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February 2024 by Teresa Long
My sales person, Troy Davis was awesome. Very knowledgeable and polite. Just a great person to work with.
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February 2024 by Gene Fischer
We wanted to thank the staff at this store for great customer service. A big shout out to Karina, aided by Christian and Devin. We were able to trade in 2 old phones for new, successfully transferred data to both new phones and we were able to save money. Wins all around and now 2 family members have great phones. Very well done and Thank you.
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February 2024 by jamie radle
Karina our agent at ATT store today was super friendly & very knowledgeable about all our options offered. I would definitely ask for her again on my next visit
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February 2024 by Audrey Byxbe
My husband and I both got new phones and were in and out in an hour. Ishmael helped us, and he was very kind, courteous, and knowledgeable. Thank you, Ish, for your help!
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January 2024 by Anabel Acevedo
The girls who run this place are really incredible, very helpful and attentive, Karina is an expert with all telephony issues. Very grateful and we highly recommend this place.
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January 2024 by Madie MH
A huge shoutout to Karina at AT&T's Grandville location! After a frustrating experience at a previous store that didn't email me a receipt, resulting in an additional payment, Karina stepped in and made sure history wouldn't repeat itself. Her exceptional service and commitment to customer satisfaction turned a potential headache into a positive experience. Highly recommend, especially if you value attention to detail and outstanding service. Thanks, Karina!
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December 2023 by Sophie Jaffas
Thank you to Troy! Helped me quick and easy while having great conversation!
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December 2023 by Gaudy Barrios
Caleb was an amazing rep, highly recommend this Corporate store, his skills were excellent, great people skills and listenings skills, he went for the extra. Was upset after spending 3 hours with customer service and visiting the store on 28th street and Michael Store.
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December 2023 by Jim Nader
Devin did an outstanding job today helping us with our issues. He was a great help and I feel he is extremely trustworthy. I will recommend him to everyone I know who will be looking for his services.
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December 2023 by Joe Tymes
The employees here went above and beyond to try and resolve an insurance claim I had. Very helpful and friendly. If you have at&t service I would highly recommend going to this location. Personally I will only go to this location for any assistance I may need with my account.
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November 2023 by Lisa MacLean
We had gone in last Sunday to get some information and Caleb answered all of our questions and was very helpful and very knowledgeable. Broke everything down for us. We went back in last night to get our phones, and he stayed an hour past close to take care of us and he went to another store today to pick up a phone for our son since they didn't have one in stock. He went above and beyond. The store manager was also very friendly and helpful. They definitely made our experience amazing. We definitely recommend that store.
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November 2023 by Sarah Mahoney
After running around all day trying to switch carriers from Verizon to AT&T at different places and getting nowhere…We ended up here last and Christian was SOO helpful! We had 5 lines to switch over… He had us up and running so smoothly, we were so grateful for his help after a long frustrating day. We should have went here first, and will from now on always go here for anything we need! Thanks Christian!
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October 2023 by Russell VanAllen
I would give them just 1 star, but thanks to Caleb, who works there, I gave them 2 stars. My wife and I went to upgrade her phone. When we arrived, Steven assisted us. He seemed nice enough. We got her phone picked out and Steven went to get it. While getting the phone, he also brought back two smart watches. Not something we had asked for, but we both had discussed getting new watches and the deal was pretty good. So sure, we decided to get them. Not once did Steven mention that this watch deal would also activate two new LTE plans for those watches. They were not just the Bluetooth variety. We asked multiple times how this would affect our monthly bill. All Steven told us was our monthly bill would go up the price of the watches. There was no mention of signing up for two new plans. I didn’t realize this until later in the day looking over the email confirmations. By that point, we had already opened the watches and so to return them we were charged the $55/watch restocking fee. We are out $110 due to shady sales tactics. Fortunately, when we returned the watches, Caleb helped us. He was very nice and he tried to get us the restocking fees back, although he was unable to. I had to go back for something else about a week later and Caleb helped me again, and he even remembered me which was surprising as I imagine he deals with a lot of people. I usually don’t leave negative reviews, but the feedback emails never came like I was told they would, so this is the next best option. Besides, maybe somebody else can avoid this situation by my review and save their money.
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September 2023 by Michelle Hazen
I brought my mom in to get a cell phone set up. She is not good with technology and neither am I. We were helped by Steve (didn't get last name), and he so patient and kind with us. I would recommend the AT&T store on 44th Street in Grandville, Michigan. Especially if you need a lot of help setting up a new phone.
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September 2023 by Mira Emenaker
Troy was great! He helped me switch over to AT&T from Verizon since Verizon has awful service around my apartment complex. He talked me through the new iPhones and worked with me to do a trade-in for the new iPhone 14 Pro. He was so helpful and patient!
