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February 2024 by Nick kimble
Shelby is awesome! super knowledgeable and doesn’t make you feel pressured about anything. Takes the time to explain your plan and phone choices to which would be best suitable for you would highly recommend him for any of your needs!
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January 2024 by Nancy Forrest
John was very helpful patient, and knowledgeable! His coworker was also very helpful. I definitely will keep this store for my Verizon needs.
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January 2024 by Michelle D
John is amazing thank you for all of your knowledge and information.
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January 2024 by David Meeuwsen
Not enough staff long wait
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January 2024 by Carla Sarver
Shelby was awesome! Even though busy was polite & professional!
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December 2023 by Lori Johnston
Excellent customer service and great knowledge to help us! We had two visits in one day. Shelby not only had great service - he made us feel welcome and offered product knowledge and support. We ran in to a small issue later in the day and we were back for more help from Shelby! Thank you for your care and support - we will be back
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October 2023 by Lynne Geiger-Wester
John was ABSOLUTELY wonderful! His service was fantastic. He spent time with us, making sure every detail, every accessory, every possible step of the phone transfer was handled perfectly. Fabulous customer service! Will be back in the future!
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October 2023 by Seth Johnson
Alex was very helpful with getting my bill sorted out and I even walked away with a free upgrade I didn't know I had! Great store. Very friendly staff
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October 2023 by Collin Roof
I could not recommend this store more! Alex was wonderful to work with and helped me with everything I needed from start to finish. I just ordered the new iPhone 15 and Alex called me as soon as it showed up. I only had a short amount of time over my lunch break to set the new phone up so Alex and Kristin jumped on board to help me get everything taken care of. This store is the best option for any of your Verizon needs. Friendly and extremely knowledgeable staff, and you can actually get an appointment there in a timely manner unlike any of the other Verizon stores nearby. Thank you Alex and Kristin for all of your hard work, keep it up!
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October 2023 by Katie Jousma
The representative that worked with my mom, Alex, completely lied to her about the charges getting her phone set up. When she asked if there were any additional charges to getting her phone in store with them versus ordering online from Verizon’s corporate website, Alex told her its the same $35 fee either way, yet the store charged her a $30 fee in store, and we were still charged another $35 activation through corporate. On top of that, they charged a completely bogus additional $20 for “redux water protection” which they never told her was billed separately and she had the option to turn down. I feel like they robbed us for $50, and the manager, Shelby, has been completely useless in resolving this matter, so I’m leaving this review, so others will know what they are getting into. Just order your phones online; don’t trust this store.
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October 2023 by Julie Albrecht
Shelby stayed extremely late to help set up my phone and did an amazing job!
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August 2023 by Evan LaFrance
Had the greatest experience today at Verizon and took unbelievable care of me, unbelievably respectful and considerate, very well people skills and always kept thing moving along smoothly. He was unbelievable and helped and answered all my questions and had a good laugh, definitely some of the best customer service I have ever experienced in my life. Glad to be with Verizon
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August 2023 by Sarah Gillman
I’ve been a TMobile customer for a while, and I decided to merge on my husband’s Verizon account. He also decided on a much needed upgrade on his phone. John helped us change everything over and managed to make it as easy as possible for us by handling the data, activating everything, and making sure everything was as seamless as possible. We also decided to upgrade my phone and IPad, and he made sure we were getting the best deal that we could. In all, John was a great guy, an amazing resource, the store was not too busy, and in general, a surprisingly positive experience!
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August 2023 by Sarah G.
I've been a TMobile customer for a while, and I decided to merge on my husband's Verizon account. He also decided on a much needed upgrade on his phone. John helped us change everything over and managed to make it as easy as possible for us by handling the data, activating everything, and making sure everything was as seamless as possible. We also decided to upgrade my phone and IPad, and he made sure we were getting the best deal that we could. In all, John was a great guy, an amazing resource, the store was not too busy, and in general, a surprisingly positive experience!
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August 2023 by Derienne Datema
Kristin Mills and John Kowerduck were truly amazing. They went above and beyond to help me, even staying late to help solve the issues. I couldn’t recommend these two more and if I ever need to go back, I will wait until either of them are there. This was a much better experience than going to the Verizon on Alpine.
