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February 2024 by Ruth Davila
Strawberry blonde is sooo good
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January 2024 by Carol Rummelt
Cold Stone is by far the best ice cream anywhere. PERIOD! But because I'm a rewards member, I got a BOGO "Gotta Have It" for my birthday. No photo, but I got the Chocolate Devotion just like this photo, but with 1/2 sweet cream and 1/2 chocolate, minus the waffle bowl. OMG!?
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January 2024 by Poppy Adams
Thier doordash is literally never open for orders. Im convinced they close it on purpose to avoid working.
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December 2023 by Allison John
So disappointed I went in with my birthday coupon that expired the next day to find out it’s cash only and they can’t use the coupon with the system issue and I had cash but they wouldn’t honor the coupon so it is now expired and I didn’t get my ice cream for my
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October 2023 by Sarah
AMAZING service!! We came on 10/18, just before close. I asked about nuts in one of the ice creams and the nice yound lady immediately checked and then asked if I had any allergies. She offered to make mine in the back with fresh, non contaminated ice cream and ingredients. She didn't haff of roll her eyes or make me feel bad for causing her extra work. Nor for coming in just before close! I wish I caught her name. The kindness she showed me was immense and will stick with me. This was my first time at a Coldstone, so I have high hopes for the next one.
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September 2023 by Pratibha singh
Their services are zero nowadays. This is second time happen with us. We bought a cake and wants to write on it and these refuse to do it because that closing time and said no1 is trained. I can’t understand its just a letters not a math equation that you need to solve. They always do the same thing and refuse services to other communities excelt white .
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September 2023 by Vania Herrera Hernandez
I got here an hour or more before closing and the girl literally locked the door as soon as I parked. It was my first time trying it since i live far away, don’t go here
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August 2023 by Lucas Stuit
Online pickup will take about as long as it would to wait in line. Can never get anyone's attention at the Togo area. Always there almost 10 minutes to grab a bag from the freezer 2 feet away
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August 2023 by Sean Mcneil
Visiting from the east side of the state this weekend and went into store 20549 at 9:07 pm and ordered 2 love it peanut butter perfection and witness one of the worst made ice creams i have ever received. I watch the young girl take ice cream out of the container put it on the stone and before making what we asked for she took some of the ice cream off of what’s was supposed to be used to make our order, but then we asked for extra peanut Butter to be added and she took a small amount and added it to the ice cream and I informed her it was to be extra she said that is extra. Now mind you she added this into the one pile of ice cream to split between two cups which the amount she used was only enough for one cup and then told the girl working the register that it’s extra for 2 cups (really). Mind you other workers are standing there as I asked questions and never once did me or my wife ever raise our voice and just paid for what they gave us. No I didn’t leave a tip which I always do but wasn’t at this location for what was made. Now as I stated earlier she took ice cream off of mine when she put it on the stone, but I watched her take that same ice back over to the container and put it back in with the fresh unused ice cream which is cross contamination by every means possible.I’m sending this to advise the store manger or someone that would be in charge beside the young kids working this evening that you need to train and teach your employees the correct way of making the orders correctly and and they are going to charge extra then that is what they should be putting in both cup as well as the items included because one of the ice cream after we left was just ice cream with NOTHING in it but ice cream but I was charged for extra that was not received.. I’m going to ask the DM on my side of the state to see if he knows who I can contact to make sure they see this as well.Never have ever been this disappointed in cold stone.
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July 2023 by Chelsie Stout
My total was around $45 and they wouldn't let me pay with a $50 bill even though my change would have only been around $4. When you start declining legal tender there is an issue. I can understand vendor checks but cash is cash, you shouldn't be telling customers they can't use a large bill if they are not even getting much for change back.
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June 2023 by DaVina Wearen
I generally love cold stone but not this location. Three times I’ve been and they fail to tell customers their freezer is messed up and the strawberry and a few other flavors are pretty much melted.If we want soft serve we would go get soft serve we paid $7 for cold stone quality ice cream. I’m going to call corporate because there’s a standard across the board and I’d their machine is broken they need to replace it and not keep serving melted ice cream.If you look a few reviews below me another person addressed this also and they didn’t fix it
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May 2023 by Dawn Marie Dennison
Ice cream cake so good. The chocolate silk with peanut butter is a delicious vegan option
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February 2023 by makayla Twork
i was not happy at all it was terrible service the worker that helped me was very rude and told me i couldn’t place a cake order when we do it all the time and just was very rude
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January 2023 by decade
They didn’t let me cremate my grandma,do not recommend
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November 2022 by Paul La Vigne
This is the Grandville location of Cold Stone creamery. The workers are always friendly, and the ice cream is good, but there always seem to be trouble at the cash register with items bringing up properly or the system just not working properly.