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March 2024 by Amber Pagan
I've had multiple instances of ordering online for in-store pickup, and each experience has been consistently disappointing. The staff members are unfriendly, and it takes an excessive amount of time for them to retrieve my order from the back. In my most recent visit, I encountered a missing item issue, and the staff's indifferent attitude was frustrating. Despite explaining that my email indicated the missing item had arrived separately, the staff member refused to double-check, insisting that I contact corporate instead. This level of customer service is unacceptable, and I have decided to discontinue ordering from this store and refrain from visiting altogether.
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December 2023 by David Hansen
The slowest service in the mall
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August 2023 by Denise
I have shopped here more than 20 years and I just love how organized the store is. The employees are always friendly and they allow me to shop in peace.
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March 2023 by Chloe
I’m one of those people that would give a no star rating if I could. Placed an order which was confirmed. Two hours later received an email my order was cancelled. Called the phone number listed in my email and was told they had no idea why it was cancelled and no one could tell me because it was “the system” that cancelled it. Sorry for you Children’s Place - I love my granddaughters and love to buy them gifts - not from Children’s Place anymore.
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February 2023 by ONeal Family (B&E4L)
The "Up To" 75% off deal is great, with plenty of discounts throughout the store. The employee's were just as great, they were very patient with me as well as help out with suggesting the clearance rack.
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February 2023 by iiam Erii
I chose to order online and ship to the store, I'll be the first to say that I got everything I ordered and all of it fits my daughter. It was a breeze to pick up, & the staff was nice
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February 2023 by Diamond R
AWESOME CUSTOMER SERVICE GOES TO THE EMPLOYEES OF THIS STORE! When I walked in I was greeted the store was super clean as well
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February 2023 by Alexandra Alex
Great customer service. Store is clean.
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December 2022 by Brian
Great Experience
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November 2022 by Caitlyn Bryant
The store was TRASHED. Clothes everywhere on the floor as well as food wrappers and visible dirt. I was not impressed.
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September 2022 by Christie Berry
Store is disgusting as well as the girl working today.
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September 2022 by Aisle Trials
Unfortunately no dressing room available so we could not purchase any of the items we were interested in.
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August 2022 by Rachel Ponce
I couldn’t find a link for a survey or comment card.We were in the store located at 4600 Baldwin rd.Auburn hills MI 48326There was a customer who was upset about some pajamas ending up in the wrong box and was throwing a fit. The other cashier (ours) was called to try to explain how discounted and clearance works. She tried to tell the man that it ended up in clearance by mistake. The guy asked to talk to the manager and the manager agreed it was a mistake since she couldn’t find any of the same pjs in the box. The guy still threw a fit and insisted that he was given the clearance price. He argued for 20 minutes and then threatened to write a bad review if he wasn’t given the discount. He asked for the managers name to name her in the complaint.Mistakes happen. We are in the middle of a staffing crisis nation wide. Don’t be upset for the people who are showing up everyday to work. Our cashier, his cashier and the manager were all lovely.I hope this review cancels his review out. The store was super clean and staff were extremely helpful. Some people feel entitled and it’s a shame. Thank you Auburn Hills Children Place for helping us find our children’s back to school uniforms and making it so easy.
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December 2020 by Jodi Smith
I ordered 10 matching jammies for Christmas because they were all in stock in mid-November. Today I find out that they are ‘sold-out’ of one size. How can I give 9 grandkids matching jammies and leave one out! So angry since I specifically order early and all were in stock. Someone made a huge mistake. Therefore, I am returning all of them!
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November 2020 by Jayme Burnham
Worst Customer Service I have ever experienced. Will not be shopping there again. If you need to return something don't because they won't return it anyway.
