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December 2022 by Islamorada Storage
What? I ordered a trailer tongue tool box from the Unique website. I paid ($382 +tax) and received a confirmation number. Today I received a call from them stating that an additional $500 shipping fee was needed. I asked to cancel the order and decided to check the exact same product from several different vendors. The most expensive shipping from any other vendor was $62. I ended up finding it on a very popular site for free shipping. Keep in mind that this product, on all websites, states it ships directly from the manufacturer. Why $500.? Item weight was 74 pounds. Rip off?
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June 2022 by Carolynn Taylor
Easy on line ordering. Recieved my order within 4 days. Would use them again.
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June 2020 by Ryan Weinstein
6 days ago I ordered toolboxes I wanted. I just got a call that they can not honor the price I was given and they wanted me to pay more. That alone is bad but 6 days have passed and I just got teh call. Terrible service. Do not deal with these guys.
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February 2020 by paul alan
Paid a premium for shipping overnight. They actually called me to go over shipping options that saved me money thank you
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August 2019 by Daris Bouthillier
Terrible customer service. I ordered a tool from Unique Truck Equipment. One and a half weeks later, I emailed asking for a tracking number. I received a reply saying the tool would ship from the manufacturer two days later. The reply also stated they would send me the tracking number. I sent several emails in the following two and a half weeks, but I never received any replies. I tried contacting the manufacturer, but they said they could not tell me if the order was placed or when I might receive the tool that I ordered. One month after ordering the tool I have not received any additional information. I asked Unique Truck Equipment to cancel my order and I had to order the tool from another company. I get delays happen that you can't control, but not letting me know what is going on with my order is inexcusable. I need to fix my truck.
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June 2019 by Terry Watson
Part I needed with great service.
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April 2019 by Habeeb Eldabh
I bought a welding machine which had missing parts. After nearly 3 weeks of phone calls and a conference call they couldn't figure a solution. So I had to purchase the parts myself from the main source in order to use the machine. And Unique truck were the highest priced vendor compared to there competitors.
