-
March 2024 by Nat Judge
Great, friendly service and fast!
-
March 2024 by Andrew Hutchins
Gross incompetence. No wonder why there was no business present when I arrived. Upon arrival, I very clearly requested that they not touch the air filter. The technician thought this was an unusual request and questioned if I was sure and when the last time it was changed. I did not go into details but said I had previous issues where rough treatment of the parts resulted in creating holes in the air intake of another vehicle and restated they were not to touch the air filter. Now understanding how clear I was being with this very specific request, the technician turned to the other two team members behind him and told them not to touch the air filter.Not 5 min into the oil change, one of the team members (possibly not getting the original message) removed the air filter and placed it on the surface of the engine compartment where is sat for approximately 5 min. No one was near my window, and I did not feel like exiting my vehicle or raising my voice to get someone's attention, so I just sat it out. The technician then went to reinstall the air filter and struggled with it for at least 2-3 minutes before completing what appeared to be him cramming the cover on to secure it. When the lead technician finally returned to my window, I expressed my disappointment with their inability to follow instructions and requested that he recheck how the air filter was seated as the other tech had struggled so much. He did and found the air filter to be installed incorrectly and spoke with the other tech about what he had done incorrectly.Now I had to take this vehicle to East Lansing (1.25 hours away) to my daughter in college to swap out her car to perform some maintenance. She later sent me the attached picture of the skid plate hanging down... I had to drive back to East Lansing only to the find the skid plate only attached with 3 of the screws and the skid plate now damaged due to dragging on the ground. I simply removed for the time being until I can get proper parts to install correctly or possibly replace.Note, this vehicle has less than 30k miles so is in very good shape.If you value your vehicle, drive past this location.
-
March 2024 by Sandy Kanauz
Jayson has a great attitude!!! Keep it up guys
-
December 2023 by Michele Lakey
The team at this Valvoline are awesome and were so helpful! They went above and beyond in their service that was completed in record time, and my pup Charlie was also happy with the experience thanks to the treat they gave him. Highly recommend this Valvoline!
-
December 2023 by Nate House
I've been coming here for over ten years. It is my go-to oil change facility. Very professional, always honest, always fair, always fast. Highly recommend!
-
December 2023 by matthew veldheer
These guys are the best! Customer experience comes first. They drive irrational customer loyalty, stemming from David in management.David is the best manager & Aidan was a massive help! Grateful for aiden! My family got a brand new car and didn’t know the specific oil my car took, and how much. I brought my own oil in and they went above and beyond to help out and educate me. They also provided a great deal and the customer service was exceptional.I will be taking our cars here from here on out.Thank you, Adain & David!
-
December 2023 by Dale Anderson
Driver's side headlight went out. Been changing bulbs for a long time myself. On this car, spent 1.5 hours trying to get to the bulb. Gave up and went to the Plainfield store. David, the manager, came out to fix. Not only did he get it working, he showed me how to get to it in the future. Very professional and helpful!
-
December 2023 by Raynold Jose Cruz Rosario
I went to change my oil and they didn't do their job well. the engine oil drain plug to have not been properly tightened down. The oil drain plug was finger tight and the copper crush washer that goes on the drain plug is not crushed thus not creating a seal. This allowed for engine oil to slowly leak out. Due to the oil leak created by the drain plug not being tight and the oil filter not being tight enough, oil leaked out until there was not enough oil in the engine and caused engine failure. Also found codes for low oil pressure.
-
December 2023 by John Johnson
Courteous, knowledgeable, and fast. Valvoline instant oil change is where I have always had my oil changed. I would never use anyone else.
-
November 2023 by Rohit Patel
I recently had the pleasure of using Valvoline oil for my car, and I must say, I was thoroughly impressed. Not only did the oil improve the overall performance of my vehicle, but it also enhanced its fuel efficiency. With David as the manager at the Valvoline service center, the experience was even more exceptional. His extensive knowledge and professionalism ensured that the oil change process was smooth and efficient. His attention to detail and friendly demeanor made the entire experience a pleasant one. I highly recommend Valvoline oil, and I can confidently say that David's management skills added a significant value to my overall customer experience.
-
November 2023 by Eric Hedgecock
Needed air in tires. Quick service even when busy!
-
October 2023 by Sofaking Sweet
From the moment I pulled up and then pulled out nothing but excellent service, great attitudes this is an oiled machine operation! Customer service is fantastic. Presentation is fantastic. Attitude is fantastic. I’m not going to any other oil change ever again after dealing with another company previously they take the time to talk to you if you ask questions and they don’t try to rip you off if you don’t need something and try selling it to you. Like filters. They flushed oil out which I have never seen I would highly recommend this spot. My car is running better than ever.
-
October 2023 by Patrcia Clemons
Got an oil change here $50+. The receipt said my coolant levels were checked and full, I happened to be under the hood a few days later and my noticed my coolant was dangerously low.
-
August 2023 by Jacqueline Phillips
Surprisingly slow service. I had actually gone 2x. Once I waited in line for 40 minutes with one car in the bay and one in front of me. I chose to leave rather than wait.When I went the second time I was the second vehicle. I waited 30 minutes outside then my services took 25 minutes. I had standard oil change, tire pressure, lights and fluid check. Nothing special. They didn't appear to be short staffed or training anyone.I probably won't be returning to Valvoline. I've had slow service for my past 3 visits.
-
August 2023 by Aimey Nystrom
Great staff and treat my daughter so well when she went and get her very first oil change. Would recommend going during the week, we went on a Sunday and waited almost 2 hours as they were so busy.
