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December 2025 by Vernetta Johnson
Richard Watt. I had an outstanding experience at Todd Wenzel from the moment I arrived the staff was friendly, professional and genuinely helpful with finding me the right vehicle. Richard was patient he answered all my questions and concerns. And I left with a truck that I love. I highly recommend this dealership to anyone looking for a smooth, honest and stress free car buying experience. I’ll definitely be returning for future purchases!
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December 2025 by J CB
Got a car for my son who is a first time driver. In less than a month new tires and now it won't start. Pretty sad my son is without.
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November 2025 by Jake Milakis
Greg did a great job handling my purchase. I’m from out of state and he was very responsive and helpful. The finance manager, Kevin, also did a great job and was nice to work with.
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November 2025 by Paul
If I could give zero, I would. Do not make the mistake of buying or leasing a vehicle here. You are making a critical mistake.
I want to be very clear: this wasn’t one bad experience or one unlucky situation. My business has leased four different vehicles on four different occasions, and every single one came with its own problems. On top of that, there were multiple smaller issues in between. The pattern is impossible to ignore. Anyone considering purchasing or leasing from this dealership should seriously rethink it.
Service department: This is the only part of the dealership I can say anything positive about. I’ve been a loyal service customer for about seven years. They are definitely more expensive than other local shops, but the personnel is fantastic and they make the process easy. However, I did have a couple thousand dollars’ worth of items stolen out of my truck while it was in their possession. They mentioned that it happens all the time, yet they don’t have any cameras. It took over a year to get reimbursed. True story. I still bring my vehicles there for service, but I now take an hour to clean everything out beforehand because having something stolen feels probable. As far as I know, they still don’t have security cameras.
Now for the real problem: the sales department. The sales department is absolutely horrific. We have leased four vehicles for our business through them, and each experience has been so clunky and off-putting that I could write a whole book about everything that has gone wrong. Whoever runs this dealership, whether it’s the Wenzel family or someone else, should honestly be embarrassed by what they have allowed this place to become.
We have even reached out to GM to file formal complaints. There is a complete lack of systems and processes, a lack of leadership, very poor standards for customer service, terrible communication, and an overall disorganized approach to everything they do. Just for one example, I left three very clear, polite, and simple voicemails and never received a call back in over four months. They have lied on multiple occasions, dragged us through the mud, and made so many mistakes that things had to be completely redone more than once.
The sales department is a complete joke, and it is unfortunate that GM still allows Wenzel to operate.
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November 2025 by Marcello Allevi
Great customer service
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November 2025 by David Foster
Dropped my truck off the night before and was done before 11 am nice job
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November 2025 by Aaron Jarema
I was told over the phone I qualified for a lease deal advertised on their website. I said the exact deal and what I had for qualifications and was told I was good to go and that other people with the same qualifications have been getting the deal.
I called back 20 minutes later to schedule a time to come in and was told by a different person that I don't have the qualification. The deal went from $199 a month with 0 down for 24 months to $438 a month with $1200 down for 36 months.
I'm glad the salesman was honest with me the second time but he straight up told me the first person lied to me to try to get me to come in. Don't be fooled by the ads and don't waste your time. The deals are not achievable for most people and they will lie to get you in the door.
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November 2025 by David Pankey
I traded in my GMC Terrian for a truck I have been wanting. I am not upset with my sales person Josh Blum is great. But I feel I got the terrible end of the deal! The 2014 GMC series I bought ending up having quite a few issues not even 3 weeks after I got it. And theses are not issues that happen in that amount of time. This is something the service department should have notice. I will be doing what ever it takes to get ride of this peice of junk. Again my sales person has all way been great these issues are on the service side.
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November 2025 by Randy B
This was my first visit to your service department. The issue was on a GM bulletin and fully covered on my factory warranty. The dealership service was quick (one business day) and although there were a few days awaiting parts, everything seemed to move better than the expected turnaround. Also, communication was very transparent with my Service Writer, Steve Olson.
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November 2025 by Joseph Crawford
All was very satisfactory. Wenzel took me in on short notice and took care of everything. Steve Olson is my service advisor and is excellent. Waiting area is very comfortable.
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November 2025 by Luke Westerhouse
Assad was super responsive and went the full mile to make sure my experience was smooth.
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November 2025 by Marland Ream
Was totally satisfied with the repairs I received for my 2022 Encore. Was treated as a person and not a number.
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November 2025 by Brooke Henry
The staff here go above and beyond! From the second you walk in the door until you get your keys they strive to do everything they can to make the experince pleasant. I had the pleasure of working Julian Botello who did a fantastic job of making sure I found what I needed. I would highly recommend this dealership to anyone in need of a new or used car. 😀🙏
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September 2024 by Burnetta Robinson
Highly highly recommend this dealership! Nothing less than superb customer service!!!!
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September 2024 by Sara Piper
Outstanding from test drive to delivery of my new GMC Denali Acadia !
