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March 2024 by Percy Crothers
Very kind and knowledgeable. I highly recommend everyone to use there services
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March 2024 by Dave Seelhoff
Arrived 10 minutes early to my appointment and waited while the inexperienced staff struggled to finalize transactions for existing customers. After waiting 40 minutes (30 minutes after scheduled appointment) I was told they didn’t check me in quick enough so they couldn’t keep my appointment and I would have to reschedule. They were not apologetic at all. Poorly operated vision center.
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March 2024 by Autumn Martin
Took my autistic daughter here for her first ever appointment, we were greeted and had a good experience up until it was time for her to see the Doctor. It started off smoothly but he seemed to get frustrated quickly, wasn't able to finish the exam and decided to have someone else take over, so we decided to just leave.I understand children can be difficult, especially ones with sensitivities but being noticeably annoyed at a 6 year old isn't going to help any situation. Overall, I think it'd be a decent place for teens and adults, but I won't be bringing any of my kids back.
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March 2024 by Michelle Stewart
Expert, friendly every time and so many frame options. Thank you America’s Best Grandville!
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March 2024 by Karen James
I broke my frames and Becky and Ann repaired in time for a wedding in Chicago, IL. What an amazing team!
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March 2024 by Christina Schrenk
Always under staffed and the Dr is always behind. We just spent 2 hours there for an eye exam. We did not order glasses or contacts.
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March 2024 by Melanie Plunkett
Staff was extremely helpful and so nice. I got my glasses all fixed back up and ready to wear.
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February 2024 by Gabriela Perez
I had an appointment today at 9:20 and somehow my chart was on a desk and all the other white people were getting their exam but me and when I asked they said technical difficulties so how is this possible when everyone else is getting their exams done do not recommend this facility not professional
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February 2024 by Brooke Morgan
This is my third year coming to this location and it seems like it’s gone downhill. I came in for an 11am appointment at around 10:45. I didn’t get seen for pre-testing until 11:15, then didn’t get seen by the doctor until 11:45-11:50. There were only 2 people ahead of me. When I finished with the doctor I had to wait 20 minutes just to get checked out. Then said I wasn’t part of the club, but I am and I showed them my chart said my club expires 11-11-24. Turns out it was because they had two accounts?? I will more than likely be going to another place for next year.
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February 2024 by Don Hayes
Best price friendly staff. Vicky made sure my glasses fit perfectly thankyou??
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February 2024 by Marcus Morgan
Becky and vicki are the best!!
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February 2024 by Antonia Galaviz
Great! Although I wish there was still free delivery!! I really do love the eye club and I always get great customer service over the phone and when I visit directly.... Thank you so much America's best! Happy New Year!
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January 2024 by Linda Myers
I have never purchased glasses that when you pick them up they just about shove them at you to leave. No one had me try them on to see if progressive lined up or fit correctly. I tried them on and they were so loose but the lady did not have time to deal with it as should have.It was an annoyance to adjust them. Buyer beware she stated that is what you get with plastic frames. I have bought plastic frames in past and never an issue with other places. Basically you are telling me your frames are plastic junk? These frames don't come with nose pads to keep the glasses from sliding either. These glasses are horrible. Lesson learned, they don't have time for customer satisfaction and don't care what they sell at this Grandville location.
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December 2023 by Jeff Karsten
Ordering and picking my glasses (new lens in my old frame) was easy and quick. The customer service was great!
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December 2023 by Colbey Morris
Becky repaired my glasses very quickly and was so helpful and kind! Ive had my glasses from here for over 2 years now and they always have the best service!
