United States Postal Service
USPS,
Post OfficesHours:
225 Michigan St NW, Grand Rapids MI 49501 Hours
About United States Postal Service
The United States Postal Service is the only organization that regularly delivers to every address, providing secure, reliable, and affordable mail and package delivery. This location offers walk-in passport services. Reviews note it is typically a great place with helpful and patient workers who are like sunshine, making experiences better. However, one counter worker can make customers feel talked down to, creating an awkward experience by not listening. While packages usually go in and out quickly, some delays can occur, especially during busy seasons, which can be annoying for customers waiting for their items.
Most Recent Reviews
June 2025
We just finished our passport appt. The lady at the counter was very nice and helpful! We appreciate her patience!
February 2025
Terrible customer service... not sure why I bothered to wait in line when they are pulling people from the back of the line to get the same service they knew I was waiting for (a money order that they didn't even have in stock until almost noon 😑) Where is the DOGE department when you need them!?!
December 2024
Majority of the time my packages go in and out of here within a day but my small maybe 4 envelope sized package has been sitting in here on delay for 5 days I get it's the Christmas season and they're very overworked rn but I'm getting a little annoyed hopefully I get my package soon.
More Comments(92)
Nearest USPS Stores
- Grand Rapids, Michigan
