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February 2024 by N C
We have purchased tires from Costco for years. But anytime we need something other than new tires the shop is a fail. Today was a breaking point. We called ahead to say we had a nail in the tire. They said they were busy but if we came at noon they could squeeze us in. They knew we were waiting and we came back up numerous times to check on the progress, this is a quick job typically. After 3 hours of waiting, and rude service, we finally asked for our keys to leave. They hadn't even pulled the car into a bay. We spoke to a manager who assured us if we stayed they'd get it done right away, another hour passed before the job was complete. 4 hours and change! It's insane. We should have left after the first hour, we've never been treated so disrespectfully. If they couldn't fit us in they should have told us, but they said "come at noon and we'll squeeze you in".
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August 2023 by Sharon Rice
Very helpful, personable, professionals who helped us in our time of need. Very sppreciative.
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April 2023 by Cary Garvin
The staff are very nice and courteous, but when it comes to execution, this tire center is a big fail. After we purchased and got four brand new tires installed, our car started making a humming noise that I thought was something in the engine. We took it into the dealer and turns out they did not tighten the lug nuts on at least one wheel, and the tire was wobbling. Enough that one lug nut fell off completely. Incredible unsafe and we were fortunate not to have it come off on the freeway and crash. What's more disappointing is when we called, the manager offered to pay the $7 dollars for the lug nut and said sorry. For what could have happened, that's not even close to an appropriate response. I won't buy tires from them again.
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January 2023 by Brandon
I had my tires rotated and "balanced" at a Costco in Ohio. I knew something was off when my steering wheel was shaking on the highway. I called this Costco and got an appointment within the same week. Service was quick and they were able to resolve the improper tire balance. I also saw good care when putting the wheels back on. Someone would air compress the lug nuts on and another person finished things up with a lug wrench.
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October 2022 by J Rose
Good variety of tires and decent prices. Service is fast and friendly as long as you have an appointment which are a few weeks out in most cases.
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October 2022 by Ted Vogel
I'm generally a fan of Costco, but my experience with tire service has been poor. Buying tires, no problem. Getting the periodic balancing and rotation done, however, is. The online appointments shows "no availability" for every single day for the next month. No one answers the tire center phone number so you can't make appointments that way either. And whenever I'm in Costco, the tire center tells me they can't take any walk-in appointments. TERRIBLE!!
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August 2022 by Rich Harris
Honestly if I was management I would fire Tyler in the tire department right away. He is the most rude person I have ever experienced. If I were you and looking to get new tires I'd go else where just to avoid having to deal with Tyler. Very unprofessional.
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April 2022 by Steven S
Get everything in writing. If they say they will tow your car if you purchase new tires they are lying. Do not go through these people
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March 2022 by Hollis Locke III
Used to be super happy with getting our tires here and then changing them out seasonally for winter tires. However, now their customer service can be pretty terrible. Set up appointments well in advance but then had to wait for the tires to get switched for 2 hours. Tyler was the one that worked on the tires and he was rude and unprofessional. Finally got the vehicle back and found that all four tires were under inflated. Sure, you can inflate them yourself at the little station they have outside the garage there, but I don't think it's too much to ask to have them inflated properly by the 'experts' doing the switch. When I mentioned it to Tyler, his flippant remark was "Well, at least I got them close". Even filled out a comment for them on their website and asked to be contacted by the manager. That never happened. We'll be taking our business elsewhere from now on.
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March 2022 by MICHAEL SMITH
Filled up my tire after I got my car returned and now clueless on life its I got covid
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January 2022 by Rob Vandyke
I know it really is not their fault entirely but my tires were delivered to Costco in 3 days but now have to wait 3 weeks to get them installed ,this does not make a loyal customer very happy at all !!!!!!
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September 2021 by Charlie
Great customer service
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August 2021 by Kaitlyn H.
My in store experience has been good so far. We are new members. I called and spoke to a lady today and I was very kind to her yet she answered and gave all these excuses to put me on hold almost like she didn't want to deal with me. I patiently waited only for her to be rude and short with me on the phone. I continued to be calm and kind. I could tell she didn't want to look into my question about a picnic table. When I said thank you for your help she responded with yup bye and instantly hung up!! I've worked the whole pandemic and I understand but to be so rude to someone is not right!!
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July 2021 by joan sattler
Not for me
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May 2021 by Aaron C.
When I first walked in I had two things on my mind, cinnamon rolls, and churros so I first walked to the bakery section, no cinnamon rolls. So I went to the freezer area to see if they had cinnamon rolls over there, no Cinnamon rolls. So I called it a day to went to we're they sell there food. I pulled put some cash went to the cashier and asked for a churro. Apparently they don't take cash AND they weren't selling churros. And there ruffles sample only had 3 chips in it.