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December 2023 by Taylor W
Every time I go to this location, it is heavily understaffed. There’s 2 employees. 1 lady at the counter, and 1 lady that hides in the back. The lady in the back pops out at least one time when I am there to ask if anyone needs anything dropped off with no receipt. Then she disappears into the back. The service is sooo slow with no sense of urgency and the line is almost always to the door. The lady in the back should be helping at the front counter if possible to help the service run smoother. Multiple people leave the line and walk out the door because it takes forever to finally be seen (15-20 minutes on average when I’m there). It’s the closest post office to my house and that’s why I come here. Ps. They won’t tape any boxes for you or create a print out label for addresses. You have to buy your own tape and labels. Seems ridiculous.
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November 2023 by Taylor
Every time I go to this location, it is heavily understaffed. There’s 2 employees. 1 lady at the counter, and 1 lady that hides in the back. The lady in the back pops out at least one time when I am there to ask if anyone needs anything dropped off with no receipt. Then she disappears into the back. The service is sooo slow with no sense of urgency and the line is almost always to the door. The lady in the back should be helping at the front counter if possible to help the service run smoother. Multiple people leave the line and walk out the door because it takes forever to finally be seen (15-20 minutes on average when I’m there). It’s the closest post office to my house and that’s why I come here. Ps. They won’t tape any boxes for you or create a print out label for addresses. You have to buy your own tape and labels. Seems ridiculous.
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November 2023 by Patty Wals-Hernandez
Allie Jo.. fantastic customer service and knowledge is incredible. Thank you for always being so amazing and helpful and treating me with kindness ✨✨✨
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August 2023 by Danielle McKee
I wanted to leave a review for Allie Jo. I don't think anybody, under most circumstances, enjoys going to the post office but I have GOT to say Allie Jo takes going above and beyond to another level! This woman was so sweet, so upbeat, so friendly. Not just with me but with every single customer that was in line. She turned what is typically a dreaded experience into something to look forward to. I will drive out of my way to utilize the Lake Drive USPS simply because I know I am in the BEST hands with Allie Jo. Please, give that woman some recognition! And Allie Jo - Keep spreading that positivity!
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June 2023 by Chelsea Dee
Please bring back the ability to drop off pre-labeled packages without waiting in line. I went there yesterday and there were 10 people waiting in line. I left and put my package in a blue box near my house. Sometimes there is a tote to leave packages in, but it wasn't there.I don't have 30 minutes to wait around in a line.
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June 2023 by J L
This is the best post office in the Grand Rapids area, seriously. I've had one bad experience with a lady who clearly didn't want to be there, but that's out of hundreds of visits. The main lady that works the desk is super friendly, very personable, and clearly cares about her job and her customers. She's funny, knowledgeable and makes the whole experience super pleasant, no matter how much money you're spending. This is all true, no matter how busy they are too. Being busy doesn't affect her mood at all. I always go out of my way to come to this location. Service is everything.
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May 2023 by David DaMour
The lady at the front desk was so funny and nice. But then this grumpy young guy with headphones on from the back comes out and slaps his hand on my parking sign. I was the only one parked there, got a coffee next door and left. Wasn’t even there for 10 minues including my time at the post office. There was all other spots available but this grouch slammed the sign and made a big deal over nothing. If you are so unhappy at your job and are rude to your customers …don’t even show up. Showed him my receipt that I paid for post service and he yelled even more. Did I mention there was an entire open parking lot other than my spot? Imagine hiring someone so completely miserable with life.
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April 2023 by Jeffrey Oldani
By far my favorite post office. The staff is friendly, knowledgeable, and patient. My only gripe is that the parking lot seems to always be full, even if the traffic is light. Thankfully street parking is not expensive.
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March 2023 by Lydia Bolen
Every time I go in the staff has a major attitude and makes snarky comments. Today I dropped off a couple packages and told her “these are ready to go” to which she said “THIS one is REALLY not” because the corner of the sticker wasn’t flesh with the box. I’ve been driving to other post offices to avoid this one but today I had to go. I never write bad reviews but these ladies need to get it together.
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February 2023 by Marcelo Bornscheuer
USPS Office (Lake Drive) always excellent customer service, friendly and efficient.
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August 2022 by Chris Henry
Quick, courteous and friendly. Or just caught them at a good time. Even when their busy they are fast and friendly.
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May 2022 by Anna C
They need to staff more people. When I arrived there was a 15 minute break sign taped to the window and no employees in sight just laughing in the back.
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May 2022 by Susan Merlotti
Barb at the Eastown Post office went above and beyond on Customer Service for me. She is not only polite but a “make-it-happen” kind of person! What a delight she is and she makes that USPS location SHINE
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May 2022 by Jazzie B
I ordered a package. They never delivered it because it was vacant. I was home today. Why does this happen to me?
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January 2022 by Scott Woodstock
Very helpful staff. We just moved to this zip and they have been amazing at helping us route our mail.
