-
February 2024 by Miguel Q.
Kept me waiting at the counter an extra HOUR even though I did the pre check in on the app, all cause she didn't know how to work a computer. Nothing but a headache.
-
February 2024 by Ruth Gunneson-Poling
Poor customer service. People didn't answer the phone when I needed help. Then when they did they put me on eternal hold. When I went in to pick up a box truck the woman was eating behind the counter. I couldn't get an answer because her mouth was full. I wanted a pick up truck that was parked in the lot and she said (without even checking) it wasn't available. The clerk wasn't very friendly until I asked her name. NEVER again.
-
January 2024 by Chelsea wozniak
Had a huge dent and a ton of damage then a little scratch and I got charged for that. Don’t rent here and get the coverage if you do….even though they still charge you…. So you get charged for damage you don’t do and the coverage is bull. Paid for a POS truck that had damage and have to pay for it. Never coming back.
-
October 2023 by Nathan Blakemore
My pickup time was 7:30am. Evidently someone didn't make sure I was good to go. So I had to wait until 9am for the store to open. I was trying to beat the heat plus I arranged help for moving and some had to back out because of the time issue. If I knew this would not happen in the future I would recommend this uhaul to others.
-
October 2023 by Jeff Twomley
Worst customer service I have ever experienced. I won’t ever come back to this location.
-
August 2023 by mike summers
Had $50 worth of unopened boxes and tape left. Would not refund anything without the “contract number”. So guess correctly or eat your mistake.
-
August 2023 by Crystal Mitchell
I had a great experience. When I explained the gas wasn’t at what they said and had proof they reimbursed me because I made sure to put it at the mark they said it was at. I appreciate them at that location. I’ve always used that one and never had issues! Friendly and clean location
-
July 2023 by Jack Szpeinski
SLOW SERVICE! I have rented a trailer 5 times from this location. EVERY time I wait an extremely long time. Everybody does. We all stand patiently while being irritated. Some customers take 20 mins to handle business. Somebody needs to come up with a BETTER rental option so uhaul can die.
-
July 2023 by Janae Porter
I did online check in and out and it was frustrating. Staff is unprofessional. One girl comes in loud talking about how late she was. Then immediately leaves work to drive across the street to a gas station while smoking. The guy at the counter was lost. After finally getting my truck i found it parked like this and had to fight with someone to move it, since i refused to climb through the passenger side as the customer. I hate it there.
-
June 2023 by Cadence Jean Morton
Asked if any trailers with ramps were available. Clerk said no. Went online, found a trailer with a ramp at this location, and reserved it. Went back in and waited half an hour for clerk to be free to help me again. Told him I had a reservation and he got the trailer for me - the one he said he didn't have. Pretty terrible customer service - but exactly like I've come to expect from Uhaul.
-
June 2023 by Financial S.
They made me take a selfi then I had to take a pic of my drivers license, front and back. Then he asked for two contacts that he tried to call, but since no one answered he wanted another two contacts that he wanted before I could get a cargo van. The only thing he forgot to ask for was a note from a parent giving me permission to drive the cargo van. I never had anywhere else ask for anything like this. I wont be back to this place again.
-
May 2023 by Lauren Abosamra
I've been in here enough times to say that "no one is having just a bad day," their customer service is poor. The movers "powered by uhaul," DO not call or answer. I do not recommend them at all. You pay the rental, gas, and mileage so it isn't that much more to go with a more quality company.
-
May 2023 by Matt
If you forget a pair of Oakley sunglasses in the cup holder you probably won’t get them back. Speaking from experience
-
February 2023 by Craig Van Dyke
Made appointment for hitch install. Was there 20 minutes early to check in. Finally pulled my car in at 12:15 (15 minutes past my appointment time). I asked if they have a waiting area and was told no. I’m handicapped and can’t stand for long periods of time. They told me it would be at least 2 hours to finish the install. No chair was offered. They don’t care about people with disabilities because even employees park illegally in the handicap parking space. This was a terrible experience. Never again. I was not treated very well at this location. The sign posted on the entrance says how well they accommodate people with disabilities. Nope!
-
January 2023 by Dawn Tarnowski
Scott who works on Saturday is the best! Always there and helpful when you need a propane tank refilled
