-
March 2024 by Sarah Capestany
Fast service and they were knowledgeable.
-
March 2024 by Denise Johns
I went to two other Valvoline locations (in Holland where I live) , one I sat for twenty fivemins and didn't move, the second I sat for fifteen and left. I happened upon this location while running an errand near Grand Rapids and no joke they were SO fast I couldn't believe they were done!! Great customer service from the whole team and smiles from everyone. I see why you had no line and I hope your company recognizes such outstanding employees you have there. I will be making the twenty min drive to purposefully go to this location again. Thank you for making my day!
-
March 2024 by blackwhite more
Stopped into the one on 68th. The team was friendly, professional and efficient. Came in for an oil change and they were able to replace a wiper blade and rotate my tires, too. I'd recommend this team, at this valvoline location. Highly satisfied!
-
March 2024 by Autumn O-B
Great service.
-
February 2024 by Dominick Rock
The last time I came here they ended up putting loctite on my oil plug. So needless to say I haven’t been back since.
-
February 2024 by Hanna Peterson
I'm very upset to hear after me and my sister took her car to get an oil change they messed with her air filter for the SECOND time and her car is done for.
-
January 2024 by DRay Sturgill
Went with a family member to get the oil changed in their van. The team was very quick and friendly. Sara is the best.
-
December 2023 by Sophia Arendsen
Tim is the man. He helped me with a lightbulb in my car. Hes a real one for that 10/10 customer service
-
December 2023 by David Barnes
Valvoline went above and beyond for me. They fixed a piece that they may have or may not have been broken by them. He ran to the store, gave me a discount and I was on my way. Thank you!
-
November 2023 by Joshua Dykstra
Went against my better judgment and instead of scheduling an oil change I thought a quick oil change would be harmless. WRONG! Two days later I woke up to a huge oil puddle in my garage. Won't ever take a short cut for an instant oil change again from a dipstick.Service: Oil change
-
November 2023 by Adam Kolakowski
After I insisted on not doing anything other than changing the oil (had gotten filters changed a couple of months prior), decided to still do so. I watched a worker slip multiple times on my air filter housing with his drill and was concerned. Not only was the housing casing loose, the housing wasn't installed back properly. After opening the housing case myself (which was unsealed), the air filter was just jammed in there, unsecured and bent up. Also, my the ducting from my front end to the housing was completely disconnected, done by the workers. Please do not go here.The computer on the car threw up low boost codes (shock I know). For a $105 oil change, even if I ask for you to not check anything else, you should not mess up reinstalling the components.
-
November 2023 by Tammy Schaendorf
Thank you for honoring first come first serve! And thank you claire for taking all the extra air out of my tires!!Services: Tires
-
October 2023 by Jeff Johnson
Will NOT be back to the 68th St location. I wasted an hour of my life today, and still no oil change. There was 1 car in the bay and 1 car waiting when I got there, so I thought maybe 15-30 minutes tops. After 45 minutes a worker came out and told me to line up in the other bay because this side was taking longer. I moved over and sat there another 15 minutes. I then realized at the rate they were working on cars I would have been in the bay for an additional 30 minutes, so I decided to just leave.Sort of ridiculous that during this entire time there were 2 workers just standing at the front of the garage having small-talk while a couple others seemed to be doing all the work. If you don't have hands-on work to do, the least you can do is come and communicate with your customers waiting in line to provide expectations on wait time. Your time could have been MUCH better spent by working with your waiting customers. Missed customer service opportunities, guys! This has cost you a customer. Do better.
-
October 2023 by Nat Rios
Absolutely horrible wait time. “Instant” oil change if you have MINIMUM 1.5 hours to spare!! There were 6 workers (that I could count), so definitely not “understaffed”. I got a basic oil change nothing else. Unacceptable.
-
September 2023 by Marcy Torres
These guys were fun, informative, and did a great job! So so fast!
