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January 2024 by Garth Cousineau
Great customer service at this location . Always attentive and answered all my questions
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January 2024 by Joe Rawls
Good communication
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January 2024 by Randy Joppie
I was in and out of the office in less than five minutes. It was a great experience and easy for me too. Do business with your company.
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January 2024 by David Whipple
Service was terrific!! Car very clean and new.
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January 2024 by Michelle R.
This was the absolute worst experience of my life! It started with an insurance claim because my car was totaled. We got there and went to PU car and the one I picked I went to get in it and Oops it has to go for an oil change, OK. No Big deal, Pick the one next to it, put me in, and send me on my way. Literally. No walk around, No checkpoints, no nothing. (I have a witness BTW) I drove it one day and parked in the garage the rest of the time. Mainly because we had a big storm, and I came down with the flu. The day it was to be returned both of us had the flu, awful so I called at 8:35 in the morning and spoke to a woman who said they would contact the office about getting the car picked up. Never happened... When I called they said they don't do this. I was not happy. So we now have to get out of bed to deliver the car. We do. Drop keys in the box not wanting to infect anyone. Get a call 10 minutes later trying to pin damages on me that were on the vehicle when I picked it up! Can you imagine, the nerve, the mismanagement of their fleet! I have been through enough, I am not paying for someone else's mistake PERIOD! I will never rent here again. BEWARE!
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December 2023 by Rachel Zeph
These guys are awesome. They took excellent care of me while my Nissan was in the shop getting repairs. They delivered the car the promised, clean, fresh and also had a simple and smooth process. Will definitely come to them in future. Thanks so much! R.O
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November 2023 by Lisa Lisa
Rented a car from Enterprise. This whole team was very professional. They went beyond to rent me a car on my time. I would recommend Enterprise if you are renting a car. The cars they rent are clean and without problems. Thank you Sam, Elijah and Aaron for your help and hospitality in renting A car.
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November 2023 by Kim S
The staff was great, helping me get a car rented after an accident. They were really nice.
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November 2023 by Jeff Schimpf
Excellent communication before and after renting a car. To insure a smooth rental experience.
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September 2023 by M. W.
So helpful and nice! They picked me up and we're super accommodating. I would definitely recommend them.
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September 2023 by George Felton
I had an opportunity to use a rental car from Enterprise due to an insurance claim on my regular car. The insurance company uses Enterprise, and I actually have been using Enterprise exclusively for as long as I've been renting cars. I always get a good, clean, car, for a reasonable price. The staff is always friendly and helpful.I plan on continuing to rent from Enterprise in the future.
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August 2023 by D Northern
After a nightmare experience with the 800# of Enterprise's customer service guaranteeing and booking for me multiple reservations for vehicles at locations that DID NOT have the vehicles there upon arriving (like the Kalamazoo, MI - Stadium location who wasn't even nice about it. Acted as though it happens all the time and good luck trying to find a car anywhere that weekend!) this Enterprise location on 28th street in Grandville was a LIFESAVER!!! They came through last minute for me and did everything they said they would. I am VERY APPRECIATIVE of the staff at Enterprise on 28th, as they saved our trip!! Got us in and out quickly. Clean, CORRECT, vehicle. Fair rates and an easy and quick return. GREAT JOB ENTERPRISE 28TH ST!! 5 STARS!
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August 2023 by Jessica Gould
The cars were dirty and smelled bad. But don't worry, the car spray they doused or rental in covered it up! It also caused breathing issues. We had to air the vehicle out a while just to be able to drive it. The driver seat was worn out, the passenger seat was stained up, and the outside of the car looked like it was down several dirt roads. We will stick with the Grand Haven or airport locations !
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August 2023 by Philip Manning
The service at the Grandville rental office is friendly, professional and second to none! The vehicle I paid handsomely for left a lot to be desired; the application and explanation of my Costco "free" upgrade was also very sketchy. I'll be looking harder at the offerings of the competition for my next rental.
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July 2023 by Deb Tubergen
First off 300 dollar deposit, had no warning of them asking for that when checking to rent the car. We got to the SUV filthy, had not been washed nor vacuumed out. The new guy put us in the wrong suv. because of time we did not switch it, the new guy should have known. No compensation for the dirty SUV.
