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March 2024 by Heather Werner
Clean and Karl is so nice!
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March 2024 by corwin2007
Sweet place
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March 2024 by Geremiah Slater
My rent was raised almost 50% after only a few months to over $100 for a 5x10 unit, the roof leaked and I had to throw things away, the gate has not functioned for over a year...... Continued promises of getting it fixed......the concrete/brick header for my unit is severely cracked and I feared having chunks fall off. The guy that was working there had terrible inter-personal skills however I will say that the two females have been wonderful and understanding!
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March 2024 by RPJ last name
don’t expect anyone to actually care about helping you
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March 2024 by Todd Wisdom
Helpful staff. Nice place to store items
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March 2024 by Red
Very friendly staff
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March 2024 by Robert Goeman
Karyna was very helpful in assisting us with an issue that arose.
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March 2024 by Brandon Elliott
Absolutely fantastic place for a storage unit and Erica is super helpful
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January 2024 by Paul Plotkowski
The staff at this facility have always been helpful and pleasant. The facility is well kept and safe.
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December 2023 by Moose American sons MC
Erica was amazing and so knowledgeable! She was great to work with and made my experience stress free. All my questions where answered and she left me knowing all that I needed plus more, like the bennifits of insurance and even vehicle storage if I ever need it! Highly recommended this location even if it's a bit further out just to have peace of mind! No wonder her place is at Max capacity.
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December 2023 by Denise Kolesar
A quick reachout when we had an immediate need and Extra Space Storage was ready to help. Our first contact was very knowledgeable and friendly. We had everything we needed to start utilizing the storage the very next day. What a quick and friendly turn around. I certainly didn't expect that. Thank you Extra Space Storage! Denise
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October 2023 by Andrew Haight
The guys are absolute clowns. For 3 months they’ve had the front gate broken and refuse to fix it. I’ve literally seen hobo’s walking the property with grocery carts full of stuff. The gate is broken and open 24/7. Nothing is secure. All you need is a set of twenty dollar bolt cutters and you can start cleaning out everyone’s storage units.So then today I receive a 44% increase in my monthly rate. I’m not kidding. I started in July for $56/month and today they are raising it to $99/month to account for “market conditions”. These clowns are smoking crack and can go pound sand. I knew this was going to be an issue going into this. Just read the reviews and sort the 1 star reviews. They all say the same thing. It’s a classic bait and switch and they’re simply hoping you don’t have the desire, energy or time to move your stuff to a fair and reputable storage provider. This isn’t the case for me. You’re only providing me with a 30’ crushed asphalt pad outdoors in an unsecured facility. I could get the same thing parking my camper in a field. Nobody anywhere in West Michigan is charging what you’re proposing.Paying a premium for a storage service would be one thing if you actually secured your property but you don’t. Not only that but you ignore the messages your customers send you about the gate being broken and refuse to fix it. That and I can actually find a spot today indoors for what you’re saying I need to start paying in a month.I can also say with a fair level of certainty that the management at this place is going to respond to this review with a silly canned response like “Hey Andrew, we’re sorry you feel this way. We strive to provide a safe and secure place for your belongings and in order to do this we need to adjust our prices to ensure this is possible. We’d like to talk to you more about your rental fee…….blah, blah, blah, puke”Actions speak louder than words folks. Proof is in the pudding.EDiT: Your response is exactly what we anticipated. I feel like a psychic. A 44% increase is not reasonable, nor is this the market rate.Nothing to say about the gate that’s been broken for months and the fact that you’re not securing people’s belongings?!?!Clowns.
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October 2023 by Daniel Dzierzyc
Extremely friendly staff, super easy checking in for my rented unit and super helpful all around! I’d highly reccomend!
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October 2023 by Dena Harrison
Very friendly staff and my check in was quick and easy. I would definitely recommend to anyone!
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October 2023 by Dan Laidlaw
Excellent customer service! Clean dry storage! Reasonably priced! Great place to rent a storage unit!!
