your car to any auto parts store and they will hookup to their diagnostic machines for free. I do not recommend this company.Service: Auto engine diagnostic
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July 2022 by Jax Heil
Dropped off my car late on Monday, car was diagnosed and fixed by 11am the next day. Great folks and reasonable pricing compared to other garages in the area. Highly recommend!Services: Auto battery maintenance
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July 2022 by Bridie Bereza
They replaced the alternator on my 2012 Honda Odyssey. They got me in quickly, and the work was done quickly. It was $849 for a remanufactured alternator per the receipt. I was told by friends this seemed high but I thought it was worth it for the fast turnaround and quality work.
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June 2022 by Rosalea Jakolat
Highly recommend Spaanstra Bros. I trust them completely. Just had my car in for an overall check-up. Drives so much smoother now. Thanks Tom Spaanstra.Services: Vehicle Inspection
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January 2022 by Kelsie Sullivan
I can not say enough good things about this place. I have brought my car in twice now and Tom was so helpful, thorough, honest and made the time to explain the issues with my car and what needed to be done right away and what could wait. Finding a good mechanic is like finding a good doctor haha and I am so fortunate that this place was referred to me when I moved back to Michigan. Thank you guys for all your help!
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December 2021 by Matt R.
I have taken several vehicles here, and I recommend them to anyone who needs a mechanic. Honest, fair, and reliable. They are busy because they are good, but they estimate their times accurately.
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November 2021 by Jason B.
Exceptional mechanics who take pride in their work. The only place I trust with my cars.
