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February 2024 by Caleb Mounts
Chase keeps sending me garbage in the mail. I've never had an account with them and dont want a credit card. I have gone to this branch to try and get the letters to stop, I've called corporate to try and get the letters to stop, but they keep sending them, and I just throw away the mail because its garbage. This is my only recourse of action. If chase stops sending me garbage in the mail, then I will take down this review.
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December 2023 by Kevin Van
This branch is typically where I go to and the service here is always been a great experience. Josie is always professional, kind, and trustworthy and I highly recommend her.
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May 2023 by Caleb Rights
Exceptional Service and Expertise: 5 Stars for Kenneth Moore at Chase JP Morgan Grandville!I recently had the pleasure of working with Kenneth Moore, a banker at Chase JP Morgan in the Grandville office, and I must say that my experience with him was absolutely outstanding. From the moment we walked into the branch, Kenneth went above and beyond to provide us with exceptional service, and his expertise in the field of banking and investing was truly impressive.Over the course of two years, Kenneth helped us open several credit cards, and his guidance throughout the process was invaluable. He took the time to thoroughly explain the features, benefits, and rewards associated with each card, ensuring that we made informed decisions tailored to our financial goals and lifestyle. Kenneth's knowledge of credit cards was extensive, and his ability to simplify complex concepts made the entire experience seamless and enjoyable.One area where Kenneth truly excelled was in explaining basic investing options. As someone with limited knowledge in this area, I was initially apprehensive, but Kenneth's patient and clear explanations quickly put me at ease. He took the time to understand our financial situation, risk tolerance, and long-term goals, and then provided us with a range of investment options that aligned perfectly with our needs. His expertise in this domain was evident, and his ability to break down complex investment jargon into easily understandable terms was truly commendable.Throughout the entire process, Kenneth consistently demonstrated his commitment to exceptional customer service. He was always readily available to answer our questions, address our concerns, and provide timely updates on the status of our accounts. His prompt responses and willingness to go the extra mile to ensure our satisfaction truly set him apart. It was evident that Kenneth genuinely cared about our financial well-being and made every effort to exceed our expectations.Moreover, Kenneth's kindness and friendly demeanor made the entire experience even more enjoyable. He treated us with respect and empathy, creating a comfortable and welcoming environment where we felt valued as customers. His personable nature and ability to connect with clients on a personal level made a significant difference in our overall experience. We always felt like a priority, and that level of attention is truly rare in today's fast-paced world.Based on my extraordinary experience with Kenneth Moore at Chase JP Morgan in the Grandville office, I would highly recommend him to anyone seeking a knowledgeable and dedicated banker. His expertise in credit cards and investments, combined with his patience, kindness, and top-of-the-line customer service, make him an invaluable asset. Kenneth's professionalism and genuine commitment to his clients are truly commendable, and I am confident that anyone who chooses to work with him will have an exceptional banking experience.Kenneth, thank you for your outstanding service and for making our banking journey so seamless and rewarding. You have earned our highest recommendation, and we look forward to continuing our financial endeavors with you in the future!
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October 2022 by Mallory Ingram
Chase has been a great bank, until now. They have no help to customers who have been affected by fraud. There is no protection or aid. They cash fraudulent checks into accounts and then pull the money that you believe to be yours.I will no longer be banking with chase and I will be encouraging others to do the same.
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September 2022 by Julie Lee
I like the location and the staff are great. Thanks for putting in a new ATM!
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July 2022 by Paul Dornbos
No atm for months on end and now that there is finally one there it doesn't work... Come on chase wth
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June 2022 by Shasta H-I
Ken Moore was very helpful, friendly, and knowledgeable. I highly recommend an appointment with him.
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June 2022 by Lee Latella
No ATM. Cut cash back on chase free by 50%.
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April 2022 by Dina J
There is NOT an ATM at this location even though there is a sign lit up for a drive thru ATM. I also tried to locate one inside, but the bank was locked since it was after hours. Very disappointed in Chase’s lack of customer service with no ATM machine.
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May 2020 by Fred Blowers
Fast friendly service.
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April 2019 by Mrs. Michelle Bowen
I was greeted and my needs were serviced promptly and thoroughly. The Branch Manager, Kevin Sexton took the time to listen to my needs, explained all of my options and implemented the right solutions for me in one friendly visit. I have banked with Chase for years, but recently moved to Michigan, got married and got a new job. Aligning these variables with my accounts seemed daunting, but Kevin made this overwhelming task simple for me. This branch is managed by a well-informed, intelligent and customer-centric person. It is no wonder people think this location is "Top-Notch" when it comes to customer service!
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November 2018 by Jake Feutz
Don't give them your real address or phone number unless you want lots of junk mail and telemarketers!
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October 2018 by molly Runyon
Wonderful, helpful, kind human people
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August 2017 by Tony Cobb
So glad I left 5th 3rd Bank and came here. I enjoy working with these folks and have referred several others! Thanks! PS the comment about not letting a 2 year use the bathroom is unreasonable NO BANK has public restrooms for obvious security risks!
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April 2017 by Peter
Transferred from Fifth Third after banking with them for a decade. It came time to switch banks as Fifth Third was sparsely available at certain locations. Chase, on the other hand, supports tap-to-pay terminals and works well with Samsung Pay. Their customer service at this location is top-notch. They even have a machine to deposit your pay stub, unlike Fifth Third.
