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January 2024 by JR Martin
i came in 20 minutes before closing with a question about transferring service from one phone to another. i was just hoping to find out what my options were, not even expecting to do anything else, but brandon the account specialist was incredibly helpful and got the new phone set up in no time. very much appreciated!
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November 2023 by MeÑo Hrndz
Went in and signed up for a family plan of 3 lines. Brandon was helping us today and he was great! Answered all of our questions and concerns. Was super patient and helpful the whole time.
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November 2023 by Mary Monsma
This store is usually less busy so service is fast. Twice now I’ve walked in and received immediate service. Brandon was very helpful. He helped me upgrade and spend less on my monthly bill at the same time. He was very knowledgable. I highly recommend this Verizon location.
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November 2023 by Jeremy Payne
My time here lasted about an hour and a half trying to get my new phone setup. At first I was the only one there but by the time I left there was about 6, with only one employee working. Sara was the employee and she was as professional as anyone could ask for! She didn’t get overwhelmed and she helped everyone as much as she could for being the only one there. She was amazing and did a great job helping me get my phone setup!!
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November 2023 by Nicole Sanchez
The worst phone company and people. They are so rude and do not want to help you. They will lock you into phones and plans that you won’t be able to get out of until you want to pay $2000. Go to another phone company this place is going downhill
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November 2023 by Neil Nash
Went here a couple of weeks ago to get a charger and bill it, to my next bill but they don't do that so I had to go to the other store 3 miles away.
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September 2023 by Marcus Karnes
Ronjiv was extremely helpful and pleasant. Took time to talk to myself and my girlfriend for an extended period of time while we were waiting for the phones to transfer to eachother. Also helped other customers while waiting, which is impressive! Thank you!
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September 2023 by Joshua Guiles
Got in and out so quick. Ask for Ron - he was super chill and extremely helpful. He was empathetic to my situation and it felt like he helped to the best of his abilities. Great Verizon experience. ??
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August 2023 by Chelsea Jandernoa
Trash. No clue what they are doing. Don't waste your time. Go to the REAL Verizon store.
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August 2023 by Steve Lachniet
Helpful, knowledgeable, very friendly personnel. Had my new iPhone up and running in very short order. Happy with my experience.
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March 2023 by Mary Holstine
Sarah was very helpful in helping us upgrade our phones. Knew her job very proficiently & answered our questions so that we were comfortable with our new phones.
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February 2023 by Taylor Nowicki
Frosted tip fairy wanna be pretty boy, said for my i phone 12 plus i couldn’t get a screen protector just liquid glass failed after 3 weeks and the phone barely works anymore. Doesn’t register where your finger taps. Lack of knowledge and talk out their a**. Plus when switched to a new phone canceled my other phone line not the one i wanted to switch. Inadequate to do “its” job
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October 2022 by J Cook
Any time that I go to this Verizon Store, I am very pleased. They have always helped me, and my roommate, with questions and with service. Today when I visited the store, Daniel was very kind and considerate. He helped me with my phone that was giving me problems. He got it working. I am very satisfied with the customer service at Wireless Zone. I would pick them over any corporate store, which are usually rude and deceitful. Wireless Zone will always have my business.
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September 2022 by T Marie
Both customer representatives I dealt with were very professional and extremely helpful. They helped me get the best promotion available for my account and were very informative about insurance coverage and how long I may want to keep this on based on what I owed on the phone. I will say they are quite busy and slightly under staffed and so you may have to wait a while either on the phone or in person.. but they’re very customer service forward and really knowledgeable.
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August 2022 by Alex T
First they put me on hold for for 15 minutes before I had to hang up and then call the back when I got a little time. I was able to squeeze in a quick question before they tried putting me on to hold again. Apparently she was just trying to get me off the phone because when I get to the location what she said was actually completely wrong and they are not a corporate location so they can't help me out. Zoomed out of work and over there making it just in time to be told I have to drive another 15 minutes away and hopefully they can help me out. On the way to the next location I actually activated a new line under Google fi over the internet. I'm excited for their free international and I'm probably going to cancel my Verizon eventually here since they are nothing but a headache.
