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January 2024 by Steve The Glitch
Great shop to get great gear. I feel like there are not too many music stores that I can trust these days but these guys prove to be legit and actually care about my needs before making a dollar. Also the only ones I trust to work on my guitars now.Thank you guys for staying honest and helpful!
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January 2024 by Andrew S.
Exceptional service! All of the staff was nice and friendly. I was looking for cymbals, and everything was organized and easy to find. They also fixed up one of my drums for really cheap! 5-star place, definitely going here again!
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December 2023 by Mike Kalis
Got great price on used piano. Incredibly helpful and kind. Highly recommend. Lot of fun to just oggle cool guitars. ???No one mad when I picked one up and played Stairway.
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December 2023 by Evan Koons
Can't say enough good things about this store. The store is beautiful. Expert staff and incredibly hospitable. Jesse is tops. Great technicians, too! Mike did a beautiful job setting up my guitar. They're my go-to.
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December 2023 by James Teller
These guys are awesome. They use multiple online storefronts including geartree. I was looking for an Acoustasonic Jazzmaster in a specific color and needed it right away, and I found out they had two of them. I called the store and told Dave I was ready to drive across the state after work to pick it up if it could be ready. He and his store staff pulled both guitars out, picked out the better of the two, did a full setup, and waited for me to arrive after the store was technically closed, so I could have it same day. That right there is top notch customer service. On top of all that, the store is amazing!
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December 2023 by Ruth E.
Seems like a great music store but really no gift cards???? I was disappointed it was something my grandson wanted for Christmas.
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November 2023 by Jacob Anderson
I stopped in to another music store today and they pretty much ignored me after I asked for some help. I went to Firehouse and was warmly greeted by a gentleman named Jesse. He was incredibly friendly, patient, and accommodating. Customer service these days is almost non-existent, but at Firehouse the customer service was top notch! I certainly appreciate the help I received and would recommend this place to everyone! Thanks again!
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October 2023 by David William A.
I did not buy anything here. I just wanted to play on some acoustic guitars and ukuleles. One of the employees, named Dave, was very nice. They have a great selection of guitars, acoustic and electric, along with some other instruments like drums and keyboards.I just found this place randomly while traveling and I just had to leave a positive review. It's one of the best guitar shops I've been to besides maybe guitar center, although I liked the employees here better.Also, I just happened to come one a day when a professional drummer was performing (Dave Weckl). He was showing off a Yamaha drum set and also did a Q&A and kind of a drum lesson. He was a cool guy and was an amazing drummer. He made it look flawless.
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October 2023 by Trenton Van Bronkhorst
Firehouse is one of the best music stores around! Every time I go here the staff are always very helpful and make finding the right gear very easy. This store has hosted some amazing clinics, and my first clinic experience here was a great one to remember! There is definitely a reason that big-time artists have returned for more events here over the years. The knowledge of musical products and courtesy that the staff exhibit here every day is what keeps me coming back!
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October 2023 by Eric Belka
Recently purchased my (4th) new guitar from Firehouse. Dave was an absolute pleasure to deal with, as always. The inventory brought me in, but good customer service is what makes Firehouse Guitars my go-to music store!
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August 2023 by Logan Choka
Phenomenal first experience at Firehouse Guitars!! New to Grand Rapids and came in looking for an Epiphone acoustic, but was open to options. Jesse was quick to help me out & gave me a handful of recommendations - I ended up sitting there for over two hours playing different guitars & was able to nail it down to a few options. Decided to take the evening to sit on things as I ended up on a completely different guitar than I came in for, Jesse was totally cool & gave me no pressure at all. After taking a night to sleep on it I came back in today & purchased a new Yamaha! Super stoked on my new guitar & super stoked to have a new place to go near GR. Ask for Jesse, he will hook you up!
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August 2023 by buff daddy
Prices on used gear are nuts ! Not sure who would buy a used guitar there with all the other options out there with way better prices .
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June 2023 by April Holst
We have been very impressed with Fire House! We switched my 9yr old here from another place for drum lessons and immediately he was loving it and picking up what to do. Evan is amazing as an instructor! He is able to switch us around if needed to due to other commitments.When we first came in to look around Todd was amazing as well and helped answer questions and just let us play with the instruments. We are very happy we switched to Fire House for lessons.
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June 2023 by Jon Flis
Dan is my son’s piano instructor. He does such an amazing job. He really works with my son, encouraging him, and adjusting to a speed and level that perfectly suits the learning style and ability level. Excellent teacher.
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June 2023 by alyssa s
I would like to just give a huge appreciation to firehouse guitars for not only having an amazing group of staff members, but for also being accepting of me wanting to try something new. They were all very kind and Todd specifically was consistent on checking in on us and making sure that we were being helped at all times and honestly at the perfect times too, he was in no way pushy or impatient even though it was close to their closing time. Super great experience and an amazing selection that is very large. Also does online ordering! Best prices too and where I got my first bass. Worth the drive and will only be coming here for my instrumental needs.
