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December 2023 by Liz
Synergy Appliances fixed a leak on our LG washer this summer. Prior to contacting Synergy about the leak, another appliance company told us the leak was because we weren’t shutting the soap dispenser drawer all the way, and didn’t even bother to take a closer look. I appreciate that Martin with Synergy Appliances took the time to find the actual leak and fix it. It took a couple tries, but he figured it out, and I haven’t had any issues since! The cost of the repair was very reasonable, and he didn’t charge us for the extra visits to fix the issue. The person who answered the phone each time I called was very helpful too. Overall, great service!
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December 2023 by Dan Spencer
They patiently answered all of my questions and provided expert guidance in selecting the perfect appliances for my home. Their genuine passion for their work was evident, as they went above and beyond to ensure that I was making informed decisions.
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November 2023 by Brandon Cory
These people do not stand by their work. They changed a compressor in our fridge. A couple months later, the fridge is on the fritz again. We have called them for two weeks almost every day to try to get them to come out and fix it again. They ducked our calls repeatedly. Had to go elsewhere to fix the shoddy work.
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October 2023 by MCM T
If I could give zero stars I would. Trying to fix my grandma’s broken fridge since July. Mind you, we purchased extended warranty. It was a lot of back and forth. And still as of October 16, 2023 still not fixed.- please don’t try to justify yourself. We have been very patient with everything. And as a consumer we should not have to go through four different phone numbers and companies to get our refrigerator fixed; which we purchased from you (Syngery Appliances)
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July 2023 by Hans van Baal
Our 12 year old Kenmore Elite refrigerator that matched all of our other appliances failed. We looked for a new one that would fit in our kitchen and could not find a suitable replacement. Since it was an LG and Synergy is an authorized LG service provider we engaged them to fix it. Andy the service technician came out and replaced the compressor. After a week it failed too. Andy came back and replaced the compressor again. He was extremely polite and definitely knew his business. I would recommend Andy to anyone. His professionalism and technical competence are outstanding.
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July 2023 by Dave Valko
Synergy was a great choice to service our LG Washer. Scheduling was easy, tech was on time, pricing was reasonable. I would definitely recommend and use them for service in the future!
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May 2023 by Coupe Deville
Staff is very friendly and helpful.Helped me find the best appliance for my use. Did a great job explaining everything and would order additional items if needed.Happy with my purchase.
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May 2023 by C Smith
We purchased a used W/D set approximately 18 months ago due to great business reviews and the one year warranty. Within the first 6 months, we had to have a tech out a couple of times for repairs (to both machines) which was frustrating but the customer service and response time was fast and the tech was great to work with. I called just after our 1 year warranty expired (Nov 2022) with issues with both machines again knowing we would have to pay for repairs (frustrating for the amount spent for the used set in such a short time). I was told I'd get a call back. Two weeks passed so I called again with the promise of a call back. Unfortunately I've still not heard back. We had such a great beginning experience but after all the issues we've had, I feel like it's tough to recommend based on these issues and lack of communication.
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April 2023 by Katie S
Extremely disappointed with the lack of customer service after a big investment. After purchasing over $10k in new appliances from Synergy, they won’t call us back. We’ve called dozens of times to get some help with a leaky ice/water dispenser. Israel says he will have the service dept call us back, and they’ve never called back. The leak has since caused the finish of the refrigerator to start peeling off around the inset of the dispenser. Brand new professional-grade appliances, and the film over the SS is peeling! Wouldn’t recommend buying from them.
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December 2022 by Keilahna Wilks
Synergy provides the best service in West MI! Nobody provides honest and professional feedback like Synergy. They are timely, kind and trustworthy! Thanks to the whole team for all of your hard work. .
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November 2022 by Pam Hagerman
It was wonderful experience. Went to showroom, explained what I wanted. Brian and Brent showed me and explained everything about the products. Not one bit of pressure. The delivery and set up was great! Highly recommended.
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October 2022 by steve stephan
I own a few businesses that use a washer and dryer in them and I found Synergy Appliances to be very knowledgeable about their products. They listened to how I would use the appliances and made recommendations that met those needs as compared to suggestive selling a more expensive unit. I also just purchased a washer for my home based on my past experiences. Their prices are extremely competitive with all the big box store and you get the small town, personable service. I no longer even look at other stores. Product knowledge, price and service. They have it all.
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October 2022 by John Hamp
The Synergy team was efficient, polite and knowledgeable. They turned around the repairs on our dysfunctional refrigerator in a prompt & timely fashion. Offered the options of pick up & delivery and a loaner if needed. Highly recommend for repairs and will certainly check them out for future appliance needs!
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August 2022 by Amanda Loren
Absolutely AMAZING service! I just bought my first home and originally purchased appliances from Lowes—I sold my old appliances the night before delivery and the delivery window comes and goes with no appliances. I call lowes and they tell me the items were never put on a truck and were never coming. I immediately cancelled my order and panicked and went to Synergy Appliances and bought a refrigerator and stove and within days they were delivered. I was given a call the night before and the day of to confirm my delivery. We had issues with trim pieces and the fridge not fitting and they even went the extra mile to help remove trim and drywall so it would fit! I am so beyond happy with their service. I definitely will be going back for a washer/dryer soon and recommending them to everyone :)
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July 2022 by Stephanie Harris
The Synergy Appliances team was a great team to work with throughout the entire customer process. When we walked in to purchase our equipment, we revived a thorough review of options from Brian. He catered his recommendations of which appliances to purchase to our needs and showed us a broad range of options and price points, and took time to educate us on each appliance. Then, Nick and Israel did a fantastic job installing our refrigerator and delivering our oven and microwave. They were very professional, and took time to educate us about the appliances after they completed the installation. While we weren’t ready to install our oven and microwave yet (kitchen renovation), they even offered to come back and help us out whenever we were ready to install. We are excited to use our beautiful new appliances, and very much appreciated the Synergy team’s customer service.
